Customer evaluation for order acceptance using a novel class of fuzzy methods based on TOPSIS

Chamodrakas, I., Leftheriotis, I., & Martakos, D. (submitted for publication). A new fuzzy approach for ranking alternatives in multiple attribute decision making problems based on TOPSIS. European Journal of Operational Research.

Chen, 2001, A fuzzy approach to select location of the distribution center, Fuzzy Sets and Systems, 118, 65, 10.1016/S0165-0114(98)00459-X

Chou, 2003, The canonical representation of multiplication operation on triangular fuzzy numbers, Computers and Mathematics with Applications, 45, 1601, 10.1016/S0898-1221(03)00139-1

Claycomb, 2005, Applied customer knowledge in a manufacturing environment: Flexibility for industrial firms, Industrial Marketing Management, 34, 629, 10.1016/j.indmarman.2004.10.008

Gharehgozli, A. H., Rabbani, M., Zaerpour, N., & Razmi, J. (in press). A comprehensive decision-making structure for acceptance/rejection of incoming orders in make-to-order environments. International Journal of Advanced Manufacturing Technology, doi:10.1007/s00170-007-1275-6.

Goldman, 2004, On experimental equilibria strategies for selecting sellers and satisfying buyers, Decision Support Systems, 38, 329, 10.1016/S0167-9236(03)00119-2

Hwang, 1981

Jee, 2000, A method for optimal material selection aided with decision making theory, Materials and Design, 21, 199, 10.1016/S0261-3069(99)00066-7

Korpela, 2002, An analytic approach to production capacity allocation and supply chain design, International Journal of Production Economics, 78, 187, 10.1016/S0925-5273(01)00101-3

Lai, 1994, TOPSIS for MODM, European Journal of Operational Research, 76, 484, 10.1016/0377-2217(94)90282-8

Li, 2007, A fuzzy closeness approach to fuzzy multi-attribute decision making, Fuzzy Optimization and Decision Making, 6, 237, 10.1007/s10700-007-9010-1

Lin, 2008, Order Selection and pricing methods using flexible quantity and fuzzy approach for buyer evaluation, European Journal of Operational Research, 187, 415, 10.1016/j.ejor.2007.03.003

Parvatiyar, 2002, Customer relationship management: Emerging practice, process and discipline, Journal of Economic and Social Research, 3, 1

Shiha, 2007, An extension of TOPSIS for group decision making, Mathematical and Computer Modeling, 45, 801, 10.1016/j.mcm.2006.03.023

Stevenson, 2005, A review of production planning and control: The applicability of key concepts to the make-to-order industry, International Journal of Production Research, 43, 869, 10.1080/0020754042000298520

Teodorovic, 1985, Multi-criteria ranking of air shuttle alternatives, Transportation Research Part B: Methodological, 19, 63, 10.1016/0191-2615(85)90029-3

Wester, 1992, Order acceptance strategies in a production-to-order environment with setup times and due-dates, International Journal of Production Research, 30, 1313, 10.1080/00207549208942959

Yager, 1991, Connectives and quantifiers in fuzzy sets, Fuzzy Sets and Systems, 40, 39, 10.1016/0165-0114(91)90046-S

Yager, 1980, On a general class of fuzzy connectives, Fuzzy Sets and Systems, 4, 235, 10.1016/0165-0114(80)90013-5

Yong, 2006, Plant location selection based on fuzzy TOPSIS, International Journal of Advanced Manufacturing Technology, 28, 839, 10.1007/s00170-004-2436-5

Zadeh, 1965, Fuzzy sets, Information and Control, 8, 338, 10.1016/S0019-9958(65)90241-X

Zanakis, 1998, Multi-attribute decision making: A simulation comparison of select methods, European Journal of Operational Research, 107, 507, 10.1016/S0377-2217(97)00147-1

Zimmermann, 1985, Quantifying vagueness in decision models, European Journal of Operational Research, 22, 148, 10.1016/0377-2217(85)90223-1