The impact of electronic-service quality on online shopping behaviour

Total Quality Management and Business Excellence - Tập 22 Số 9 - Trang 1007-1024 - 2011
Wen-Chin Tsao1, Ya-Ling Tseng1
1Department of Business Administration , National Chin-Yi University of Technology , No. 35, Lane 215, Section 1, Chung-Shan Road, Taiping District, Taichung City 411, Taiwan, Republic of China

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