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Journal of Medicine and Pharmacy","Tạp chí Y Dược học Cần Thơ",{"EN":487,"VI":488},"\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">04\u002F10\u002F2015 Ministry of Information and Communications allowed Can Tho journal of medicine and pharmacy to operate (102 \u002FGP-BTTTT)\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">07\u002F16\u002F2015 Can Tho journal of medicine and pharmacy is internationally recognized: ISSN 2354-1210\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">In 2016, The journal has been included in the list of medical science journals by The State Council for professorship which is awarded a work score of 0-0.5 points for a published article.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Can Tho Journal of Medicine and Pharmacy welcome original works that haven’t been submitted or published in other medical journals. Posts must contain content related to one of the journal’s categories.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The content published\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The journal is divided into 3 categories:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Scientific research article: are valuable scientific works, which have been researched and accepted.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Overview of medicine, biology and pharmacy: serving the objective of continuing training in the fields of medicine, biology and pharmacy; to systematize classical and modern knowledge.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Update information on new knowledge about medicine, biology, pharmacy in the country and in the world.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Scope\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Publication and introduction of scientific research in the fields:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">+ Medicine (internal medicine, surgery, pediatrics, obstetrics and gynecology, odonto-stomatology, laboratory, oncology, traditional medicine, nursing).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">+ Biology (genetics, biotechnology).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">+ Pharmacology (pharmaceutics, drug quality analysis-control, synthetic pharmaceutical chemistry, biochemistry, pharmacognosy, botany, clinical pharmacy).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- To enhance the quality of undergraduate, postgraduate education, scientifically researching and meet the necessary treatment in hospital.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Introducing the updated domestic and oversea information about science technology to promote scientific research and exchanging technology in local, other universities.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Exchanging pharmaceutical and medical information for social health developing in the Mekong Delta and Vietnam.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The object\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Postgraduate students, student of Can Tho University of Medicine and Pharmacy, scientists from schools, research institutes, hospitals, health centers, pharmaceutical companies of the Mekong Delta; other provinces and regions in Vietnam and other country.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Address\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Headquarters of Can Tho Journal of Medicine and Pharmacy, located Scientific Research and International Cooperation Office: 179 Nguyen Van Cu Street, An Khanh Ward, Ninh Kieu District, Can Tho City, Vietnam.\u003C\u002Fspan>\u003C\u002Fp>","\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Ngày 16\u002F7\u002F2015, Tạp chí Y Dược học Cần Thơ được cấp chỉ số quốc tế: ISSN 2354-1210.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Từ tháng 4\u002F2016, Tạp chí đã được Hội đồng Giáo sư ngành Y đưa vào danh sách các tạp chí khoa học Y học được tính điểm công trình 0-0,5 điểm cho một bài báo đăng.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Năm 2020 Tạp chí Y Dược học Cần Thơ đã được phê duyệt vào danh mục của các Hội đồng Giáo sư ngành Dược học được tính điểm công trình 0-0,5 điểm cho một bài báo đăng.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ ra 12 số\u002Fnăm, 180-200 trang\u002Fsố.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Từ tháng 12\u002F2022 Tạp chí Y Dược học Cần Thơ là thành viên của hệ thống Crossref và từ tháng 01\u002F2023 tạp chí thực hiện bình duyệt online kín 2 chiều nhằm tăng tính minh bạch, tin cậy của các công trình nghiên cứu khoa học và đảm bảo tốt nhất chất lượng khoa học của bài viết.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tôn chỉ, mục đích và phạm vi của tạp chí\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tôn chỉ và mục đích hoạt động của tạp chí: xuất bản nhằm mục đích phổ biến kết quả từ các đề tài nghiên cứu khoa học; giao lưu trao đổi khoa học, chia sẻ kinh nghiệm, học tập, đồng thời cập nhật thông tin khoa học mới trong các lĩnh vực y, sinh, dược học trong và ngoài nước.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Phạm vi của tạp chí: Tạp chí xuất bản được chia thành 3 chuyên mục: (i) Bài báo nghiên cứu khoa học là kết quả công trình nghiên cứu khoa học có giá trị đã được triển khai nghiên cứu, (ii) Bài tổng quan y, sinh, dược học: phục vụ mục tiêu đào tạo liên tục trong lĩnh vực y, sinh, dược học; nhằm hệ thống hóa những kiến thức kinh điển và hiện đại; (iii) Thông tin cập nhật kiến thức mới về y, sinh, dược học trong nước và trên thế giới.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Chính sách truy cập mở\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ áp dụng chính sách truy cập mở đối với các bài báo đã xuất bản đến với độc giả, nhằm mở rộng cơ hội tiếp cận các kết quả nghiên cứu chất lượng cao và tăng cường trao đổi kiến thức. Tạp chí đăng tải trực tuyến (miễn phí) toàn văn các bài báo được công bố trên website của Tạp chí (https:\u002F\u002Ftapchi.ctump.edu.vn).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Đạo đức xuất bản\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ cam kết tuân thủ đạo đức xuất bản phù hợp với các hướng dẫn và tiêu chuẩn của the Committee on Publication Ethics (COPE), tuân thủ các nguyên tắc của COPE’s Core Practices, Best Practices Guidelines for Journal Editors và Guidelines on Good Publication Practices.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Bản thảo bài báo chỉ được chấp nhận khi được tác giả chịu trách nhiệm chính cam kết các nội dung sau: Các nội dung của bản thảo chưa được đăng tải toàn bộ hoặc một phần ở các tạp chí khác; Tất cả các tác giả đều có đóng góp một cách đáng kể vào quá trình nghiên cứu hoặc chuẩn bị bản thảo và cùng chịu trách nhiệm về các nội dung của bản thảo; Tuân thủ các biện pháp đảm bảo đạo đức nghiên cứu (ví dụ thỏa thuận đồng ý tham gia nghiên cứu).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Cam kết bảo mật\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí cam kết thực hiện và tuân thủ các quy định của luật và các văn bản hướng dẫn liên quan đến bảo mật thông tin cá nhân trên không gian mạng. Các thông tin mà người dùng (tác giả, độc giả, biên tập viên, người phản biện) nhập vào các biểu mẫu trên Hệ thống Quản lý xuất bản trực tuyến của tạp chí chỉ được sử dụng vào các mục đích đã được tuyên bố rõ ràng và sẽ không được cung cấp cho bất kỳ bên thứ ba nào khác, hay dùng vào bất kỳ mục đích nào khác.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Phí gửi bài\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Lệ phí gửi đăng bài: 1.000.000đ\u002Fbài báo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Lệ phí gửi đăng nhanh: 1.500.000đ\u002Fbài báo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Đối với tác giả là cán bộ viên chức thuộc Trường Đại học Y Dược Cần Thơ thì được hỗ trợ 50% lệ phí gửi đăng bài.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Đối với sinh viên thực hiện đề tài nghiên cứu khoa học cấp trường được hỗ trợ 100% lệ phí đăng bài ( Tác giả gửi đính kèm “ Quyết định về việc giao tổ chức thực hiện đề tài nghiên cứu khoa học cấp Trường của sinh viên”).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Hình thức nộp lệ phí:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Tiền mặt:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Nộp trực tiếp tại Phòng Tài chính - Kế toán, Trường Đại học Y Dược Cần Thơ, số 179 Nguyễn Văn Cừ, P. An Khánh, Q. Ninh Kiều, thành phố Cần Thơ.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Chuyển khoản:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tên Tài khoản: Trường ĐHYD Cần Thơ, Số TK: 0111000115668, tại ngân hàng Vietcombank chi nhánh Cần Thơ.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Thời gian: Áp dụng từ ngày 01\u002F02\u002F2023.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">* Phí gửi bài không được hoàn trả khi bài viết bị từ chối hoặc tác giả xin rút bài viết.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Quy trình phản biện bài báo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ thực hiện quy trình phản biện kín hai chiều nghiêm ngặt. Danh tính của những người phản biện không được tiết lộ cho các tác giả và ngược lại. Quy trình thẩm định bài báo đăng gồm các bước sau:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tiếp nhận bản thảo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tác giả liên hệ gửi bản thảo đến Tạp chí qua hệ thống trực tuyến tại website: https:\u002F\u002Ftapchi.ctump.edu.vn. Hướng dẫn về cách đăng ký, gửi bài và chuẩn bị bản thảo được cung cấp trên website của Tạp chí.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Sàng lọc sơ bộ\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Sau khi Tòa soạn nhận được bài báo của tác giả, Ban Thư ký sẽ tiến hành kiểm tra sơ bộ bài báo (các yêu cầu về nội dung và hình thức). Những bài báo không đúng quy cách hoặc có nội dung không phù hợp hoặc vi phạm bản quyền sẽ bị từ chối (Ban Thư ký thông báo phản hồi đến tác giả trong vòng 1 tuần). Những bài báo đủ điều kiện, được Ban Thư ký tòa soạn chuyển đến Ban Biên tập có cùng chuyên môn với nội dung bài báo để đề xuất người phản biện. Thời gian kể từ khi Ban Biên tập nhận bài báo đến khi đề xuất người phản biện bài báo chậm nhất là 5 ngày.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Vòng phản biện\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Ban Thư ký gửi bài và yêu cầu phản biện đến 02 phản biện độc lập.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Các phản biện gởi nhận xét cho Ban Thư ký. Thời gian từ khi gửi bài cho phản biện đến khi nhận ý kiến của phản biện tối đa là 20 ngày.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Xử ký kết quả phản biện\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Nếu ý kiến đồng ý cho đăng và không cần chỉnh sửa, Ban Thư ký tiếp tục đăng bài theo qui trình.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Nếu ý kiến đồng ý đăng và cần chỉnh sửa, Ban Thư ký sẽ thông tin đến tác giả chỉnh sửa theo yêu cầu của người phản biện. Thời gian chỉnh sửa và gửi lại kéo dài không quá 2 tuần, từ khi tác giả bài báo nhận được thông tin (Quá trình này có thể lặp lại tối đa 2 lần\u002F1 bài báo). Khi có sự thống nhất, đồng ý của người phản biện; bài báo được tiếp tục đăng theo qui trình.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">3. Những bài báo có chất lượng không đạt yêu cầu, cả 2 phản biện không đồng ý cho đăng sẽ bị Tòa soạn từ chối đăng.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Xuất bản\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Ban Thư ký tổng hợp các bản thảo đã được tác giả hoàn thiện sau thẩm định trình Ban Biên tập xem xét, Tổng Biên tập phê duyệt, quyết định bài đăng theo các tiêu chí: sự phù hợp nội dung với tôn chỉ và mục đích, thể loại bài viết (ưu tiên các bài có bài có nghiên cứu chuyên sâu, hàm lượng khoa học cao), đóng góp mới bài báo, bài báo được ưu tiên đăng trong số gần nhất của Tạp chí theo thứ tự: tính thời sự, chất lượng bài báo và thời gian gửi bài.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Ban Biên tập và Ban Thư ký biên tập bản thảo, chế bản, đọc rà soát lỗi. Thời gian hoàn thành từ 10-15 ngày.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">3. Ban Thư ký có trách nhiệm thông báo cho tác giả bài báo (bằng e-mail) về tình hình phê duyệt bài báo, thời gian, số kỳ, tập xuất bản bài báo theo qui định.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">4. Danh sách bài báo theo số Tạp chí được in ấn và phát hành trong năm định kỳ được công bố chính thức trên website: https:\u002F\u002Ftapchi.ctump.edu.vn\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>",{"VOID":490},"wcQ1uqwAAAAJ","2023-05-30T08:17:21.868+00:00",[],[494],{"id":495,"createTime":28,"updateTime":28,"relativeEntities":496,"slug":28,"properties":497,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":507,"parentIds":508,"statistic":28},"6413896b-eca9-442b-a73f-182a58a0ce40",[],{"title":498,"address":501,"country":504,"abbreviation":505},{"EN":499,"VI":500},"Can Tho University of Medicine and Pharmacy","Trường Đại học Y Dược Cần Thơ",{"EN":502,"VI":503},"No 179, Nguyen Van Cu street, An Khanh ward, Ninh Kieu district, Can Tho city, Vietnam","Số 179, đường Nguyễn Văn Cừ, phường An Khánh, quận Ninh Kiều, thành phố Cần Thơ, Việt Nam",{"VOID":15},{"VOID":506},"ctump","http:\u002F\u002Fwww.ctump.edu.vn\u002F",[],[],"https:\u002F\u002Ftapchi.ctump.edu.vn\u002Findex.php\u002Fctump",{"impactFactor":32,"impactFactorByYear":512,"i10Index":32,"i10IndexLast5Year":32,"totalPublication":514,"totalPublicationByYear":515,"totalCitation":520,"totalCitationByYear":521,"totalCitationPerPublication":108,"totalCitationPerPublicationByYear":523,"hindexLast5Year":45,"hindex":45},{"2022":513,"2023":111,"2024":106},0.01,1556,{"2020":47,"2021":516,"2022":517,"2023":518,"2024":519,"2025":122},57,306,801,358,161,{"2021":146,"2022":280,"2023":522},99,{"2021":524,"2022":318,"2023":104},0.23,{"impactFactor":28,"impactFactorByYear":28,"i10Index":123,"i10IndexLast5Year":123,"totalPublication":526,"totalPublicationByYear":527,"totalCitation":526,"totalCitationByYear":528,"totalCitationPerPublication":40,"totalCitationPerPublicationByYear":531,"hindexLast5Year":49,"hindex":49},476,{"0":205,"2019":123,"2021":139,"2022":459,"2023":451,"2024":357,"2025":49,"2026":48},{"2021":42,"2022":123,"2023":161,"2024":529,"2025":360,"2026":530},136,83,{"2021":105,"2022":513,"2023":532,"2024":127,"2025":533,"2026":534},0.62,25.43,13.83,{"id":536,"createTime":537,"updateTime":382,"relativeEntities":538,"slug":539,"properties":540,"entityType":25,"verifyStatus":26,"verifyTime":28,"verifyNote":28,"languages":552,"translateLanguages":28,"viewCount":133,"subjectFields":553,"manageAffiliations":554,"indexDatabases":555,"url":556,"thumbnailPath":557,"statistic":558,"gsStatistic":594,"type":55,"analyzePriority":28},"6984a56a-db70-403b-9cc4-4013e1ceaffa","2023-05-09T06:47:40.346+00:00",[],"T%E1%BA%A1p%20ch%C3%AD%20Nghi%C3%AAn%20c%E1%BB%A9u%20n%C6%B0%E1%BB%9Bc%20ngo%C3%A0i",{"country":541,"issn":542,"title":544,"introduce":547,"gsId":550},{"VOID":15},{"VOID":543},"25252445",{"EN":545,"VI":546},"VNU Journal of Foreign Studies","Tạp chí Nghiên cứu nước ngoài",{"EN":548,"VI":549},"{\"ops\":[{\"insert\":\"\\n\\nThe \\n\"},{\"attributes\":{\"italic\":true},\"insert\":\"VNU Journal of Science\"},{\"insert\":\"\\n was established in 1985 for the publication of national and international research papers in all fields of natural sciences and technology, social sciences and humanities. 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\u002F>\u003Cjats:p>We explore one prolific type of service triad, the franchise triad, involving three primary stakeholders: the franchisor, the franchisee and the customer. In this triad, franchisees use their affiliation with the franchisor's brand to attract customers to their local outlets. In exchange for the right of assuming the identity of the brand, the franchisee pays the franchisor royalties and retains residual profits. Applying Agency Theory, this paper examines the inherent conflict of interests between a principal (i.e., franchisor) that controls and manages brand equity as a shared resource and an agent (i.e., franchisee) that retains pricing right and profits from the identity of the brand by interacting directly with customers. We empirically isolate the effect of triad structure on outlet performance by matching two unique datasets. One set of data captures operational performance in the form of aggregated online review scores and the other financial performance including average daily hotel rate and revenue per available room. We find that franchisees charge higher prices than their corporate counterparts even when controlling for operational performance. Even though franchisees charge higher prices they maintain similar financial performance in terms of revenue per available room. These results suggest that the triad structure plays a significant role in franchisees’ ability to free‐ride on shared brand equity and have important managerial implications for effective outsourcing, contract design and performance evaluation for a wide range of service industries.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1128},"An agency perspective on service triads: Linking operational and financial performance",{"VOID":1130},"Aaker D.A., 1991, Managing Brand Equity: Capitalizing on the Value of a Brand Name\n10.2307\u002F2392716\n10.1287\u002Fmnsc.41.7.1250\n10.1016\u002Fj.jom.2007.08.001\n10.1177\u002F002224299205600301\n10.1287\u002Fmksc.1090.0557\n10.1177\u002F0092070300281012\n10.1002\u002Fdir.1014\n10.1016\u002F0304-405X(87)90046-8\n10.1509\u002Fjmkg.64.2.51.17995\n10.2307\u002F1056250\nCensus Bureau, US, 2010, 2007 Economic Census Franchise Report\n10.1287\u002Fopre.29.4.698\n10.1509\u002Fjmkr.43.3.345\nChoi T.Y., 2008, Triads in supply networks: theorizing buyer–supplier–supplier relationships, J. Supply Chain Manage., 45, 8, 10.1111\u002Fj.1745-493X.2009.03151.x\n10.1016\u002Fj.pursup.2009.08.003\nCombs J.G., 2004, Franchising: a review and avenues to greater theoretical diversity, J. Manage., 30, 907\n10.1287\u002Fmnsc.41.11.1750\n10.1108\u002F08876040910973431\n10.1177\u002F1938965509354865\n10.2307\u002F3085586\nDodds W.B., 1991, Effects of price, brand, and store information on buyers’ product evaluations, J. Marketing Res., 38, 307\nEmerson R.W., 1994, Franchising covenants against competition, Iowa L. Rev., 80, 1049\nEyster J.J., 2009, The Negotiation and Administration of Hotel Management Contracts\n10.1108\u002F13598541211258618\n10.1093\u002Fjleo\u002Fews027\nFriedman T.L., 2002, The world is flat: a brief history of the twenty‐first century, World, 5, 15\nGhose A., 2010, ICIS\n10.1287\u002Fmksc.1040.0071\n10.1016\u002Fj.jom.2011.06.001\nHealy P., 2014, Ticket Pricing Puts ‘Lion King’ Atop Broadway's Circle of Life\n10.2307\u002F1252040\n10.1111\u002Fj.1530-9134.2006.00103.x\nKarmarkar U., 2004, Will you survive the services revolution?, Harv. Bus. Rev., 100\n10.1086\u002F260996\n10.2307\u002F2937907\n10.1287\u002Fmksc.1100.0571\n10.1016\u002FS0883-9026(97)00102-X\nLafontaine F., 2005, Targeting managerial control: evidence from franchising, Rand J. Econ., 36, 131\n10.1111\u002Fj.1745-493X.2009.03169.x\nM.Luca.Reviews Reputation and Revenue: The Case of Yelp. comWorking Papers – Harvard Business School Division of Research.2011 September 2–39\n10.1111\u002Fj.1467-6451.2007.00309.x\n10.1287\u002Fmksc.1080.0389\n10.1086\u002F467099\nMelnik M.I., 2002, Does a Seller's Ecommerce Reputation Matter? Evidence from Ebay Auctions, J. Ind. Econ., 50, 337, 10.1111\u002F1467-6451.00180\n10.1016\u002Fj.jom.2004.01.004\n10.1016\u002FS0272-6963(00)00038-3\n10.1016\u002FS0167-2681(00)00125-6\n10.1016\u002FS0883-9026(00)00068-9\n10.1086\u002F261408\n10.1016\u002Fj.jom.2006.05.006\n10.1177\u002F002224299105500102\n10.1007\u002FBF02729762\nNiranjan T.T., 2008, Client‐vendor‐end user triad: a service quality model for IS\u002FITES outsourcing, J. Serv. Res., 8, 123\n10.1037\u002F0021-9010.71.3.492\n10.2307\u002F1251430\n10.1287\u002Fmnsc.1040.0212\n10.1108\u002F02651339910281884\nRao A.R., 1989, The effect of price, brand name, and store name on buyers’ perceptions of product quality: an integrative review, J. Marketing Res., 351\nReichheld F.F., 2001, Lead for loyalty, Harv. Bus. Rev., 79, 76\n10.1287\u002Fmnsc.1070.0820\n10.1007\u002Fs10683-006-4309-2\n10.1016\u002FS0278-0984(02)11030-3\n10.1111\u002Fj.1540-5915.2008.00201.x\n10.1016\u002Fj.pursup.2009.12.007\nShane S.A., 1998, Explaining the distribution of franchised and company‐owned outlets in franchise systems, J. Manage., 24, 717\nStandifird S.S., 2001, Reputation and e‐commerce: ebay auctions and the asymmetrical impact of positive and negative ratings, J. Manage., 27, 279\n10.1016\u002FS0272‐6963(98)00052‐7\n10.2307\u002F20062080\nTirole J., 1988, The Theory of Industrial Organization: Jean Tirole\n10.1287\u002Fmksc.1110.0682\n10.1509\u002Fjmkg.73.5.90\nW.Van der Valk J.vanIwaarden.Monitoring in service triads consisting of buyers subcontractors and end customersSpecial Issue of Best Papers of the 19th Annual IPSERA Conference 2010 vol. 17(3).2011;198–206\n10.1108\u002F01443570910977706\n10.1509\u002Fjmkr.45.1.48\n10.1086\u002F466942\n10.1108\u002F09564230610689786\n10.1509\u002Fjmkg.74.2.133\n10.1111\u002Fj.1745-493X.2003.tb00156.x",{"VOID":1132},"10.1016\u002Fj.jom.2014.10.005","Auto Verify","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002FS0272696314000734",[1136,1151,1166],{"id":1137,"sortIndex":32,"researcher":28,"roles":1138,"affiliations":1139,"properties":1148,"displayName":1150,"givenName":28,"familyName":28},"7c242eba-e820-46fc-8ef2-7aa3e61d4a9c",[1032],[1140],{"id":1141,"sortIndex":32,"affiliation":1142,"properties":28},"8e40a19c-3b54-4cb6-a5aa-88c606b74709",{"id":1141,"createTime":28,"updateTime":28,"relativeEntities":1143,"slug":28,"properties":1144,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1147,"statistic":28},[],{"title":1145},{"VI":1146},"University of Vermont, School of Business Administration, 55 Colchester Avenue, Burlington, VT 05405, United States",[],{"title":1149},{"VI":1150},"Jie J. 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\u002F>\u003Cjats:p>This study explores and documents the processes by which large manufacturing firms develop and produce radical products. Seven projects from five Fortune 500 firms were analyzed over a 3‐year period. Through the use of these case studies, we found common themes emerging in the way these firms manage their new product development (NPD) process in this turbulent environment. Our observations suggest that these high levels of uncertainty result in several unique challenges in developing the project, especially in the areas of managing functional integration and finding a divisional home for the emerging product.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1262},"Managing radical product development in large manufacturing firms: a longitudinal study",{"VOID":1264},"10.1016\u002F0048-7333(85)90021-6\n10.1109\u002F17.387269\n10.2307\u002F2393511\n10.1108\u002F01443579610125589\nCooper R. 1990. Stage‐Gate Systems: A New Tool for Managing New Products Business Horizons May–June 44–54.\nD'Aveni R. 1994. Hypercompetitive Rivalry Free Press New York.\n10.1287\u002Fmnsc.32.11.1422\n10.2307\u002F256994\n10.1111\u002Fj.1540-5915.1994.tb01865.x\n10.1016\u002F0166-4972(95)96593-I\nEisenhardt K.M, 1989, Building theory from case study research, Academy of Management Journal, 14, 532\n10.1016\u002FS0272-6963(96)00095-2\n10.1287\u002Fmnsc.30.6.682\n10.1016\u002F0272-6963(90)90098-X\nGaynor G.H. 1993. Exploiting Cycle Time in Technology Management New York McGraw Hill.\nGerwin D. 1993. Integrating manufacturing into the strategic phases of new product development California Management Review Summer 123–136.\n10.1109\u002F17.403738\nHandfield R, 1994, The effects of concurrent engineering on make‐to‐order products, IEEE Transactions on Engineering Management, 41, 1, 10.1109\u002F17.364562\nHill C.W. Jones G.R. 1995. Strategic Management: An Integrated Approach Houghton Mifflin.\nLeonard‐Barton D. 1992. Core capabilities and core rigidities: a paradox in product development Strategic Management Journal 13 Summer 111–126.\n10.1016\u002F0272-6963(93)90002-7\nMcDermott C.M. Handfield R.H. 1997. The Parallel Approach and the Development of Discontinuous Innovations National Academy of Management Meeting Boston MA August 9–14.\n10.1016\u002F0272-6963(89)90033-8\nNord W. Tucker S. 1987. Implementing Routine and Radical Innovations Lexington Books.\nPorter M.E. 1985. Competitive Advantage Free Press New York.\nPrahalad C.K. Hamel G. 1990. The Core Competence of the Corporation Harvard Business Review May–June 79–91.\nRiedel J, 1994, The strategic choice of simultaneous versus sequential engineering for the introduction of new products, International Journal of Technology Management, 6, 321\nSanderson S.W. Uzumeri M. 1997. The Innovation Imperative Irwin Books.\nSchumpeter J.A. 1934. The Theory of Economic Development Harvard University Press.\nUtterback J.M. Kim L. 1985. The Invasion of A Stable Business By Radical Innovation. In: Kleindorfer P.R. (Ed.) The Management of Productivity and Technology in Manufacturing Plenum New York.\nWheelwright S. Clark K. 1992. Revolutionizing Product Development: Quantum Leaps In Speed Efficiency and Quality. Free Press New York.\n10.1109\u002F17.509980",{"VOID":1266},"10.1016\u002Fs0272-6963(99)00018-2","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002FS0272696399000182",[1269],{"id":1270,"sortIndex":32,"researcher":28,"roles":1271,"affiliations":1272,"properties":1281,"displayName":1283,"givenName":28,"familyName":28},"482a6ef3-1784-48e7-a2a1-6ca2a474694e",[1032],[1273],{"id":1274,"sortIndex":32,"affiliation":1275,"properties":28},"f5898690-2d4e-4d71-8c1d-00931e9769fa",{"id":1274,"createTime":28,"updateTime":28,"relativeEntities":1276,"slug":28,"properties":1277,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1280,"statistic":28},[],{"title":1278},{"VI":1279},"The Lally School of Management and Technology, Rensselaer Polytechnic Institute, Troy, NY 12180-3599, USA",[],{"title":1282},{"VI":1283},"Christopher M 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study examines the publication output of individuals and business schools in the field of Production and Operations Management (POM). A ranking system was devised based upon publications in the leading POM journals. Two ranking approaches were applied to business schools: productivity and quality. Articles were counted in two ways: one ranking counted each article as one unit, and authors “shared” the unit equally, and the second ranking gave each contributor credit for one “distributed” unit.\u003C\u002Fjats:p>\u003Cjats:p>These are the first publication productivity rankings for the field of POM, and are based upon publications in the years 1989–1993.\u003C\u002Fjats:p>",{"EN":1365},"POM research productivity in U.S. business schools",{"VOID":1367},"Andrews W.T., 1978, Leading accounting departments revisited, Accounting Review, 53, 135\n10.1016\u002F0272-6963(91)90022-P\n10.1016\u002F0272-6963(90)90098-X\nHayes R.H., 1984, Restoring Our Competitive Edge\n10.1111\u002Fj.1540-6261.1986.tb02535.x\nJacobs F.A., 1986, Publication productivity of doctoral alumni, The Accounting Review, 61, 179\n10.2307\u002F1058916\n10.1016\u002F0272-6963(89)90033-8\nSchonberger R., 1982, Japanese Manufacturing Techniques\nStahl M.J., 1988, Publication in leading management journals as a measure of institutional research productivity, Academy of Management Journal, 31, 707, 10.2307\u002F256468\n10.5465\u002Famr.1991.4279634\nS.T.Young W.S.Blumenfeld C.H.St. John J.P.Angelidis.A ranking of management departments based on publications in prestigious management journals: A comparison of two approachesProceedings of the Annual Meeting of the Southern Management Association.1986.",{"VOID":1369},"10.1016\u002F0272-6963(95)00038-0","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002F0272696395000380",[1372,1387,1400],{"id":1373,"sortIndex":32,"researcher":28,"roles":1374,"affiliations":1375,"properties":1384,"displayName":1386,"givenName":28,"familyName":28},"067ff02f-04de-4c37-9944-b594f3105949",[1032],[1376],{"id":1377,"sortIndex":32,"affiliation":1378,"properties":28},"974b8837-ffe5-46f5-9f6d-ef85f412ff5d",{"id":1377,"createTime":28,"updateTime":28,"relativeEntities":1379,"slug":28,"properties":1380,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1383,"statistic":28},[],{"title":1381},{"VI":1382},"University of Utah, David Eccles School of Business, Salt Lake City, UT 84112, USA",[],{"title":1385},{"VI":1386},"Scott T. 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"\u003Cjats:title>Abstract\u003C\u002Fjats:title>\u003Cjats:sec>\u003Cjats:label \u002F>\u003Cjats:p>The need to empirically test and validate typologies and frameworks that are derived deductively has been echoed repeatedly in the operations management literature. This paper reports on an empirical comparison of two configuration‐based typologies: the Product–process matrix and the more recent generic manufacturing strategies model. Since there is substantial conceptual overlap between these models, a simultaneous examination provides insights about both models, and in particular, about the value‐added of the generic manufacturing strategies model.\u003C\u002Fjats:p>\u003Cjats:p>We examine hypotheses derived from these typologies using data from manufacturing plants in the United States, Italy, United Kingdom, Japan, and Germany; and from the automotive, machinery, and electronics industries. The data were analyzed using multiple analysis of variance (MANOVA) and hierarchical regression techniques. Our results indicate support for the Product–process matrix — lending further strength to a growing base of empirical research on this model. Our findings also provide support for the generic manufacturing strategies model with respect to various measures of cost, cycle time\u002Finventory, quality, and innovation performance. Furthermore, our findings suggest that the generic manufacturing strategies model is a useful augmentation to the Product–process matrix. These findings suggest that the generic manufacturing strategy model has merit but deserves further empirical and theoretical attention.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1494},"Generic manufacturing strategies: an empirical test of two configurational typologies",{"VOID":1496},"10.1016\u002F0040-1625(75)90015-3\n10.1177\u002F014920638901500204\n10.1016\u002F0272-6963(89)90027-2\n10.1016\u002F0272-6963(89)90016-8\n10.1016\u002FS0272-6963(98)00022-9\nChiantella N, 1982, Achieving integrated automation through computer networks, SME\u002FCASA Computer Integrated Manufacturing Series, 1, 2\nDeMeyer A. Vereecke A. 1996. The Product–process matrix: an empirical test on the French industrial manufacturing industries. In: Voss C.A. (Ed.) Manufacturing Strategy: Operations Strategy in a Global Context. London Business School London pp. 171–177.\nDevaraj S. Hollingworth D. Schroeder R.G. 2000. Generic Manufacturing Strategies and Plant Performance. Working Paper.\n10.1016\u002F0272-6963(90)90094-T\n10.1016\u002F0272-6963(90)90098-X\nFlynn B.B, 1995, Relationship between JIT and TQM: practices and performance, Academy of Management Journal, 38, 1325, 10.2307\u002F256860\n10.1016\u002FS0272-6963(97)90004-8\nGarvin D.A. 1988. Managing Quality: The Strategic and Competitive Edge. Free Press New York.\nGiffi C. Roth A.V. Seal G.M. 1990. Competing in World Class Manufacturing: America’s 21st Century Challenge. National Center for Manufacturing Sciences Business One Irwin (Richard D. Irwin Inc.) Homewood IL.\nHayes R.H, 1979, Link manufacturing and process and product life cycles, Harvard Business Review, 133\nHayes R.H, 1979, The dynamics of process–product life cycles, Harvard Business Review, 127\nHayes R. H. Wheelwright S.C. 1984. Restoring our Competitive Edge. Wiley New York.\nHollingworth D.G. 1998. An Examination of Relationships among Plant Performance Outcomes. Unpublished Doctoral Dissertation The University of Minnesota.\n10.1002\u002Fsmj.4250100303\nKotz S. Johnson L. 1982. Encyclopedia of statistical sciences Vols. 1 and 5. Wiley New York.\nMaskell B.M. 1991. Performance Measurement for World Class Manufacturing. Productivity Press Cambridge MA.\n10.1108\u002F01443579710157998\n10.1287\u002Fmnsc.40.3.285\nNayyar P, 1993, On the measurement of competitive strategy: evidence from a large multiproduct US firm, Academy of Management Journal, 36, 1652, 10.2307\u002F256825\nPodsakoff P.M, 1986, Self reports in organizational research: problems and prospects, Journal of Management, 22, 4\nPorter M.E. 1980. Competitive Strategy: Techniques for Analyzing Industries and Competitors. Free Press New York.\nPorter M.E. 1985. Competitive Advantage: Creating and Sustaining Superior Performance. Free Press New York.\n10.5465\u002Famr.1994.9412271805\nRoth A.V. Miller J.G. 1990. Manufacturing strategy manufacturing strength managerial success and economic outcomes. In: Ettlie J. Burnstein M. Feigenbaum A. (Eds.) Manufacturing Strategy — the Research Agenda for the Next Decade. Kluwer Academic Publishers Boston MA pp. 85–96.\n10.1287\u002Fmnsc.42.11.1576\n10.1016\u002F0272-6963(85)90014-2\n10.1016\u002F0272-6963(91)90024-R\n10.2307\u002F258981\n10.1111\u002Fj.1540-5915.1993.tb00482.x\n10.1111\u002Fj.1540-5915.1996.tb01823.x\nWard P.T. Leong G. K. Snyder D. L. 1990. Manufacturing strategy: an overview of current process and content models In: Ettlie Burnstein Feigenbaum (Eds.) Manufacturing Strategy — the Research Agenda for the Next Decade Kluwer Academic Publishers Boston MA.\nWoodward J. 1958. Management and technology. Problems of Progress in Industry Series No. 3. Her Majesty’s Stationery Office London.\nWoodward J. 1965. Industrial Organization. Oxford University Press Oxford.",{"VOID":1498},"10.1016\u002Fs0272-6963(01)00046-8","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002FS0272696301000468",[1501,1519,1534],{"id":1502,"sortIndex":32,"researcher":28,"roles":1503,"affiliations":1504,"properties":1516,"displayName":1518,"givenName":28,"familyName":28},"3729a634-eead-419d-98c9-d58928069274",[1032],[1505],{"id":1506,"sortIndex":32,"affiliation":1507,"properties":1513},"22cfb2cf-ca8a-4edb-8faa-da23364a72c9",{"id":1506,"createTime":28,"updateTime":28,"relativeEntities":1508,"slug":28,"properties":1509,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1512,"statistic":28},[],{"title":1510},{"VI":1511},"Management Department Mendoza College of Business, University of Notre Dame, Notre Dame, IN 46556, United States",[],{"title":1514},{"VI":1515},"Management Department, Mendoza College of Business, University of Notre Dame, Notre Dame, IN 46556, USA",{"title":1517},{"VI":1518},"Sarv Devaraj",{"id":1520,"sortIndex":40,"researcher":28,"roles":1521,"affiliations":1522,"properties":1531,"displayName":1533,"givenName":28,"familyName":28},"d46693f3-4fa5-4a9e-a044-97334589b75a",[1032],[1523],{"id":1524,"sortIndex":32,"affiliation":1525,"properties":28},"686b6235-833d-4b88-91cb-91b7c05a24c1",{"id":1524,"createTime":28,"updateTime":28,"relativeEntities":1526,"slug":28,"properties":1527,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1530,"statistic":28},[],{"title":1528},{"VI":1529},"Lally School of Management and Technology, Rensselaer Polytechnic Institute, Troy, NY 12180-3590, USA",[],{"title":1532},{"VI":1533},"David G Hollingworth",{"id":1535,"sortIndex":123,"researcher":28,"roles":1536,"affiliations":1537,"properties":1546,"displayName":1548,"givenName":28,"familyName":28},"1ee1a473-eb6d-4922-bf2d-fd1466e245f6",[1032],[1538],{"id":1539,"sortIndex":32,"affiliation":1540,"properties":28},"c158872c-e564-455f-a147-9fb3058d4bf1",{"id":1539,"createTime":28,"updateTime":28,"relativeEntities":1541,"slug":28,"properties":1542,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1545,"statistic":28},[],{"title":1543},{"VI":1544},"Operations and Management Science Department, Carlson School of Management, University of Minnesota, Minneapolis, MN 55455, USA",[],{"title":1547},{"VI":1548},"Roger G 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le>Abstract\u003C\u002Fjats:title>\u003Cjats:p>Various approaches have emerged for designing office layouts and for better understanding their impact on employee attitudes and performance. They can be broadly categorized as either being prescriptive or behavioral. Prescriptive approaches are a collection of solution procedures and algorithms aimed at designing layouts around work flows and managerial preferences. While assisting with the combinatorial difficulties in layout planning, little thought is given to how individuals are influenced by spatial arrangements. The behavioral approach, on the other hand. consists of various theories and empirical studies of how spatial arrangements impact employee satisfaction and motivation. However, they pay little attention to translating such insights into workable layouts.\u003C\u002Fjats:p>\u003Cjats:p>The purposes of this paper are threefold. First, the disparate approaches to office layout are critically reviewed. Second, a new theory of spatial arrangements is proposed and tested in an exploratory fashion. Third, suggestions are made on future research and how prescriptive models can be reformulated to better handle the behavioral aspects of office layout.\u003C\u002Fjats:p>",{"EN":1630},"Merging prescriptive and behavioral approaches for office layout",{"VOID":1632},"10.1177\u002F001872087301500505\nAltmann Irwin, 1975, The Environment and Social Behavior\n10.1287\u002Fmnsc.9.2.294\nBach F.W., 1965, The Why's and Wherefore's of the Open‐Plan Office, Kommunikation, 1, 103\nBazaraa Mokhtar S., 1975, Computerized Layout Design: A Branch and Bound Approach, AIIE Transactions, 7\nBrehm J.W., 1966, A Theory of Psychological Reactance\n10.1016\u002F0003-6870(72)90105-6\n10.1177\u002F001872087201400502\nCinar Unver, 1975, Spatial Synthesis in Computer‐Aided Building Design\nCummings T.G., 1976, Worker Reactions to Autonomous Work Groups: Conditions for Functioning Differential Effects, and Individual Differences, Organization and Administrative Sciences, 7, 87\nEastman Charles M., 1973, Automated Space Planning, Artificial Intelligence, 4\nEastman Charles M., 1975, Spatial Synthesis in Computer‐Aided Building Design\n10.2307\u002F3707362\nGraves G.W., 1970, An Algorithm for the Quadratic Assignment Problem, Management Science, 17, 10.1287\u002Fmnsc.16.7.453\n10.1037\u002Fh0031152\n10.1037\u002Fh0076546\nHall E.T., 1966, The Hidden Dimension\nHanson R.A., 1974, Unintelligibility, Not Audibility Determines Acoustical Privacy in an Open Plan, Contract, 15, 42\nPhilips E.Hicks Troy E.Cowan.CRAFT‐M for Layout Rearrangement.Journal of Industrial EngineeringMay 1976.\nHomans G.C., 1950, The Human Group\nA.Hundert N.Greenfield.Physical Space and Organizational Behavior: A Study of an Office Landscape.Proceedings 77th Annual Convention APA1969;601–602.\nJacobs F.Robert, 1979, A Multi‐Criteria, Multi‐Constrained Layout Planning System\nJacobs F.Robert, 1980, Computerized Layout: An Integrated Approach to Spatial Planning and Communication Requirements, Journal of Industrial Engineering, 12, 56\nKahn R.C., 1964, Organizational Stress: Studies in Role Conflict and Ambiguity\nS.Kurtz.From Grid to Growth.Progressive ArchitectiveNovember 1969.\nLawler Eugene L., 1963, The Quadratic Assignment Problem, Management Science, 9\nLee Robert C., 1967, CORELAP—Computerized RE, lationship LA, yout P, lanning, Journal of industrial Engineering, 18\nLorenze H.J., 1968, The Office Landscape: A ‘Systems’ Concept, Contract, 9, 164\n10.1016\u002F0030-5073(71)90007-9\nManning P., 1965, Office Design: A Study of Environment\nMartin D.D., 1975, The Space Effect, Industrial Engineering, 18, 17\n10.1037\u002Fh0036776\nMerton R.K., 1949, Social Theory and Social Structure\n10.2307\u002F3033542\n10.1177\u002F001872087301500203\n10.1037\u002Fh0046141\n10.2307\u002F2392497\n10.2307\u002F2786198\nPfefferkorn Charles E., 1975, Spatial Synthesis in Computer‐Aided Building Design\nPile J.F., 1969, The Nature of Office Landscaping, American Institute of Architects Journal, 52, 40\nProshansky H.M., 1970, Environmental Psychology: Man and His Physical Setting\nRice A.K., 1958, Productivity and Social Organization: The Ahmendahad Experiment\nRipen K.H., 1974, Office Space Administration\n10.1287\u002Fmnsc.18.5.240\n10.1287\u002Fmnsc.25.9.895\nRoethlisberger F.J., 1939, Management and the Worker\n10.1016\u002F0030-5073(77)90047-2\nSchuttleworth G., 1972, Convertible Space in Office Buildings, Building Research, 9, 9\n10.2307\u002F2094422\nSomner R., 1969, Personal Space: The Behavioral Basis for Design\nSteel F.I., 1973, Physical Settings and Organization Development\n10.1177\u002F001391657600800104\nSundstrom E., 1975, Toward and Interpersonal Model of Crowding, Sociological Symposium, 14, 129\nSundstrom E., 1977, Social Psychology\nE.Sundstrom D.Kamp.Crowding in Workspaces: Architectural Correlates of Satisfaction and Performance.Symposium Paper 85th Annual Conference of the American Psychological AssociationAugust 1977.\nVan Sell M Brief A.P. and R.S. Schuler. “Role Conflict and Role Ambiguity: Integration of the Literature and Directions for Future Research ”Human Relations (in press).\n10.1111\u002Fj.2044-8325.1978.tb00413.x\n10.1037\u002F0021-9010.61.4.379\nL.R.Zeithen.A Comparison of Employee Attitudes Toward the Conventional and Landscaped Office.Report to the Organization and Procedures Department Port of New York Authority1969.",{"VOID":1634},"10.1016\u002F0272-6963(81)90016-4","Author affiliation is blank","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002F0272696381900164",[1638,1645,1652],{"id":1639,"sortIndex":32,"researcher":28,"roles":1640,"affiliations":1641,"properties":1642,"displayName":1644,"givenName":28,"familyName":28},"6a0bd5bd-4ded-4722-ab02-1ec92e6ef8a4",[1032],[],{"title":1643},{"VI":1644},"Randall S. Schuler",{"id":1646,"sortIndex":40,"researcher":28,"roles":1647,"affiliations":1648,"properties":1649,"displayName":1651,"givenName":28,"familyName":28},"58df1926-f500-4cec-b652-b4866b0beee9",[1032],[],{"title":1650},{"VI":1651},"Larry P. Ritzman",{"id":1653,"sortIndex":123,"researcher":28,"roles":1654,"affiliations":1655,"properties":1656,"displayName":1658,"givenName":28,"familyName":28},"e866bea6-23e2-4270-8061-581c675c541e",[1032],[],{"title":1657},{"VI":1658},"Vicki Davis",{"url":1636,"publisher":1660,"properties":1722},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":1661,"slug":872,"properties":1662,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":45,"subjectFields":1667,"manageAffiliations":1684,"indexDatabases":1695,"url":972,"thumbnailPath":28,"statistic":1717,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":1663,"eissn":1664,"issn":1665,"title":1666},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[1668,1672,1676,1680],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":1669,"label":1670,"description":1671,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},{"id":899,"createTime":28,"updateTime":28,"relativeEntities":1673,"label":1674,"description":1675,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":902},{},{"id":893,"createTime":28,"updateTime":28,"relativeEntities":1677,"label":1678,"description":1679,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":896},{},{"id":905,"createTime":28,"updateTime":28,"relativeEntities":1681,"label":1682,"description":1683,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":908},{},[1685,1690],{"id":912,"createTime":28,"updateTime":28,"relativeEntities":1686,"slug":28,"properties":1687,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1689,"statistic":28},[],{"title":1688},{"EN":916},[],{"id":919,"createTime":28,"updateTime":28,"relativeEntities":1691,"slug":28,"properties":1692,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1694,"statistic":28},[],{"title":1693},{"EN":923},[],[1696,1703,1710],{"id":927,"indexDatabase":1697,"url":933,"indexYears":934,"academicFieldIds":1702,"indexDatabaseRanking":940},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":1698,"label":1699,"description":1700,"key":781,"publicationTags":1701,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[936,937,938,939],{"id":942,"indexDatabase":1704,"url":954,"indexYears":28,"academicFieldIds":1709,"indexDatabaseRanking":28},{"id":944,"createTime":28,"updateTime":28,"relativeEntities":1705,"label":1706,"description":1707,"key":951,"publicationTags":1708,"standard":28},[],{"EN":947,"VI":947},{"EN":949,"VI":950},[953,813],[956],{"id":958,"indexDatabase":1711,"url":954,"indexYears":28,"academicFieldIds":1716,"indexDatabaseRanking":28},{"id":960,"createTime":28,"updateTime":28,"relativeEntities":1712,"label":1713,"description":1714,"key":967,"publicationTags":1715,"standard":28},[],{"EN":963,"VI":963},{"EN":965,"VI":966},[969,813],[971],{"impactFactor":32,"impactFactorByYear":1718,"i10Index":136,"i10IndexLast5Year":45,"totalPublication":977,"totalPublicationByYear":1719,"totalCitation":979,"totalCitationByYear":1720,"totalCitationPerPublication":995,"totalCitationPerPublicationByYear":1721,"hindexLast5Year":122,"hindex":122},{"2012":524,"2013":170,"2014":975,"2015":109,"2016":289,"2017":115,"2018":707,"2019":976,"2020":369,"2021":47,"2022":42,"2023":199},{"1980":45,"1981":205,"1982":323,"1983":323,"1984":205,"1985":130,"1986":146,"1987":205,"1988":48,"1989":205,"1990":357,"1991":47,"1993":49,"1994":48,"1995":136,"1996":126,"1997":357,"1998":129,"1999":122,"2000":127,"2001":135,"2002":130,"2003":146,"2004":51,"2005":122,"2006":135,"2007":139,"2008":134,"2009":129,"2010":199,"2011":132,"2012":199,"2013":128,"2014":51,"2015":140,"2016":140,"2017":49,"2018":199,"2019":123,"2020":123,"2022":40},{"1990":981,"1995":611,"1996":982,"1998":983,"1999":984,"2000":985,"2004":986,"2005":139,"2008":987,"2009":988,"2010":989,"2012":990,"2014":155,"2015":991,"2016":992,"2017":993,"2019":994,"2020":50,"2022":196},{"1990":997,"1995":998,"1996":999,"1998":1000,"1999":1001,"2000":1002,"2004":1003,"2005":193,"2008":1004,"2009":1005,"2010":1006,"2012":1007,"2014":376,"2015":1008,"2016":1009,"2017":1010,"2019":1011,"2020":1012,"2022":196},{"pages":1723,"volume":1725},{"VOID":1724},"131-142",{"VOID":1726},"1","1981-02-01",1981,[953,969,940],{"id":1731,"createTime":1732,"updateTime":1733,"relativeEntities":1734,"slug":1735,"properties":1736,"entityType":1026,"verifyStatus":26,"verifyTime":1733,"verifyNote":1133,"languages":28,"translateLanguages":28,"viewCount":32,"primaryUrl":1745,"fullTextUrl":28,"authors":1746,"publicationType":1045,"publisherRelationship":1807,"citationCount":28,"citationInfo":28,"publishDate":1875,"publishYear":1876,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":1877,"openAccess":28,"references":28,"isForceReanalyzing":1117},"03e07e48-da98-4b60-aa19-a569af3de4a6","2023-12-25T10:18:10.295+00:00","2025-02-08T09:45:41.525+00:00",[],"Partial-least-squares-path-modeling-Time-for-some-serious-second-thoughts",{"abstract":1737,"title":1739,"references":1741,"doi":1743},{"EN":1738},"\u003Cjats:title>Abstract\u003C\u002Fjats:title>\u003Cjats:sec>\u003Cjats:label \u002F>\u003Cjats:p>Partial least squares (PLS) path modeling is increasingly being promoted as a technique of choice for various analysis scenarios, despite the serious shortcomings of the method. The current lack of methodological justification for PLS prompted the editors of this journal to declare that research using this technique is likely to be desk‐rejected (Guide and Ketokivi, 2015). To provide clarification on the inappropriateness of PLS for applied research, we provide a non‐technical review and empirical demonstration of its inherent, intractable problems. We show that although the PLS technique is promoted as a structural equation modeling (SEM) technique, it is simply regression with scale scores and thus has very limited capabilities to handle the wide array of problems for which applied researchers use SEM. To that end, we explain why the use of PLS weights and many rules of thumb that are commonly employed with PLS are unjustifiable, followed by addressing why the touted advantages of the method are simply untenable.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1740},"Partial least squares path modeling: Time for some serious second thoughts",{"VOID":1742},"10.1016\u002Fj.jom.2013.07.015\n10.1287\u002Fisre.2014.0545\n10.1145\u002F2544415.2544417\n10.1016\u002FS0272‐6963(98)00018‐7\n10.1016\u002Fj.leaqua.2010.10.010\n10.2307\u002F258555\n10.1080\u002F15366367.2015.1016349\n10.1002\u002F9781119970583\n10.1016\u002Fj.lrp.2014.02.005\n10.1007\u002F978-0-387-45528-0\n10.1177\u002F1094428106294734\n10.1002\u002F9781118619179\n10.1007\u002FBF02296961\n10.1080\u002F10705510903008253\n10.1037\u002Fmet0000056\n10.1177\u002F004912417600500101\n10.1016\u002Fj.jbusres.2012.08.006\n10.1037\u002Fh0048255\nChin W.W., 1998, Modern Methods for Business Research, 295\n10.1007\u002F978-3-540-32827-8_29\n10.1287\u002Fisre.14.2.189.16018\nChin W.W., 1999, Statistical Strategies for Small Sample Research, 307\n10.2307\u002F41703491\n10.1177\u002F1094428114555994\nChumney F., 2013, Structural Equation Models with Small Samples: a Comparative Study of Four Approaches\n10.1037\u002F0003-066X.45.12.1304\nCohen J., 2003, Applied Multiple Regression\u002Fcorrelation Analysis for the Behavioral Sciences\n10.3102\u002F10769986029003317\n10.1017\u002FCBO9780511802843\n10.2307\u002F23044046\n10.1016\u002F0304-4076(83)90094-5\n10.1007\u002F978-3-540-32827-8_2\n10.1016\u002Fj.lrp.2014.02.004\nT.K.Dijkstra.PLS & CB SEM a Weary and a Fresh Look at Presumed Antagonists (Keynote Address).2015 June Presented at the 2nd International Symposium on PLS Path Modeling Sevilla Spain. Retrieved from:http:\u002F\u002Fwww.researchgate.net\u002Fpublication\u002F277816598_PLS__CB_SEM_a_weary_and_a_fresh_look_at_presumed_antagonists_(keynote_address)\n10.1016\u002Fj.csda.2014.07.008\n10.25300\u002FMISQ\u002F2015\u002F39.2.02\n10.1007\u002Fs11336‐013‐9370‐0\n10.1027\u002F1614‐2241.3.3.100\n10.1177\u002F109442810142004\n10.1177\u002F1094428110378369\nEfron B., 1983, A leisurely look at the bootstrap, the jackknife, and cross‐validation, Am. Statistician, 37, 36\n10.1007\u002F978-1-4899-4541-9\nEnders C.K., 2010, Applied Missing Data Analysis\n10.1007\u002F978-3-540-32827-8_3\nJ.Evermann M.Tate.Testing models or fitting models? Identifying model misspecification in PLSICIS 2010 Proceedings. St. Louis MO.2010 Retrieved from:http:\u002F\u002Faisel.aisnet.org\u002Ficis2010_submissions\u002F21\n10.1016\u002Fj.jbusres.2016.03.050\n10.2307\u002F3151718\nFornell C., 1994, Advanced Methods of Marketing Research, 52\nFox J., 1997, Applied Regression Analysis, Linear Models, and Related Methods\n10.1126\u002Fscience.1255484\n10.2307\u002F23044042\nGefen D., 2005, A practical guide to factorial validity using PLS‐Graph: tutorial and annotated example, Commun. Assoc. Inf. Syst., 16, 91\n10.2307\u002F3172650\n10.1287\u002Fisre.1070.0123\n10.2307\u002F41703490\nD.L.Goodhue W.Lewis R.Thompson.PLS pluses and minuses in path estimation accuracyAMCIS 2015 Proceedings. San Juan Puerto Rico.2015 Retrieved from:http:\u002F\u002Faisel.aisnet.org\u002Famcis2015\u002FISPhil\u002FGeneralPresentations\u002F3\nGreen S., 2010, Can specification searches be useful for hypothesis generation?, J. Mod. Appl. Stat. Methods, 9\n10.1037\u002F\u002F1082‐989X.6.1.67\n10.1037\u002F1082-989X.6.4.430\n10.1016\u002FS0272‐6963(15)00056‐X\nHair J.F., 2014, A Primer on Partial Least Squares Structural Equations Modeling (PLS‐SEM)\n10.2753\u002FMTP1069‐6679190202\n10.1016\u002Fj.lrp.2012.09.011\n10.1007\u002Fs11747‐011‐0261‐6\n10.1007\u002FBF02289468\nHastie T., 2013, The Elements of Statistical Learning: Data Mining, Inference, and Prediction\n10.1177\u002F014662168500900204\n10.1111\u002Fpoms.12377\nJ.Henseler.Common Beliefs and Reality about PLS.2014 Retrieved from:http:\u002F\u002Fmanagementink.wordpress.com\u002F2014\u002F05\u002F23\u002Fcommon‐beliefs‐and‐reality‐about‐pls\u002F\nHenseler J., 2014, ADANCO (Version 1.0) Kleve\n10.1177\u002F1094428114526928\n10.1108\u002FIMDS‐09‐2015‐0382\n10.1007\u002Fs11747-014-0403-8\n10.1108\u002FS1474-7979(2009)0000020014\n10.1007\u002Fs00180‐012‐0317‐1\n10.1145\u002F2544415.2544418\nHuang W., 2013, PLSe: Efficient Estimators and Tests for Partial Least Squares\nHu L., 1999, Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives, Struct. 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Rev., 7, 113\nKoopman J., 2014, More Statistical and Methodological Myths and Urban Legends, 224\n10.1037\u002Fa0036635\n10.1016\u002Fj.jom.2014.09.007\nKrämer N., 2006, Analysis of High‐dimensional Data with Partial Least Squares and Boosting\n10.1016\u002Fj.jbusres.2012.08.004\nLehmann E.L., 2005, Testing Statistical Hypotheses\n10.2307\u002F25148781\n10.1016\u002Fj.ijresmar.2011.03.006\nMacCallum R.C., 2007, Factor Analysis at 100: Historical Developments and Future Directions, 153\nMarcoulides G.A., 2012, Handbook of Structural Equation Modeling, 690\n10.2307\u002F25148727\n10.4324\u002F9780203501207\n10.1016\u002Fj.jom.2007.01.021\n10.1207\u002Fs15327906mbr3102_5\n10.3102\u002F1076998607305835\n10.1177\u002F1094428114529165\n10.1037\u002F0003‐066X.30.10.955\n10.1177\u002F0013164496056001004\n10.1016\u002Fj.jom.2012.03.001\n10.1016\u002Fj.jom.2012.06.002\n10.1016\u002Fj.jom.2012.11.002\n10.1016\u002Fj.ijresmar.2009.08.001\n10.4324\u002F9781315736013\n10.1080\u002F15366367.2015.1016343\n10.1177\u002F1094428109332834\n10.1207\u002Fs15327906mbr3003_4\n10.1016\u002Fj.lrp.2012.09.010\n10.1007\u002Fs13162‐013‐0034‐0\nRingle C.M., 2014, SmartPLS 3\n10.1080\u002F00207540902991682\nRönkkö M., 2014, Methodological Myths in Management Research: Essays on Partial Least Squares and Formative Measurement\n10.1177\u002F1094428114525667\nM.Rönkkö.Introduction to matrixpls.2016 Retrieved from:https:\u002F\u002Fcran.r‐project.org\u002Fweb\u002Fpackages\u002Fmatrixpls\u002Fvignettes\u002Fmatrixpls‐intro.pdf\nM.Rönkkö.matrixpls: Matrix‐based Partial Least Squares Estimation (Version 1.0.0).2016 Retrieved from:https:\u002F\u002Fcran.r‐project.org\u002Fweb\u002Fpackages\u002Fmatrixpls\u002Findex.html\n10.1177\u002F1094428112474693\nM.Rönkkö J.Evermann M.I.Aguirre‐Urreta.Estimating Formative Measurement Models in IS Research: Analysis of the Past and Recommendations for the Future.2016 Unpublished Working Paper. Retrieved from:http:\u002F\u002Furn.fi\u002FURN:NBN:fi:aalto‐201605031907\nM.Rönkkö C.N.McIntosh M.I.Aguirre‐Urreta.Improvements to PLSc: Remaining Problems and Simple Solutions.2016 Unpublished Working Paper. Retrieved from:http:\u002F\u002Furn.fi\u002FURN:NBN:fi:aalto‐201603051463\n10.1016\u002Fj.paid.2015.07.019\nM.Rönkkö J.Ylitalo.Construct validity in partial least squares path modelingICIS 2010 Proceedings. St. Louis MO.2010 Retrieved from:http:\u002F\u002Faisel.aisnet.org\u002Ficis2010_submissions\u002F155\n10.1016\u002Fj.jom.2009.03.001\n10.1016\u002Fj.jom.2014.01.002\n10.1108\u002FS1474‐7979(2011)0000022012\n10.1016\u002Fj.lrp.2014.02.008\nSchroeder R.G., 2001, High Performance Manufacturing: Global Perspectives\n10.1177\u002F1094428115598239\n10.1016\u002Fj.jom.2005.05.001\n10.1214\u002F10‐STS330\n10.2307\u002F23042796\n10.1016\u002Fj.jbusres.2016.03.049\nSingleton R.A.J., 2009, Approaches to Social Research\n10.1007\u002FBF02296196\n10.1177\u002F1059601108329198\n10.2307\u002F1412159\n10.2307\u002F2393788\n10.1007\u002F978-3-540-32827-8_32\n10.1038\u002F141246a0\n10.1177\u002F1094428105285506\n10.1108\u002FS1479-8387(2011)0000006009\n10.1016\u002Fj.jom.2011.10.001\n10.1016\u002F0272‐6963(93)90034‐M\n10.1007\u002F978-3-540-32827-8_1\n10.1007\u002Fs11747‐015‐0455‐4\n10.1016\u002FS0272‐6963(98)00019‐9\nWestland J.C., 2015, Structural Equation Models, 10.1007\u002F978-3-319-16507-3\nWidaman K.F., 2007, Factor Analysis at 100: Historical Developments and Future Directions, 177\nWold H., 1966, Research Papers in Statistics: Festschrift for J. Neyman, 411\nH.Wold.Factors Influencing the Outcome of Economic Sanctions: an Application of Soft Modeling.1980 Presented at the Fourth World Congress of Econometric Society Aix‐en‐Provence France\nH.Wold.Soft modeling: the basic design and some extensions.K.G.Jo¨reskog S.WoldSystems under Indirect Observation: Causality Structure Prediction.1982;1–54(Amsterdam: North‐Holland)\n10.1007\u002FBF02888567\n10.1007\u002F978-94-009-5079-5_11\nWooldridge J.M., 2009, Introductory Econometrics: a Modern Approach\nYung Y.‐F., 1996, Advanced Structural Equation Modeling: Issues and Techniques, 195",{"VOID":1744},"10.1016\u002Fj.jom.2016.05.002","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002FS0272696316300237",[1747,1762,1777,1792],{"id":1748,"sortIndex":32,"researcher":28,"roles":1749,"affiliations":1750,"properties":1759,"displayName":1761,"givenName":28,"familyName":28},"bac34b6a-f728-4427-b13a-5fbf4018d34b",[1032],[1751],{"id":1752,"sortIndex":32,"affiliation":1753,"properties":28},"0a343949-f37e-444d-8ced-036a050f585f",{"id":1752,"createTime":28,"updateTime":28,"relativeEntities":1754,"slug":28,"properties":1755,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1758,"statistic":28},[],{"title":1756},{"VI":1757},"Aalto University School of Science, PO Box 15500, FI-00076, Aalto, Finland",[],{"title":1760},{"VI":1761},"Mikko Rönkkö",{"id":1763,"sortIndex":40,"researcher":28,"roles":1764,"affiliations":1765,"properties":1774,"displayName":1776,"givenName":28,"familyName":28},"bcc77bc8-32ca-4bd5-ab78-0a47b6250dae",[1032],[1766],{"id":1767,"sortIndex":32,"affiliation":1768,"properties":28},"367e6b98-2f4c-4867-bf55-f0de9dc90b39",{"id":1767,"createTime":28,"updateTime":28,"relativeEntities":1769,"slug":28,"properties":1770,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1773,"statistic":28},[],{"title":1771},{"VI":1772},"Public Safety Canada, 340 Laurier Avenue West, Ottawa, Ontario, K1A 0P8, Canada",[],{"title":1775},{"VI":1776},"Cameron N. 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stract\u003C\u002Fjats:title>\u003Cjats:sec>\u003Cjats:label \u002F>\u003Cjats:p>Although competition is generally believed to improve quality, its impact on the Process of Care (PoC)—which measures the timeliness and effectiveness of care—is less clear. Moreover, hospital executives in more competitive hospital markets are faced with several competing priorities. Our study seeks to examine two factors within this context: (1) how competition directly impacts PoC, and (2) in a financially constrained environment, how competition affects investments in resources such as nurses and technology that can potentially improve PoC. We collect longitudinal data from all acute care hospitals in California over a 7‐year period from 2007 to 2013, along with data from several other sources. Analysis using a mixed‐methods approach reveals that both PoC and investments in nurses and technology are lower in more competitive markets. Because future reimbursements under the pay‐for‐performance system will depend on the value of care provided, our results suggest that hospitals should reconsider their short‐term actions that seek to increase market share and instead adopt a long‐term view in which investments are made to fundamentally improve the underlying processes and PoC. The findings presented here thus have major implications for managing hospitals in competitive environments.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1888},"Impact of competition on process of care and resource investments",{"VOID":1890},"10.1111\u002Fpoms.12249\n10.2753\u002FMIS0742-1222290209\n10.7326\u002F0003-4819-122-6-199503150-00003\n10.1056\u002FNEJMp1006602\n10.1037\u002F0022-3514.51.6.1173\n10.1002\u002Fsmj.556\n10.1002\u002Fhec.1311\n10.1377\u002Fhlthaff.25.w337\nBerry Jaeker J.A., 2016, Past the point of speeding up: the negative effects of workload saturation on efficiency and patient severity, Manag. Sci., 63, 1042, 10.1287\u002Fmnsc.2015.2387\n10.1093\u002Frestud\u002Frdu045\n10.1016\u002Fj.jhealeco.2009.06.004\n10.2106\u002FJBJS.I.01477\nBrill J., 2015, Competition in health care markets, Health Aff.\n10.1007\u002FBF02685495\nA.S.Bryk S.W.Raudenbush.Hierarchical Linear Models: Applications and Data Analysis.1992\nBureau of Labor Statistics, 2014, Registered Nurses: Occupational Outlook Handbook\nBureau of Labor Statistics, 2014, Licensed Practical and Licensed Vocational Nurses: Occupational Outlook Handbook\n10.1023\u002FA:1015872805768\n10.1017\u002FCBO9780511811241\n10.1287\u002Fmsom.1110.0374\n10.1097\u002F00006199-200303000-00003\n10.1111\u002Fj.1468-0297.2011.02449.x\n10.2307\u002F2951696\n10.1001\u002Fjama.2013.281675\n10.3386\u002Fw10489\n10.2307\u002F259291\nDavidson R., 1993, Estimation and Inference in Econometrics\n10.5465\u002Famj.2008.30708624\n10.1016\u002Fj.jom.2013.03.001\n10.1111\u002F1475-6773.00124\n10.1016\u002Fj.jom.2013.10.002\n10.2307\u002F2555987\n10.5034\u002Finquiryjrnl_42.1.60\nGatignon H., 1989, Technology diffusion: an empirical test of competitive effects, J. Market., 53, 10.1177\u002F002224298905300104\n10.3386\u002Fw12301\n10.3386\u002Fw17208\n10.3386\u002Fw14619\n10.1111\u002Fj.1475-6773.2003.00185.x\nW.H.Greene.Econometric Analysis.2003\n10.2307\u002F3003297\n10.1016\u002F0167-6296(95)00013-8\n10.1287\u002Fmnsc.1060.0598\nJack E.P., 2004, Volume flexible strategies in health services: a research framework, Prod. Oper. Manag., 13, 230, 10.1111\u002Fj.1937-5956.2004.tb00508.x\nJames J., 2012, Health policy brief: pay‐for‐performance, Health Aff., 11, 2043\nJoint Commission on Accreditation of Healthcare Organizations, 2002, Health Care at the Crossroads: Strategies for Addressing the Evolving Nursing Crisis\n10.1001\u002Fjama.296.1.95\n10.1377\u002Fhlthaff.26.4.1104\n10.1377\u002Fhlthaff.28.3.897\n10.1097\u002FMLR.0b013e3181468ca3\n10.1287\u002Fmnsc.1090.1037\n10.1111\u002Fj.1530-9134.2005.00074.x\n10.3386\u002Fw7266\n10.1016\u002Fj.jom.2015.04.002\n10.1109\u002F17.775278\n10.7326\u002F0003-4819-139-1-200307010-00010\n10.1377\u002Fhlthaff.28.6.w1122\n10.1097\u002F00005110-200407000-00005\nM.S.Lewis K.E.Pflum.Competition and Quality Choice in Hospital Markets Working Paper.2015\n10.1016\u002Fj.jom.2005.06.001\n10.1108\u002F09564230010340715\n10.1037\u002F1082-989X.7.1.83\n10.1377\u002Fhlthaff.25.w316\n10.1001\u002Farchinternmed.2009.259\n10.1016\u002Fj.jhealeco.2006.10.002\n10.1097\u002F00115514-200601000-00008\nMerlino J.I., 2013, Health care's service fanatics, Harv. Bus. Rev., 91, 108\n10.1016\u002Fj.jom.2011.01.002\n10.5034\u002Finquiryjrnl_45.03.263\n10.1056\u002FNEJMsa012247\nNew York Times, 2014, F.T.C. Wary of Mergers by Hospitals\n10.1161\u002FCIRCULATIONAHA.105.505636\nOcasio W., 1997, Towards an attention‐based view of the firm, Strat. Manag. J., 18, 87, 10.1002\u002F(SICI)1097-0266(199707)18:1+\u003C187::AID-SMJ936>3.0.CO;2-K\n10.7326\u002F0003-4819-127-8_Part_2-199710151-00059\n10.1377\u002Fhlthaff.23.4.184\nPorter M.E., 2006, Redefining Health Care: Creating Value‐based Competition on Results\n10.1016\u002FS0047-2727(02)00216-5\n10.1111\u002Fj.1468-0297.2007.02107.x\nRivers P.A., 2004, The financial impacts of the nursing shortage, J. Health Care Finance, 31, 52\n10.2307\u002F1059105\n10.1377\u002Fhlthaff.2011.0220\n10.1016\u002F0167-6296(85)90012-8\n10.1093\u002Fintqhc\u002F13.6.469\n10.1002\u002Fhec.726\nSenot C., 2015, Role of bottom‐up decision processes in improving the quality of health care delivery: a contingency perspective, Prod. Oper. Manag., 25, 458, 10.1111\u002Fpoms.12404\n10.1016\u002Fj.jom.2015.10.001\n10.1016\u002FS0167-6296(02)00124-8\n10.1177\u002F1077558710386115\n10.1016\u002FS0167-6296(00)00066-7\nSpetz J., 1999, Managed Care and Technology Growth\nStaiger D.O., 1994, Instrumental variables regression with weak instruments, Econometrica, 65, 557, 10.2307\u002F2171753\n10.2307\u002F1593788\nThe Economist 2014.http:\u002F\u002Fwww.economist.com\u002Fblogs\u002Fdemocracyinamerica\u002F2014\u002F07\u002Fhealth‐care‐jobs.\nThe New York Times 1996.http:\u002F\u002Fwww.nytimes.com\u002F1996\u002F08\u002F19\u002Fnyregion\u002Fonce‐in‐big‐demand‐nurses‐are‐targets‐for‐hospital‐cuts.html?pagewanted=all.\nThungjaroenkul P., 2007, The impact of nurse staffing on hospital costs and patient length of stay: a systematic review, Nurs. Econ., 25, 255\n10.1287\u002Fmsom.1060.0141\n10.1287\u002Fmsom.1060.0156\n10.1111\u002Fj.1475-6773.2005.00483.x\n10.7326\u002F0003-4819-153-5-201009070-00010\nWerner R.M., 2008, Does hospital performance on process measures directly measure high quality care or is it a marker of unmeasured care?, Health Serv. Res., 43, 1464\n10.1007\u002Fs11151-004-6067-7\nWright J.D., 2016, Effect of regional hospital competition and hospital financial status on the use of robotic‐assisted surgery, J. Surg., 151, 612\n10.1001\u002Fjama.2015.7492",{"VOID":1892},"10.1016\u002Fj.jom.2017.12.002","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002FS0272696317300591",[1895,1913,1931],{"id":1896,"sortIndex":32,"researcher":28,"roles":1897,"affiliations":1898,"properties":1910,"displayName":1912,"givenName":28,"familyName":28},"8626c3e8-7ec4-49ee-87a3-4187987c746d",[1032],[1899],{"id":1900,"sortIndex":32,"affiliation":1901,"properties":1907},"2215407f-9ae2-43e2-88f9-04b8b9629b9d",{"id":1900,"createTime":28,"updateTime":28,"relativeEntities":1902,"slug":28,"properties":1903,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1906,"statistic":28},[],{"title":1904},{"VI":1905},"University of Texas at San Antonio, United States",[],{"title":1908},{"VI":1909},"University of Texas at San Antonio, USA",{"title":1911},{"VI":1912},"Deepa 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\u002F>\u003Cjats:p>Transaction cost economics (TCE) and the resource‐based view (RBV) of the firm have been extremely influential in the study of outsourcing both in theory and practice. This paper argues that neither transaction cost economics nor the resource‐based view alone can fully explain the complexities of outsourcing. A review and critique of these theories as a means of understanding the complexities of outsourcing is presented. A prescriptive framework for outsourcing evaluation is presented, which was developed from integrating TCE and the RBV, and carrying out in‐depth case study research in a number of organizations. The research findings emphasize the utility of integrating TCE and the RBV, and highlight the importance of operations management concepts such as performance management, operations strategy, business improvement and process redesign to the study of outsourcing. However, the findings have shown that these theories should be applied with caution due to contradictory prescriptions in some instances.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":2027},"How the transaction cost and resource‐based theories of the firm inform outsourcing evaluation",{"VOID":2029},"Aron R., 2005, Getting offshoring right, Harvard Business Review, 135\n10.5465\u002FAME.1995.9512032192\n10.1177\u002F014920639101700108\nBensaou M., 1999, Portfolios of buyer–supplier relationships, Sloan Management Review, 39, 35\n10.1287\u002Fmnsc.41.9.1471\n10.1016\u002FS0272-6963(99)00029-7\n10.1016\u002FS0263-2373(98)00040-1\nCasson M., 1998, Information and Organization: A New Perspective on the Theory of the Firm\n10.1177\u002F026839629501000403\n10.1016\u002FS0272-6963(02)00023-2\n10.1002\u002F(SICI)1097-0266(199909)20:9\u003C867::AID-SMJ55>3.0.CO;2-6\n10.1287\u002Forsc.7.5.477\n10.1177\u002F014920639101700109\n10.2307\u002F259056\n10.1287\u002Forsc.7.6.649\n10.2307\u002F258557\n10.1016\u002Fj.jom.2007.02.008\nFine C., 1998, Clockspeed: Winning Industry Control in the Age of Temporary Advantage\n10.1016\u002FS0272-6963(03)00040-8\nGummesson E., 1991, Qualitative Methods in Management\nHamel G., 1994, Competing for the Future\n10.1002\u002Fsmj.4250070605\nHayes R., 2005, Operations, Strategy, and Technology: Pursuing the Competitive Edge\n10.1016\u002Fj.jom.2006.05.003\n10.1002\u002Fsmj.460\n10.1016\u002Fj.jom.2006.12.002\n10.1086\u002F466922\n10.4324\u002F9780203199237\n10.1002\u002Fsmj.4250131009\n10.1016\u002F0305-0483(90)90058-H\n10.1108\u002F01443570210446333\n10.1002\u002Fsmj.247\n10.1287\u002Forsc.7.5.577\n10.2307\u002F249630\n10.1017\u002FCBO9780511543425\n10.1111\u002Fj.1745-493X.2004.tb00252.x\nMiles M., 1994, Qualitative Data Analysis: An Expanded Source Book\n10.1002\u002Fsmj.4250140303\n10.1002\u002F(SICI)1097-0266(199809)19:9\u003C853::AID-SMJ977>3.0.CO;2-B\n10.1016\u002Fj.jom.2005.09.007\nQuinn J.B., 1999, Strategic outsourcing: leveraging knowledge capabilities, Sloan Management Review, 40, 9\n10.2307\u002F258107\n10.2307\u002F1252085\n10.1002\u002Fsmj.4250130702\nShelanski H., 1995, Empirical research in transaction cost economics: a review and assessment, Journal of Law, Economics, and Organization, 11, 335\nStake R., 1995, The Art of Case Research\n10.1016\u002Fj.jom.2007.02.006\n10.1177\u002F1059601198232003\n10.1016\u002FS0272-6963(99)00024-8\n10.1016\u002Fj.jom.2007.02.010\n10.2307\u002F256017\n10.1016\u002FS0272-6963(02)00035-9\nWilliamson O.E., 1985, The Economic Institutions of Capitalism: Firms, Markets and Relational Contracting\nWilliamson O.E., 1981, The modern corporation: origins, evolution, attributes, Journal of Economic Literature, 19, 1537\nWilliamson O.E., 1975, Markets and Hierarchies\nYin R., 1984, Case Study Research: Design and Methods\n10.1016\u002Fj.jom.2007.02.007",{"VOID":2031},"10.1016\u002Fj.jom.2008.03.004","https:\u002F\u002Fwww.sciencedirect.com\u002Fscience\u002Farticle\u002Fpii\u002FS027269630800017X",[2034],{"id":2035,"sortIndex":32,"researcher":28,"roles":2036,"affiliations":2037,"properties":2046,"displayName":2048,"givenName":28,"familyName":28},"8a59d459-7cb4-4dde-b2a4-6df6e5923859",[1032],[2038],{"id":2039,"sortIndex":32,"affiliation":2040,"properties":28},"3f0c5946-ac45-4efd-982f-cf47844cb48f",{"id":2039,"createTime":28,"updateTime":28,"relativeEntities":2041,"slug":28,"properties":2042,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2045,"statistic":28},[],{"title":2043},{"VI":2044},"Faculty of Business and Management, University of Ulster, United Kingdom",[],{"title":2047},{"VI":2048},"Ronan McIvor",{"url":2032,"publisher":2050,"properties":2112},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":2051,"slug":872,"properties":2052,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":45,"subjectFields":2057,"manageAffiliations":2074,"indexDatabases":2085,"url":972,"thumbnailPath":28,"statistic":2107,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":2053,"eissn":2054,"issn":2055,"title":2056},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[2058,2062,2066,2070],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":2059,"label":2060,"description":2061,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},{"id":899,"createTime":28,"updateTime":28,"relativeEntities":2063,"label":2064,"description":2065,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":902},{},{"id":893,"createTime":28,"updateTime":28,"relativeEntities":2067,"label":2068,"description":2069,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":896},{},{"id":905,"createTime":28,"updateTime":28,"relativeEntities":2071,"label":2072,"description":2073,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":908},{},[2075,2080],{"id":912,"createTime":28,"updateTime":28,"relativeEntities":2076,"slug":28,"properties":2077,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2079,"statistic":28},[],{"title":2078},{"EN":916},[],{"id":919,"createTime":28,"updateTime":28,"relativeEntities":2081,"slug":28,"properties":2082,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2084,"statistic":28},[],{"title":2083},{"EN":923},[],[2086,2093,2100],{"id":927,"indexDatabase":2087,"url":933,"indexYears":934,"academicFieldIds":2092,"indexDatabaseRanking":940},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":2088,"label":2089,"description":2090,"key":781,"publicationTags":2091,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[936,937,938,939],{"id":942,"indexDatabase":2094,"url":954,"indexYears":28,"academicFieldIds":2099,"indexDatabaseRanking":28},{"id":944,"createTime":28,"updateTime":28,"relativeEntities":2095,"label":2096,"description":2097,"key":951,"publicationTags":2098,"standard":28},[],{"EN":947,"VI":947},{"EN":949,"VI":950},[953,813],[956],{"id":958,"indexDatabase":2101,"url":954,"indexYears":28,"academicFieldIds":2106,"indexDatabaseRanking":28},{"id":960,"createTime":28,"updateTime":28,"relativeEntities":2102,"label":2103,"description":2104,"key":967,"publicationTags":2105,"standard":28},[],{"EN":963,"VI":963},{"EN":965,"VI":966},[969,813],[971],{"impactFactor":32,"impactFactorByYear":2108,"i10Index":136,"i10IndexLast5Year":45,"totalPublication":977,"totalPublicationByYear":2109,"totalCitation":979,"totalCitationByYear":2110,"totalCitationPerPublication":995,"totalCitationPerPublicationByYear":2111,"hindexLast5Year":122,"hindex":122},{"2012":524,"2013":170,"2014":975,"2015":109,"2016":289,"2017":115,"2018":707,"2019":976,"2020":369,"2021":47,"2022":42,"2023":199},{"1980":45,"1981":205,"1982":323,"1983":323,"1984":205,"1985":130,"1986":146,"1987":205,"1988":48,"1989":205,"1990":357,"1991":47,"1993":49,"1994":48,"1995":136,"1996":126,"1997":357,"1998":129,"1999":122,"2000":127,"2001":135,"2002":130,"2003":146,"2004":51,"2005":122,"2006":135,"2007":139,"2008":134,"2009":129,"2010":199,"2011":132,"2012":199,"2013":128,"2014":51,"2015":140,"2016":140,"2017":49,"2018":199,"2019":123,"2020":123,"2022":40},{"1990":981,"1995":611,"1996":982,"1998":983,"1999":984,"2000":985,"2004":986,"2005":139,"2008":987,"2009":988,"2010":989,"2012":990,"2014":155,"2015":991,"2016":992,"2017":993,"2019":994,"2020":50,"2022":196},{"1990":997,"1995":998,"1996":999,"1998":1000,"1999":1001,"2000":1002,"2004":1003,"2005":193,"2008":1004,"2009":1005,"2010":1006,"2012":1007,"2014":376,"2015":1008,"2016":1009,"2017":1010,"2019":1011,"2020":1012,"2022":196},{"pages":2113,"volume":2115},{"VOID":2114},"45-63",{"VOID":2116},"27","2009-01-01",2009,[953,969,940],{"id":2121,"createTime":2122,"updateTime":2123,"relativeEntities":2124,"slug":2125,"properties":2126,"entityType":1026,"verifyStatus":26,"verifyTime":2123,"verifyNote":1133,"languages":28,"translateLanguages":28,"viewCount":32,"primaryUrl":2135,"fullTextUrl":28,"authors":2136,"publicationType":1045,"publisherRelationship":2195,"citationCount":28,"citationInfo":28,"publishDate":2263,"publishYear":2264,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":2265,"openAccess":28,"references":28,"isForceReanalyzing":1117},"06020a2e-8e9f-4afa-ae56-4692f3fde978","2024-01-27T04:25:07.396+00:00","2025-02-15T12:44:40.782+00:00",[],"Understanding-service-experience-in-non-profit-performing-arts-Implications-for-operations-and-service-management",{"abstract":2127,"title":2129,"references":2131,"doi":2133},{"EN":2128},"\u003Cjats:title>Abstract\u003C\u002Fjats:title>\u003Cjats:sec>\u003Cjats:label \u002F>\u003Cjats:p>Recent research in the non‐profit performing arts has shown that marketing efforts designed to increase revenue from ticket sales are not achieving the results required to sustain the performing arts. This paper applies operations management analytical techniques to the non‐profit performing arts to increase understanding of operational issues and inform service management strategy. The paper takes a two‐study idiographic approach. Implementing a modified version of service transaction analysis (STA), Study One describes a performing arts service from provider and customer perspectives, identifies service gaps and develops an elaborated service description incorporating both perspectives. In Study Two, building on the elaborated service description and extant research, in‐depth interviews are conducted to gather thick descriptions of predictors of satisfaction, value and service quality as they relate to repurchase intention (RI). Technical, functional and critical factors required to improve organizational performance are identified. Implications for operational strategy, service design and service management theory for this context are discussed.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":2130},"Understanding service experience in non‐profit performing arts: Implications for operations and service management",{"VOID":2132},"10.1002\u002Fcb.53\n10.1287\u002Fmksc.12.2.125\n10.1086\u002F209331\nAustralian Bureau of Statistics. 2003.www.abs.com.au16\u002F5\u002F03 (8697.0) 26\u002F092001.\n10.1177\u002F0092070399272005\nBahia K., 2000, Reconciliating literature about client satisfaction and perceived service quality, Journal of Professional Services Marketing, 12, 21\nBateson J.E.G., 1995, Managing Services Marketing Second Edition: Text and Readings\nBerry L., 1983, Emerging Perspectives on Services Marketing, 25\nBerry L., 1990, Five imperatives for improving service quality, Sloan Management Review, 31, 29\nBendixen P., 2000, Skills and roles: concepts of modern arts management, International Journal of Arts Management, 2, 4\n10.1080\u002F10696679.1999.11501855\nBouder‐Pailler D., 1999, A model for measuring the goals of theatre attendance, International Journal of Arts Management, 1, 4\n10.1108\u002F08876040210443382\n10.1108\u002F03090560010764432\nCavenago D., 2002, The shift in cultural management from government agencies to non‐for profit organizations: an Italian case study, International Journal of Arts Management, 4, 16\n10.1016\u002FS0272-6963(01)00094-8\nCooper‐Martin E., 1991, Consumers and motives: some findings on experiential products, Advances in Consumer Research, 18, 372\nCuadrado M., 2000, Grouping performing arts consumers according to attendance goals, International Journal of Arts Management, 2, 54\nCutts C.S., 1995, Managing the performing arts, Business Quarterly, 59, 62\n10.1016\u002F0148-2963(90)90038-F\n10.1108\u002F09564239410068715\n10.1177\u002F109467050142005\n10.2307\u002F1251126\nEisenhardt K., 1989, Building theory from case study research, Academy of Management Review, 14, 592, 10.2307\u002F258557\n10.1080\u002F0954412988622\n10.1177\u002F001088049103100422\n10.2307\u002F1251946\n10.1016\u002F0148-2963(90)90037-E\nGrove S., 1988, Emerging Perspectives on Services Marketing, 45\n10.1016\u002FS0272-6963(97)00026-0\n10.2307\u002F1251707\n10.1177\u002F0276146700202008\n10.1086\u002F208906\n10.1108\u002F03090569910253053\n10.1108\u002F09564239510146672\nM.Hume J.R.McColl‐Kennedy.Episodic extended and continuous service encounters: a theoretical framework.Conference Proceedings ANZMAC ConferenceSydney1999\n10.1207\u002Fs15327663jcp0403_04\nJain K., 1990, Advances in Consumer research vol. 17, 594\n10.1108\u002F09564239510084941\n10.1108\u002F09604529910257876\n10.1080\u002F02642069800000006\n10.1108\u002F08876040010371555\n10.1177\u002F002224378502200104\n10.1002\u002Fmar.10040\n10.1108\u002F09564239710166272\nLovelock C.H., 2001, Services Marketing: An Asia‐Pacific Perspective\nMaio G., 2001, The need for affect: individual differences in the need to approach or avoid emotion, Journal of Personality, 69, 16, 10.1111\u002F1467-6494.694156\nMiles M., 1994, An Expanded Sourcebook: Qualitative Data Analysis\nMinichiello V., 1999, In‐Depth Interviewing: Principles, Techniques, Analysis\n10.1108\u002F08876049810219502\n10.1177\u002F002224299405800302\n10.1177\u002F0092070397254002\n10.1177\u002F00222429990634s105\n10.1108\u002F08876040010347624\n10.1108\u002F09564239710189835\n10.1016\u002F0740-5472(94)90044-2\nPine B., 1999, Welcome to the experience economy, Harvard Business Review, 76, 97\n10.1111\u002Fj.0011-7315.2004.02611.x\n10.1002\u002Fnvsm.173\nScheff J., 1999, Factors influencing subscription and single‐purchases at performing arts organisations, International Journal of Arts Management, 1, 16\n10.1007\u002FBF02726498\n10.1108\u002FEUM0000000004799\nShostack G.L., 1984, Designing services that deliver, Harvard Business Review, 62, 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