Tried and tested: The impact of online hotel reviews on consumer consideration

Ahluwalia, 2000, Consumer response to negative publicity: the moderating role of commitment, Journal of Marketing Research, 37, 203, 10.1509/jmkr.37.2.203.18734 Alba, 1986, Salience Effects in Brand Recall, Journal of Marketing Research, 23, 363, 10.2307/3151812 Alba, 1992, Transitions in preference over time: the effects of memory on message persuasiveness, Journal of Marketing Research, 29, 406, 10.2307/3172707 Banaji, M. (2001). Implicit attitudes can be measured. The nature of remembering: Essays in honor of Robert G. Crowder (pp. 117–150). Basuroy, 2003, How critical are critical reviews? The box office effects of film critics, star power, and budgets, Journal of Marketing, 67, 103, 10.1509/jmkg.67.4.103.18692 Bickart, 2001, Internet forums as influential sources of consumer information, Journal of Interactive Marketing, 15, 31, 10.1002/dir.1014 Buhalis, 2002, The future eTourism intermediaries, Tourism Management, 23, 207, 10.1016/S0261-5177(01)00085-1 Chevalier, 2006, The effect of word of mouth on sales: online book reviews, Journal of Marketing Research, 43, 345, 10.1509/jmkr.43.3.345 Cobb-Walgren, 1995, Brand equity, brand preference, and purchase intent, Journal of Advertising, 24, 25, 10.1080/00913367.1995.10673481 D'Ambra, 2004, Use of the World Wide Web for international travel: integrating the construct of uncertainty in information seeking and the task-technology fit(TTF) model, Journal of the American Society for Information Science and Technology, 55, 731, 10.1002/asi.20017 van Dam, 2006, Bij een goed cijfer is het effect groot, Het Parool Dean, 2004, Consumer reaction to negative publicity: effects of corporate reputation, response, and responsibility for a crisis event, Journal of Business Communication, 41, 192, 10.1177/0021943603261748 Eagly, 1978, Causal inferences about communicators and their effect on opinion change, Journal of Personality and Social Psychology, 36, 424, 10.1037/0022-3514.36.4.424 Etcnewmedia.com Fazio, 2003, Implicit measures in social cognition research: their meaning and use, Annual Review of Psychology, 297, 10.1146/annurev.psych.54.101601.145225 Hennig-Thurau, 2004, Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the Internet?, Journal of Interactive Marketing, 18, 38, 10.1002/dir.10073 Hoeffler, 1999, Constructing stable preferences: a look into dimensions of experience and their impact on preference stability, Journal of Consumer Psychology, 8, 113, 10.1207/s15327663jcp0802_01 iMediaConnection Keller, 1993, Conceptualizing, measuring and managing customer-based brand equity, Journal of Marketing, 57, 1, 10.2307/1252054 Litvin, 2008, Electronic word-of-mouth in hospitality and tourism management, Tourism Management, 29, 458, 10.1016/j.tourman.2007.05.011 Lynch, 2000, Wine online: search costs affect competition on price, quality, and distribution, Marketing Science, 19, 83, 10.1287/mksc.19.1.83.15183 McCombs, 1972, The agenda-setting function of mass media, The Public Opinion Quarterly, 36, 176, 10.1086/267990 Meijer, 2006, Issue news and corporate reputation: applying the theories of agenda setting and issue ownership in the field of business communication, Journal of Communication, 56, 543, 10.1111/j.1460-2466.2006.00300.x Nedungadi, 1990, Recall and consumer consideration sets: influencing choice without altering brand evaluations, Journal of Consumer Research, 17, 263, 10.1086/208556 Petty, 1981, Personal involvement as a determinant of argument-based persuasion, Journal of Personality and Social Psychology, 41, 847, 10.1037/0022-3514.41.5.847 Pomerantz, 1995, Attitude strength and resistance processes, Journal of Personality and Social Psychology, 69, 408, 10.1037/0022-3514.69.3.408 Priester, 2004, The ASC model: the influence of attitudes and attitude strength on consideration and choice, Journal of Consumer Research, 30, 574, 10.1086/380290 Roberts, 1991, Development and testing of a model of consideration set composition, Journal of Marketing Research, 28, 429, 10.2307/3172783 Scheufele, 1999, Framing as a theory of media effects, Journal of Communication, 49, 103, 10.1111/j.1460-2466.1999.tb02784.x Sen, 2007, Why are you telling me this? An examination into negative consumer reviews on the Web, Journal of Interactive Marketing, 21, 76, 10.1002/dir.20090 Senecal, 2004, The influence of online product recommendations on consumers' online choices, Journal of Retailing, 80, 159, 10.1016/j.jretai.2004.04.001 Shocker, 1991, Consideration set influences on consumer decision-making and choice: Issues, models, and suggestions, Marketing Letters, 2, 181, 10.1007/BF02404071 Sorensen, A., & Rasmussen, S. (2004). Is any publicity good publicity? A note on the impact of book reviews. Working paper. Stanford University. Travelindustrywire.com Tripadvisor.com Vermeulen, 2008, Strong medicine or bitter pill? The impact of online drug reviews on drug purchase