A trust model for online peer-to-peer lending: a lender’s perspective

Lin MF, Prabhala NR, Viswanathan S (2009) Social networks as signaling mechanisms: evidence from online peer-to-peer lending. Working paper http://pages.stern.nyu.edu/~bakos/wise/papers/wise2009-p09_paper.pdf Prosper (2010) Prosper closing in on $200 million in loans and series D. Prosper Blog Krauter SG, Kaluscha EA (2008) Consumer trust in electronic commerce: conceptualization and classification of trust building measures. In: Kautonen T, Karjaluoto H (eds) Trust and new technologies. Edward Elgar, Cheltenham, pp 3–22 Lin MF, Prabhala NR, Viswanathan S (2009) Can social networks help mitigate information asymmetry in online markets. Paper presented at the thirtieth international conference on information systems, Phoenix Kim D, Benbasat I (2009) Trust-assuring arguments in B2C e-commerce: impact of content, source, and price on trust. J Manag Inf Syst 26(3):175–206 McKnight DH, Chervany NL (2002) What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. Int J Electron Commer 6(2):35–59 McKnight DH, Choudhury V, Kacmar C (2002) Developing and validating trust measures for e-commerce: an integrative typology. Inf Syst Res 13(3):334–359 Pavlou PA (2003) Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int J Electron Commer 7(3):101–134 Jun C, Sally D (2010) Consumer trust in the online retail context: exploring the antecedents and consequences. Psychol Mark 27(4):323–346 Gefen D, Karahanna E, Straub DW (2003) Trust and tam in online shopping: an integrated model. MIS Q 27(1):51–90 Zhao AL, Koenig-Lewis N, Hanmer-Lloyd S, Ward P (2010) Adoption of Internet banking services in China: is it all about trust? Int J Bank Mark 28(1):7–26 Karnouskos S, Hondroudaki A, Vilmos A, Csik B (2004) Security, trust and privacy in the secure mobile payment service. In: 3rd international conference on mobile business, New York, Citeseer, pp 3–5 Kim C, Tao W, Shin N, Kim KS (2010) An empirical study of customers’ perceptions of security and trust in e-payment systems. Electron Commer Res Appl 9(1):84–95 Ba S (2001) Establishing online trust through a community responsibility system. Decis Support Syst 31(3):323–336 Lu Y, Zhao L, Wang B (2010) From virtual community members to C2C e-commerce buyers: trust in virtual communities and its effect on consumers’ purchase intention. Electron Commer Res Appl 9(4):346–360 Wang Y, Chen XH, Xing ZY (2009) Supervision and oversight in network loan. Econ Life 12(1):46–47 Lin MF Peer-to-peer lending: an empirical study. In: AMCIS 2009 doctoral consortium, San Francisco, CA, Feb 20 2009 pp 1–7 Collier B, Hampshire R (2010) Sending mixed signals: Multilevel reputation effects in peer-to-peer lending markets. In: ACM conference on computer supported cooperative work, Savannah, GA, USA, Feb 6–10 pp 197–206 Greiner ME, Wang H (2009) The role of social capital in people-to-people lending marketplaces. In: Thirtieth international conference on information systems, Phoenix. pp 1–17 Chen DY, Ding J, Jiang SJ, Zhang N (2011) Antecedents of initial trust in the online peer-to-peer lending marketplace. Paper presented at the 2011 international conference on innovation and information management, Tianjing Xu Y, Qiu J, Chen D (2010) Profit vs. non-profit business based on P2P lending: a cross-country multiple case study. Paper presented at the the 10th international conference on electronic business, Chengdu Rotter JB (1967) A new scale for the measurement of interpersonal trust. J Pers 35(4):651–665 Bradach JL, Eccles RG (1989) Price, authority, and trust: from ideal types to plural forms. Ann Rev Sociol 15(1):97–118 Mayer RC, Davis JH, Schoorman FD (1995) An integrative model of organizational trust. Acad Manag Rev 20(3):709–734 Chiu C-M, Huang H-Y, Yen C-H (2010) Antecedents of trust in online auctions. Electron Commer Res Appl 9(2):148–159 Dirks KT, Ferrin DL (2001) The role of trust in organizational settings. Organ Sci 12(4):450–467 Gefen D, Benbasat I, Pavlou P (2008) A research agenda for trust in online environments. J Manag Inf Syst 24(4):275–286 Rotter JB (1971) Generalized expectancies for interpersonal trust. Am Psychol 26(5):443–452 McKnight DH, Cummings LL, Chervany NL (1998) Initial trust formation in new organizational relationships. Acad Manag Rev 23(3):473–490 Jarvenpaa SL, Tractinsky N, Saarinen L (1999) Consumer trust in an Internet store: a cross-cultural validation. J Comput-Mediat Commun 5(2):1–35 Gefen D (2000) E-commerce: the role of familiarity and trust. Omega 28(6):725–737 Brewer MB, Silver M (1978) Ingroup bias as a function of task characteristics. Eur J Soc Psychol 8(3):393–400 Shapiro SP (1987) The social control of impersonal trust. Am J Sociol 93(3):623–658 Pavlou PA, Gefen D (2004) Building effective online marketplaces with institution-based trust. Inf Syst Res 15(1):37–59 Liang H, Laosethakul K, Lloyd SJ, Xue Y (2005) Information systems and health care-I: trust, uncertainty, and online prescription filling. Commun Assoc Inf Syst 15(1):41–60 Robert LP, Denis AR, Hung YTC (2009) Individual swift trust and knowledge-based trust in face-to-face and virtual team members. J Manag Inf Syst 26(2):241–279 Gefen D, Straub DW (2004) Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-products and e-services. Omega 32(6):407–424 Koufaris M, Hampton-Sosa W (2004) The development of initial trust in an online company by new customers. Inf Manag 41(3):377–397 Pavlou PA (2002) Institution-based trust in interorganizational exchange relationships: the role of online B2B marketplaces on trust formation. J Strateg Inf Syst 11(3–4):215–243 Teo TSH, Srivastava SC, Jiang LI (2008) Trust and electronic government success: an empirical study. J Manag Inf Syst 25(3):99–131 Pavlou PA, Fygenson M (2006) Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior. MIS Q 30(1):115–143 Lin MF, Prabhala NR, Viswanathan S (2013) Judging borrowers by the company they keep: friendship networks and information asymmetry in online peer-to-peer lending. Mana Sci 59(1):17–35 Julsrud TE, Bakke JW (2008) Interpersonal trust and mobile communication: a social network approach. In: Kautonen T, Karjaluoto H (eds) Trust and new technologies: marketing and management on the Internet and mobile media. Edward Elgar, Cheltenham, pp 182–204 Lewis JD, Weigert AJ (1985) Trust as a social reality. Soc Forces 63(4):967–985 Grover V, Myun Joong C, Teng JTC (1996) The effect of service quality and partnership on the outsourcing of information systems functions. J Manag Inf Syst 12(4):89–116 Kim DJ, Feeein DL, Rao HR (2008) A trust-based consumer decision-making model in electronic commerce: the role of trust, perceived risk, and their antecedents. Decis Support Syst 44(2):544–564 Watson RT, Leyland FP, Kavan CB (1998) Measuring information systems service quality: lessons from two longitudinal case studies. MIS Q 22(1):61–79 Parasuraman A, Zeithaml VA, Berry LL (1988) SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J Retail 64(1):12–40 Wixom BH, Todd PA (2005) A theoretical integration of user satisfaction and technology acceptance. Inf Syst Res 16(1):85–102 Eisingerich AB, Bell SJ (2008) Perceived service quality and customer trust: does enhancing customers’ service knowledge matter? J Serv Res 10(3):256–268 Lu Y, Zhang L, Wang B (2009) A multidimensional and hierarchical model of mobile service quality. Electron Commer Res Appl 8(5):228–240 Nicolaou AI, McKnight DH (2006) Perceived information quality in data exchanges: effects on risk, trust, and intention to use. Inf Syst Res 17(4):332–351 Pennanen K, Paakki MK, Kaapu T (2008) Consumers’ view on trust, risk, privacy and security in e-commerce: a qualitative analysis. In: Kautonen T, Karjaluoto H (eds) Trust and new technologies. Edward Elgar, Longdon, pp 102–126 Mitchell VW (1999) Consumer perceived risk: conceptualisations and models. Eur J Mark 33(1/2):163–195 Doney PM, Cannon JP (1997) An examination of the nature of trust in buyer-seller relationships. J Mark 61(2):35–51 Brown HG, Scott Poole M, Rodgers TL (2004) Interpersonal traits, complementarity, and trust in virtual collaboration. J Manag Inf Syst 20(4):115–137 Sun H (2010) Sellers’ trust and continued use of online marketplaces. J Assoc Inf Syst 11(4):182–211 Grabner-Krauter S, Kaluscha EA (2008) Consumer trust in electronic commerce: conceptualization and classification of trust building measures. In: Kautonen T, Karjaluoto H (eds) Trust and new technologies: marketing and management on the Internet and mobile media. Edward Elgar, Cheltenham, UK, pp 3–22 Anderson J, Gerbing DW (1988) Structural equation modeling in practice: a review and recommended two-step approach. Psychol Bull 103(5):411–423 Bollen K (1989) Structural equations with latent variables. Wiley, New York Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18(1):39–50 Gefen D, Straub D (2005) A practical guide to factorial validity using PLS-graph: tutorial and annotated example. Commun Assoc Inf Syst 16:91–109 Diamantopoulos A, Siguaw JA (2006) Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration. Br J Manag 17(4):263–282 Podsakoff PM, MacKenzie SB, Lee J-Y, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88(5):879–903 Liang HG, Saraf N, Hu Q, Xue JY (2007) Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management. MIS Q 31(1):59–87 Yin R (2009) Case study research: Design and methods. Sage Pavlou PA, Liang HG, Xue JJ (2007) Understanding and mitigating uncertainty in online exchange relationships: a principal-agent perspective. MIS Q 31(1):105–136 Jarvenpaa SL, Tracinsky N, Vitale M (2000) Consumer trust in an Internet store. Inf Technol Mana 1(12):45–71