Virtual travel experience and destination marketing: Effects of sense and information quality on flow and visit intention
Tài liệu tham khảo
Ahn, 2017, Vivid-memory formation through experiential value in the context of the international industrial exhibition, Journal of Travel & Tourism Marketing, 34, 291, 10.1080/10548408.2016.1156617
Ahn, 2007, The impact of web quality and playfulness on user acceptance of online retailing, Information Management, 44, 263, 10.1016/j.im.2006.12.008
Algharabat, 2010, Using authentic 3D product visualisation for an electrical online retailer, Journal of Customer Behaviour, 9, 97, 10.1362/147539210X511326
Ali, 2016, Hotel website quality, perceived flow, customer satisfaction and purchase intention, Journal of Hospitality and Tourism Technology, 7, 213, 10.1108/JHTT-02-2016-0010
Anderson, 2003, E‐satisfaction and e‐loyalty: A contingency framework, Psychology and Marketing, 20, 123, 10.1002/mar.10063
Bai, 2008, The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors, International Journal of Hospitality Management, 27, 391, 10.1016/j.ijhm.2007.10.008
Brakus, 2009, Brand experience: What is it? How is it measured? Does it affect loyalty?, Journal of Marketing, 73, 52, 10.1509/jmkg.73.3.052
Chen, 2008, Virtual experiential marketing on online customer intentions and loyalty
Cheong, 1995, The virtual threat to travel and tourism, Tourism Management, 16, 417, 10.1016/0261-5177(95)00049-T
Chiou, 2008, Virtual experience vs. brochures in the advertisement of scenic spots: How cognitive preferences and order effects influence advertising effects on consumers, Tourism Management, 29, 146, 10.1016/j.tourman.2007.03.016
Cho, 2000, A conceptual framework for evaluating effects of a virtual tour, 314
Choi, 2018, Investigation of the technology effects of online travel media on virtual travel experience and behavioral intention, Journal of Travel & Tourism Marketing, 35, 320, 10.1080/10548408.2017.1340224
Cho, 2002, Searching for experiences: The web-based virtual tour in tourism marketing, Journal of Travel & Tourism Marketing, 12, 1, 10.1300/J073v12n04_01
Coffey, 2016, Finding flow during a vacation, 79
Coyle, 2001, The effects of progressive levels of interactivity and vividness in web marketing sites, Journal of Advertising, 30, 65, 10.1080/00913367.2001.10673646
Dewailly, 1999, Sustainable tourist space: From reality to virtual reality?, Tourism Geographies, 1, 41, 10.1080/14616689908721293
Dinh, 1999, Evaluating the importance of multi-sensory input on memory and the sense of presence in virtual environments, 222
Disztinger, 2017, Technology acceptance of virtual reality for travel planning, 255
Fornell, 1981, Evaluating structural equation model with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.1177/002224378101800104
Gao, 2014, Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China, Journal of Retailing and Consumer Services, 21, 653, 10.1016/j.jretconser.2014.01.001
Gao, 2017, Understanding sustained participation in virtual travel communities from the perspectives of IS success model and flow theory, Journal of Hospitality & Tourism Research, 41, 475, 10.1177/1096348014563397
Gibson, 2018, Virtual reality as a travel promotional tool: Insights from a consumer travel fair, 93
Griffin, 2017, Virtual reality and implications for destination marketing, Tourism Travel and Research Association: Advancing Tourism Research Globally
Gu, 2007, Competition among virtual communities and user valuation: The case of investing-related communities, Information Systems Research, 18, 68, 10.1287/isre.1070.0114
Guttentag, 2010, Virtual reality: Applications and implications for tourism, Tourism Management, 31, 637, 10.1016/j.tourman.2009.07.003
Harrison, 2009, Excavating second life cyber-archaeologies, heritage and virtual communities, Journal of Material Culture, 14, 75, 10.1177/1359183508100009
Herr, 1991, Effects of word-of-mouth and product-attribute information on persuasion: An accessibility-diagnosticity perspective, Journal of Consumer Research, 17, 454, 10.1086/208570
Hobson, 1995, Virtual reality: A new horizon for the tourism industry, Journal of Vacation Marketing, 1, 124, 10.1177/135676679500100202
Hoffman, 1996, Marketing in hypermedia computer-mediated environments: Conceptual foundations, Journal of Marketing, 60, 50, 10.1177/002224299606000304
Hsu, 2012, Flow experience and internet shopping behavior: Investigating the moderating effect of consumer characteristics, Systems Research and Behavioral Science, 29, 317, 10.1002/sres.1101
Hsu, 2012, The impact of website quality on customer satisfaction and purchase intention: Perceived playfulness and perceived flow as mediators, Information Systems and e-Business Management, 10, 549, 10.1007/s10257-011-0181-5
Huang, 2003, Designing website attributes to induce experiential encounters, Computers in Human Behavior, 19, 425, 10.1016/S0747-5632(02)00080-8
Huang, 2012, Online experiences and virtual goods purchase intention, Internet Research, 22, 252, 10.1108/10662241211235644
Huang, 2016, Exploring the implications of virtual reality technology in tourism marketing: An integrated research framework, International Journal of Tourism Research, 18, 116, 10.1002/jtr.2038
Huang, 2013, Exploring user acceptance of 3D virtual worlds in travel and tourism marketing, Tourism Management, 36, 490, 10.1016/j.tourman.2012.09.009
Hu, 1999, Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives, Structural Equation Modeling, 6, 1, 10.1080/10705519909540118
Hultén, 2009
Jacoby, 2002, Stimulus-organism-response reconsidered: An evolutionary step in modeling (consumer) behavior, Journal of Consumer Psychology, 12, 51, 10.1207/S15327663JCP1201_05
Jung, 2017, Augmented reality, virtual reality, and 3D printing for the co- creation of value for the visitor experience at cultural heritage places, Journal of Place Management and Development, 10, 140, 10.1108/JPMD-07-2016-0045
Kang, 2008, Resident perception of the impact of limited stakes community-based casino gaming in mature gaming communities, Tourism Management, 29, 681, 10.1016/j.tourman.2007.07.011
Kao, 2006, Effects of experiential elements on experiential satisfaction and loyalty intentions: A case study of the super basketball league in Taiwan, International Journal of Revenue Management, 1, 79, 10.1504/IJRM.2007.011195
Kim, 2019, A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors, International Journal of Information Management, 46, 236, 10.1016/j.ijinfomgt.2018.11.016
Kim, 2020, Exploring consumer behavior in virtual reality tourism using an extended stimulus-organism-response model, Journal of Travel Research, 59, 69, 10.1177/0047287518818915
Kim, 2020, The impact of innovation and gratification on authentic experience, subjective well-being, and behavioral intention in tourism virtual reality: The moderating role of technology readiness, Telematics and Informatics, 49, 101349, 10.1016/j.tele.2020.101349
Kim, 2013, Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention: Based on the stimulus-organism-response model, The Journal of Research in Indian Medicine, 7, 33
Koufaris, 2002, Applying the technology acceptance model and flow theory to online consumer behavior, Information Systems Research, 13, 205, 10.1287/isre.13.2.205.83
Kuo, 2009, The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services, Computers in Human Behavior, 25, 887, 10.1016/j.chb.2009.03.003
Lee, 2018, Enhancing customers' positive responses: Applying sensory marketing to the hotel website, Journal of Global Scholars of Marketing Science, 28, 68, 10.1080/21639159.2017.1410772
Lee, 2018, An integrated model of pop culture fans' travel decision-making processes, Journal of Travel Research, 57, 687, 10.1177/0047287517708619
Lee, 2007, Transfer from offline trust to key online perceptions: An empirical study, IEEE Transactions on Engineering Management, 54, 729, 10.1109/TEM.2007.906851
Lee, 2007, The impact of virtual reality functions of a hotel website on travel anxiety, Cyberpsychology & Behavior, 10, 584, 10.1089/cpb.2007.9987
Li, 2001, Characteristics of virtual experience in electronic commerce: A protocol analysis, Journal of Interactive Marketing, 15, 13, 10.1002/dir.1013
Lin, 2008, Determinants of successful virtual communities: Contributions from system characteristics and social factors, Information Management, 45, 522, 10.1016/j.im.2008.08.002
Lin, 2016, The behavioral consequences of tourist experience, Tourism Management Perspectives, 18, 84, 10.1016/j.tmp.2015.12.017
Lin, 2006, Determinants of success for online communities: An empirical study, Behaviour & Information Technology, 25, 479, 10.1080/01449290500330422
Loureiro, 2020, 20 years of research on virtual reality and augmented reality in tourism context: A text-mining approach, Tourism Management, 77, 104028, 10.1016/j.tourman.2019.104028
Loureiro, 2019, Understanding the use of virtual reality in marketing: A text mining-based review, Journal of Business Research, 100, 514, 10.1016/j.jbusres.2018.10.055
Mason, 2012, Investigating the role of festivalscape in culinary tourism: The case of food and wine events, Tourism Management, 33, 1329, 10.1016/j.tourman.2011.12.016
Mehrabian, 1974
Mpinganjira, 2016, Environmental stimuli and user experience in online customer communities: A focus on flow and behavioural response. Management dynamics, Journal of the Southern African Institute for Management Scientists, 25, 2
Nakamura, 2002, The concept of flow, 89
Novak, 2003, The influence of goal-directed and experiential activities on online flow experiences, Journal of Consumer Psychology, 13, 3, 10.1207/153276603768344744
Novak, 2000, Measuring the customer experience in online environments: A structural modeling approach, Marketing Science, 19, 22, 10.1287/mksc.19.1.22.15184
Nunnally, 1994
O'Cass, 2010, Examining the effects of website-induced flow in professional sporting team websites, Internet Research, 20, 115, 10.1108/10662241011032209
Oliver, 1997, Customer delight: Foundations, findings, and managerial insight, Journal of Retailing, 73, 311, 10.1016/S0022-4359(97)90021-X
Ong, 2018, Impact of brand experience on loyalty, Journal of Hospitality Marketing & Management, 27, 755, 10.1080/19368623.2018.1445055
Plunkett, 2011, On place attachments in virtual worlds, World Leisure Journal, 53, 168, 10.1080/04419057.2011.606825
Rajaguru, 2014, Motion picture-induced visual, vocal and celebrity effects on tourism motivation: Stimulus organism response model, Asia Pacific Journal of Tourism Research, 19, 375, 10.1080/10941665.2013.764337
Ravaja, 2006, Phasic emotional reactions to video game events: A psychophysiological investigation, Media Psychology, 8, 10.1207/s1532785xmep0804_2
Richard, 2010, A proposed model of online consumer behavior: Assessing the role of gender, Journal of Business Research, 63, 926, 10.1016/j.jbusres.2009.02.027
Sherry, 2004, Flow and media enjoyment, Communication Theory, 14, 328, 10.1111/j.1468-2885.2004.tb00318.x
Shih, 1998, Conceptualizing consumer experiences in cyberspace, European Journal of Marketing, 32, 655, 10.1108/03090569810224056
Skadberg, 2004, Visitors' flow experience while browsing a web site: Its measurement, contributing factors and consequences, Computers in Human Behavior, 20, 403, 10.1016/S0747-5632(03)00050-5
Steuer, 1992, Defining virtual reality: Dimensions determining telepresence, Journal of Communication, 42, 73, 10.1111/j.1460-2466.1992.tb00812.x
Sundar, 2004, Arousal, memory, and impression-formation effects of animation speed in web advertising, Journal of Advertising, 33, 7, 10.1080/00913367.2004.10639152
Sussmann, 2000, Virtual reality and the tourism product: Substitution or complement
Tavakoli, 2015, ‘Journeys in second life’–Iranian muslim women's behaviour in virtual tourist destinations, Tourism Management, 46, 398, 10.1016/j.tourman.2014.07.015
Trevino, 1992, Flow in computer-mediated communication: Electronic mail and voice mail evaluation and impacts, Communication Research, 19, 539, 10.1177/009365092019005001
Wan, 2006, Psychological motives and online games addiction: A test of flow theory and humanistic needs theory for Taiwanese adolescents, CyberPsychology and Behavior, 9, 317, 10.1089/cpb.2006.9.317
Wang, 2012, Antecedents of flow in retail store shopping, Journal of Retailing and Consumer Services, 19, 381, 10.1016/j.jretconser.2012.03.002
Wang, 2002, Defining the virtual tourist community: Implications for tourism marketing, Tourism Management, 23, 407, 10.1016/S0261-5177(01)00093-0
Webster, 1993, The dimensionality and correlates of flow in human-computer interactions, Computers in Human Behavior, 9, 411, 10.1016/0747-5632(93)90032-N
Williams, 1995, Virtual reality and tourism: Fact or fantasy?, Tourism Management, 16, 423, 10.1016/0261-5177(95)00050-X
Wu, 2005, Towards understanding members' interactivity, trust, and flow in online travel community, Industrial Management & Data Systems, 105, 937, 10.1108/02635570510616120
Wu, 2018, A study of experiential quality, experiential value, experiential satisfaction, theme park image, and revisit intention, Journal of Hospitality & Tourism Research, 42, 26, 10.1177/1096348014563396
Yung, 2019, New realities: A systematic literature review on virtual reality and augmented reality in tourism research, Current Issues in Tourism, 22, 2056, 10.1080/13683500.2017.1417359
