Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.

Journal of Applied Psychology - Tập 87 Số 2 - Trang 268-279
James K. Harter1, Frank L. Schmidt2, Theodore L. Hayes3
1The Gallup Organization, Lincoln, NE, US
2U Iowa, Coll of Business Administration, Iowa City, IA, US
3US Immigration & Naturalization Service, Washington, DC, US

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