A balanced scorecard analysis of performance metrics

European Journal of Operational Research - Tập 154 - Trang 423-436 - 2004
Rajiv D. Banker1, Hsihui Chang1, Surya N. Janakiraman1, Constantine Konstans1
1School of Management, The University of Texas at Dallas, Richardson, TX 75083-0688, USA

Tài liệu tham khảo

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