Service quality––developing a service quality index in the provision of commercial bus contracts

David A. Hensher1, Peter Stopher1, Philip Bullock1
1Faculty of Economics and Business, Institute of Transport Studies, University of Sydney, Sydney, NSW 2006, Australia

Tài liệu tham khảo

Cunningham, 1997, Developing customer-based measures of overall transportation service quality in Colorado: Quantitative and qualitative approaches, Journal of Public Transportation, 1, 1, 10.5038/2375-0901.1.4.1 Fielding, G.J., Babitsky, T.J., Brenner, M.E., 1985. Performance evaluation for bus transit. In: Hensher, D.A. (Ed.), Competition and Ownership of Public Transit. A Special Issue of Transportation Research, vol. 19 (1), pp. 73–82 Hensher, 1991, Hierarchical stated response designs and estimation in the context of bus use preferences, Logistics and Transportation Reviews, 26, 299 Hensher, 1994, Stated preference analysis of travel choices: the state of the practice, Transportation, 21, 107, 10.1007/BF01098788 Hensher, 1993, Using stated response data to enrich revealed preference discrete choice models, Marketing Letters, 4, 139, 10.1007/BF00994072 Hensher, 2002, A service quality index for area-wide contract performance assessment regime, Journal of Transport Economics and Policy (due about mid 2002) Hensher, 1999, Combining sources of preference data, Journal of Econometrics, 89, 197, 10.1016/S0304-4076(98)00061-X Louviere, 2000 Prioni, 2000, Measuring service quality in scheduled bus services, Journal of Public Transport, 3, 51, 10.5038/2375-0901.3.2.4 Stopher, 1998, A review of separate and joint strategies for the use of data on revealed and stated choices, Transportation, 25, 187, 10.1023/A:1005046621902 Swanson, 1997, Measuring bus passenger preferences, Traffic Engineering and Control, 330