[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"_public_publisher_byId_7678571c-0dad-43db-9ba4-7c6acef5f803":3,"_public_publication_all{\"sortAscending\":false,\"sortField\":\"updateTime\",\"page\":0,\"size\":10,\"facet\":true,\"searchKey\":\"publisherId:7678571c-0dad-43db-9ba4-7c6acef5f803,\"}":88},{"code":4,"data":5,"meta":24},"SUCCESS",{"id":6,"createTime":7,"updateTime":8,"relativeEntities":9,"slug":10,"properties":11,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":26,"manageAffiliations":35,"indexDatabases":48,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},"7678571c-0dad-43db-9ba4-7c6acef5f803","2023-05-29T11:57:24.428+00:00","2026-03-27T08:02:45.575+00:00",[],"International-Journal-of-Bank-Marketing",{"country":12,"issn":14,"introduce":16,"eissn":18,"title":20},{"VOID":13},"GB",{"VOID":15},"02652323",{"EN":17},"JBM aims to publish papers that relate to the marketing challenges of financial services providers around the globe. Preference is given to empirically-based research papers that expand on existing theories (or develop new ones) on customer behaviour in financial services settings. In addition, the journal is interested in helping academicians and practitioners in the field to better understand the discipline of financial services marketing, and as a result review papers and thought pieces are invited for submission. The general topic areas covered in IJBM include (but are not limited to): • Advertising of financial services • Behavioural finance • Branding financial services • Corporate social responsibility • Customer Relationship Management (CRM) • Institutional banking and finance • Mobile and online banking • Pricing financial services • Retail banking • Regulations affecting financial services marketing • Segmenting financial services customers.",{"VOID":19},"17585937",{"EN":21},"International Journal of Bank Marketing","PUBLISHER","PENDING",null,0,[27],{"id":28,"createTime":29,"updateTime":30,"relativeEntities":31,"label":32,"description":34,"parentId":24,"standard":24,"scholarHubFieldId":24},"ab0fe9ea-a96a-4630-af03-db5d255e5b3e","2023-05-29T10:24:07.166+00:00","2023-11-21T06:18:05.672+00:00",[],{"EN":33},"Marketing",{},[36],{"id":37,"createTime":38,"updateTime":39,"relativeEntities":40,"slug":41,"properties":42,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":46,"url":24,"parentIds":47,"statistic":24},"099db824-cdf5-4939-b430-5b1032cc69a1","2023-05-29T10:24:05.298+00:00","2025-11-21T10:07:03.047+00:00",[],"Emerald-Group-Publishing-Ltd-",{"title":43},{"EN":44},"Emerald Group Publishing Ltd.","AFFILIATION",3,[],[49,68],{"id":50,"indexDatabase":51,"url":65,"indexYears":24,"academicFieldIds":66,"indexDatabaseRanking":24},"b1551a13-447d-4285-beb1-c02918e973fa",{"id":52,"createTime":53,"updateTime":54,"relativeEntities":55,"label":56,"description":58,"key":61,"publicationTags":62,"standard":24},"a8273be3-1221-4f26-949d-71dc71ff1fc3","2023-05-22T09:59:54.622+00:00","2025-11-21T10:07:52.181+00:00",[],{"EN":57,"VI":57},"ISI-SSCI -  Social Sciences Citation Index",{"VI":59,"EN":60},"Cơ sở dữ liệu SSCI","SSCI database","ssci",[63,64],"SSCI","ISI","https:\u002F\u002Fmjl.clarivate.com\u002Fsearch-results?issn=0265-2323",[67],"8de71efb-357c-4ac7-b3c6-bd97ee439003",{"id":69,"indexDatabase":70,"url":82,"indexYears":83,"academicFieldIds":84,"indexDatabaseRanking":86},"eb832025-bbf4-4954-8885-34f133c0f767",{"id":71,"createTime":72,"updateTime":73,"relativeEntities":74,"label":75,"description":77,"key":79,"publicationTags":80,"standard":24},"3c7051d4-eb7d-4c57-a56b-36fc74c5d1e9","2023-05-22T09:57:18.509+00:00","2025-11-21T10:07:52.274+00:00",[],{"EN":76,"VI":76},"Scopus - Elsevier",{"EN":76,"VI":78},"Cơ sở dữ liệu Scopus thuộc Elsevier","scopus",[81],"SCOPUS","https:\u002F\u002Fwww.scopus.com\u002Fsourceid\u002F145229","1983-2025",[85],"8ba355ce-dc14-43dc-84e6-152315e8f35f","SCOPUS__Q2","https:\u002F\u002Fwww.emeraldgrouppublishing.com\u002Fjournal\u002Fijbm",{"meta":89,"data":91},{"total":90},"208",[92,530,852,971,1093,1661,2098,2573,2843,3039],{"id":93,"createTime":94,"updateTime":95,"relativeEntities":96,"slug":97,"properties":98,"entityType":106,"verifyStatus":107,"verifyTime":95,"verifyNote":108,"syncStatus":23,"languages":109,"translateLanguages":24,"viewCount":25,"primaryUrl":111,"fullTextUrl":24,"authors":112,"publicationType":148,"publisherRelationship":149,"citationCount":24,"citationInfo":24,"publishDate":175,"publishYear":176,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":177,"isForceReanalyzing":529},"97a460ae-3e81-492a-950a-37a3621ca67b","2024-04-11T12:52:33.010+00:00","2025-01-03T23:58:23.224+00:00",[],"Customer-perspectives-on-the-role-and-importance-of-branding-in-Irish-retail-financial-services",{"keywords":99,"abstract":100,"title":102,"doi":104},{},{"EN":101},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>This paper explores the role of financial services brand values and compares the importance of process and outcome factors in terms of their impact on customer perceptions, behaviour and experience.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>Building on exploratory managerial and consumer research, 50 in‐depth interviews were conducted with a quota sample of Irish consumers representing the desired range of demographic and product‐related characteristics, including income and financial experience.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>Contrary to the literature, functional values are deemed by consumers to be significantly more important than emotional values. In addition, process factors, facilitated through positive interactions with staff, play a comparatively more salient role than outcome factors in building positive brand experience.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Research limitations\u002Fimplications\u003C\u002Fjats:title>\u003Cjats:p>Further in‐depth qualitative and\u002For quantitative studies need to be conducted with larger sample sizes to address issues in terms of making inferences and generalisations from the research. As this study was conducted in an Irish context, further comparative research should be conducted with other similar financial markets to investigate any underlying cultural bias.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Practical implications\u003C\u002Fjats:title>\u003Cjats:p>It is recommended that financial services providers design brand appeals and advertising messages that are targeted at consumers' functional financial needs. Furthermore, financial service providers can maximise superior brand experience through a successful integrated strategy of meeting customer functional brand needs in an outcome‐driven approach and exceeding customer expectations within a process‐driven service experience.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>This paper broadens understanding and insight into the complex and evolving area of brand management within retail financial services and has far‐reaching theoretical and practical implications.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":103},"Customer perspectives on the role and importance of branding in Irish retail financial services",{"VOID":105},"10.1108\u002F02652320510577348","PUBLICATION","VERIFIED","Auto Verify",[110],"EN","https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652320510577348\u002Ffull\u002Fhtml",[113,131],{"id":114,"sortIndex":115,"researcher":24,"roles":116,"affiliations":117,"properties":128},"3eb4ac12-1254-4a7e-ba84-54e2a8d3139b",1,[],[118],{"id":24,"sortIndex":25,"affiliation":119,"properties":24},{"id":120,"createTime":121,"updateTime":122,"relativeEntities":123,"slug":124,"properties":125,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"b989e50f-862f-4b32-b020-fb8ef918456f","2023-12-07T07:26:43.016+00:00","2024-09-21T19:07:47.897+00:00",[],"Birmingham-Business-School-University-of-Birmingham-Birmingham-UK",{"title":126},{"VI":127},"Birmingham Business School, University of Birmingham, Birmingham, UK",{"title":129},{"EN":130},"IsabelleSzmigin",{"id":132,"sortIndex":25,"researcher":24,"roles":133,"affiliations":134,"properties":145},"1e13e172-0054-463c-bc84-0b5a75903935",[],[135],{"id":24,"sortIndex":25,"affiliation":136,"properties":24},{"id":137,"createTime":138,"updateTime":139,"relativeEntities":140,"slug":141,"properties":142,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"b3539e4d-5955-4612-afb6-136aa22acafd","2023-12-26T13:19:17.789+00:00","2024-12-24T12:26:34.050+00:00",[],"University-of-Limerick-Limerick-Ireland",{"title":143},{"VI":144},"University of Limerick, Limerick, Ireland",{"title":146},{"EN":147},"DeirdreO'Loughlin","ARTICLE",{"url":24,"publisher":150,"properties":24},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":151,"slug":10,"properties":152,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":158,"manageAffiliations":159,"indexDatabases":160,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":153,"issn":154,"introduce":155,"eissn":156,"title":157},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[161,168],{"id":50,"indexDatabase":162,"url":65,"indexYears":24,"academicFieldIds":167,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":163,"label":164,"description":165,"key":61,"publicationTags":166,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":169,"url":82,"indexYears":83,"academicFieldIds":174,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":170,"label":171,"description":172,"key":79,"publicationTags":173,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],"2005-01-01",2005,[178,182,186,190,194,198,201,205,209,213,217,220,223,227,231,235,238,242,246,249,253,257,261,265,268,272,275,278,282,286,290,293,297,300,304,307,310,313,317,321,324,327,331,334,338,341,345,349,353,357,361,364,367,371,374,378,382,385,389,393,397,401,405,409,412,416,420,423,427,430,434,438,441,444,447,450,454,458,461,464,467,471,475,479,483,486,489,493,496,500,503,506,510,514,517,521,525],{"id":24,"text":179,"url":24,"identifiers":180},"Abratt, R. 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(2001), Qualitative Market Research, Sage Publications, London.",{"doi":252},"10.4135\u002F9781849209625",{"id":24,"text":254,"url":24,"identifiers":255},"Celsi, R., Rose, R. and Leigh, T. (1993), “An exploration of high‐risk leisure consumption through skydiving”, Journal of Consumer Research, Vol. 20 No. 1, pp. 1‐23.",{"doi":256},"10.1086\u002F209330",{"id":24,"text":258,"url":24,"identifiers":259},"Cleaver, C. (1999), “Brands as catalysts”, The Journal of Brand Management, Vol. 6 No. 5, pp. 309‐12.",{"doi":260},"10.1057\u002Fbm.1999.21",{"id":24,"text":262,"url":24,"identifiers":263},"Colgate, M. and Stewart, K. (1998), “The challenge of relationship in services – a New Zealand study”, International Journal of Services Industry Management, Vol. 9 No. 5, pp. 454‐68.",{"doi":264},"10.1108\u002F09564239810238857",{"id":24,"text":266,"url":24,"identifiers":267},"Cresswell, J.W. (1994), Research Design: Qualitative and Quantitative Approaches, Sage Publications, Thousand Oaks, CA.",{},{"id":24,"text":269,"url":24,"identifiers":270},"Dall'Olmo Riley, F. and de Chernatony, L. (2000), “The service brand as relationship builder”, British Journal of Management, Vol. 11 No. 2, pp. 137‐50.",{"doi":271},"10.1111\u002F1467-8551.t01-1-00156",{"id":24,"text":273,"url":24,"identifiers":274},"Davis, S.M. (2000a), Brand Asset Management: Driving Profitability through Your Brands, Jossey‐Bass, San Francisco, CA.",{},{"id":24,"text":276,"url":24,"identifiers":277},"Davis, S. (2000b), “Bank mergers: lessons for the future”, Irish Banking Review, Autumn, pp. 2‐10.",{},{"id":24,"text":279,"url":24,"identifiers":280},"Debling, F. (1998), “Mail myopia: or examining financial services marketing from a brand commitment perspective”, Marketing Intelligence & Planning, Vol. 16 No. 1, pp. 38‐46.",{"doi":281},"10.1108\u002F02634509810199517",{"id":24,"text":283,"url":24,"identifiers":284},"de Chernatony, L. (1999), “Brand management through narrowing the gap between brand identity and brand reputation”, Journal of Marketing Management, Vol. 15 No. 1‐3, pp. 157‐79.",{"doi":285},"10.1362\u002F026725799784870432",{"id":24,"text":287,"url":24,"identifiers":288},"de Chernatony, L. and Dall'Olmo Riley, F. (1999), “Experts' views about defining service brands and the principles of services branding”, Journal of Business Research, Vol. 46 No. 2, pp. 181‐92.",{"doi":289},"10.1016\u002FS0148-2963(98)00021-6",{"id":24,"text":291,"url":24,"identifiers":292},"de Chernatony, L. and McDonald, M. (1998), Creating Powerful Brands: The Strategic Route to Success in Consumer Industrial and Service Markets, 2nd ed., Butterworth‐Heinemann, Oxford.",{},{"id":24,"text":294,"url":24,"identifiers":295},"de Chernatony, L. and McWilliam, G. (1989), “The strategic implications of clarifying how marketers interpret brands”, Journal of Marketing Management, Vol. 5 No. 2, pp. 153‐71.",{"doi":296},"10.1080\u002F0267257X.1989.9964096",{"id":24,"text":298,"url":24,"identifiers":299},"Denzin, N.K. and Lincoln, Y.S. (1994), Handbook of Qualitative Research, Sage Publications, Thousand Oaks, CA.",{},{"id":24,"text":301,"url":24,"identifiers":302},"Devlin, J.F. (1998), “Adding value to service offerings: the case of UK retail financial services”, European Journal of Marketing, Vol. 32 No. 11\u002F12, pp. 1091‐109.",{"doi":303},"10.1108\u002F03090569810243730",{"id":24,"text":305,"url":24,"identifiers":306},"Devlin, J.F. 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(2000), Branding: A Practical Guide to Planning Your Strategy, 2nd ed., Kogan Page, London.",{},{"id":24,"text":448,"url":24,"identifiers":449},"Ries, A. and Ries, L. (2003), “Financial planning has a HR problem”, Journal of Financial Planning, February, pp. 16‐18.",{},{"id":24,"text":451,"url":24,"identifiers":452},"Romanuik, J. (2001), “Brand positioning in financial services: a longitudinal test of find the best brand position”, Journal of Financial Services Marketing, Vol. 6 No. 2, pp. 111‐21.",{"doi":453},"10.1057\u002Fpalgrave.fsm.4770045",{"id":24,"text":455,"url":24,"identifiers":456},"Sheppard, A. (1994), “Adding brand value”, in Stobart, P. (Ed.), Brand Power, Macmillan\u002F Interbrand Group, London, pp. 85‐102.",{"doi":457},"10.1007\u002F978-1-349-12840-2_6",{"id":24,"text":459,"url":24,"identifiers":460},"Silverman, D. (2000), Doing Qualitative Research: A Practical Handbook, Sage Publications, London.",{},{"id":24,"text":462,"url":24,"identifiers":463},"Socio‐Economic Review (2003), “Achieving inclusion, policies to ensure economic development, social equity and sustainability”, CORI Justice Commission, March, available at: http:\u002F\u002Feconserv2.bess.tcd.ie\u002Fmalawles\u002FCORI_ase_review03.pdf.",{},{"id":24,"text":465,"url":24,"identifiers":466},"Streiter, J., Gupta, A., Raj, S.P. and Wilemon, D. (1999), “Product management and the marketing of financial services”, International Journal of Bank Marketing, Vol. 17 No. 7, pp. 342‐54.",{},{"id":24,"text":468,"url":24,"identifiers":469},"Tsoukas, H. (1989), “The validity of ideographic research explanations”, Academy of Management Review, Vol. 2 No. 4, pp. 551‐61.",{"doi":470},"10.5465\u002Famr.1989.4308386",{"id":24,"text":472,"url":24,"identifiers":473},"Van Riel, A., Lemmick, J. and Ouwersloot, H. (2001), “Consumer evaluations of service brand extensions”, Journal of Service Research, Vol. 3 No. 3, pp. 220‐31.",{"doi":474},"10.1177\u002F109467050133003",{"id":24,"text":476,"url":24,"identifiers":477},"Weigelt, K. and Camerer, C. (1988), “Reputation and corporate strategy: a review of recent theory and applications”, Strategic Management Journal, Vol. 9 No. 5, pp. 443‐54.",{"doi":478},"10.1002\u002Fsmj.4250090505",{"id":24,"text":480,"url":24,"identifiers":481},"Wilkinson, A. and Balmer, J.M. (1996), “Corporate and generic identities: lessons from the Cooperative Bank”, International Journal of Bank Marketing, Vol. 14 No. 4, pp. 22‐35.",{"doi":482},"10.1108\u002F02652329610119292",{"id":24,"text":484,"url":24,"identifiers":485},"Winters, L.C. (1986), “The effect of brand advertising on company image: implications for corporate advertising”, Journal of Advertising Research, Vol. 26 No. 2, pp. 54‐9.",{},{"id":24,"text":487,"url":24,"identifiers":488},"Yin, R.K. 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(1990), Delivering Service Quality: Balancing Consumer Perceptions and Expectations, Free Press, New York, NY.",{},{"id":24,"text":504,"url":24,"identifiers":505},"de Chernatony, L. (2001), From Brand Vision to Brand Evaluation, Butterworth‐Heinemann, Oxford.",{},{"id":24,"text":507,"url":24,"identifiers":508},"de Chernatony, L. and Dall'Olmo Riley, F. (1998), “Defining a ‘brand’: beyond the literature with experts' interpretations”, Journal of Marketing Management, Vol. 14 No. 4\u002F5, pp. 417‐43.",{"doi":509},"10.1362\u002F026725798784867798",{"id":24,"text":511,"url":24,"identifiers":512},"de Chernatony, L., Harris, F. and Dall'Olmo, Riley, F. (2000), “Added value: its nature, roles and sustainability”, European Journal of Marketing, Vol. 34 No. 1\u002F2, pp. 39‐56.",{"doi":513},"10.1108\u002F03090560010306197",{"id":24,"text":515,"url":24,"identifiers":516},"de Chernatony, L., Segal‐Horn, S. and Khan, S. (2001), “Service brand building through understanding the differences between services brands and product brands”, Proceedings of the Academy of Marketing Conference, Cardiff, 2‐5 July.",{},{"id":24,"text":518,"url":24,"identifiers":519},"King, S. (1991), “Brand building in the 1990s”, Journal of Consumer Marketing, Vol. 8 No. 4, pp. 43‐52.",{"doi":520},"10.1108\u002F07363769110035144",{"id":24,"text":522,"url":24,"identifiers":523},"Thompson, K., de Chernatony, L., Arganbright, L. and Khan, S. (1999), “The buy‐in benchmark: how staff understanding and commitment impact brand and business performance”, Journal of Marketing Management, Vol. 15 No. 8, pp. 819‐35.",{"doi":524},"10.1362\u002F026725799784772684",{"id":24,"text":526,"url":24,"identifiers":527},"Wright, A. (2002), “Technology as an enabler of the global branding of retail financial services”, Journal of International Marketing, Vol. 10 No. 2, pp. 83‐98.",{"doi":528},"10.1509\u002Fjimk.10.2.83.19535",false,{"id":531,"createTime":532,"updateTime":532,"relativeEntities":533,"slug":534,"properties":535,"entityType":106,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":543,"translateLanguages":24,"viewCount":25,"primaryUrl":544,"fullTextUrl":24,"authors":545,"publicationType":148,"publisherRelationship":608,"citationCount":24,"citationInfo":24,"publishDate":634,"publishYear":635,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":636,"isForceReanalyzing":529},"573f31a8-a95d-46c2-b9b7-5fd47ff7d340","2024-04-14T23:40:46.138+00:00",[],"A-logit-analysis-of-electronic-banking-in-New-Zealand",{"keywords":536,"abstract":537,"title":539,"doi":541},{},{"EN":538},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>In this paper the competitive landscape of financial institutions is shifting and internet banking is no longer a competitive advantage but a competitive necessity for banks. However, a limited number of empirical studies have been published in the marketing literature about electronic banking. This paper seeks to examine consumers' choices between electronic banking and non‐electronic banking in New Zealand.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>The paper shows that the data for this analysis were obtained through a mail survey sent to 1,960 households in New Zealand. The decision to use electronic banking is hypothesised to be a function of service quality dimensions, perceived risk factors, user input factors, price factors, service product characteristics, individual factors and demographic variables such as age, gender, marital status, income, etc. Logistic regression is used to analyse the data. The discrete dependent variable measures whether an individual is an electronic banking or non‐electronic banking user.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>The findings in the paper show that the output from the logistic regression indicates that the service quality, perceived risk factors, user input factors, employment, and education are the dominant variables that influence consumers' choice of electronic banking and non‐electronic banking channels.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Practical implications\u003C\u002Fjats:title>\u003Cjats:p>This paper provides an improved understanding of consumers' choice between electronic and non‐electronic banking. This paper also identifies new relationships, and provides findings that further support, confirm, or contradict previous studies. In addition, it provides insights into the links between electronic banking and consumer decision making, to help provide strategies, recommendations and guidelines for the banking industry.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>The paper shows how banks are developing, and utilizing new alternative distribution channels to reach their customers.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":540},"A logit analysis of electronic banking in New 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Thailand",{"title":561},{"EN":562},"VisitLimsombunchai",{"id":564,"sortIndex":46,"researcher":24,"roles":565,"affiliations":566,"properties":576},"e4723a01-98d5-4972-9ea7-e440a6d6a178",[],[567],{"id":24,"sortIndex":25,"affiliation":568,"properties":24},{"id":569,"createTime":570,"updateTime":570,"relativeEntities":571,"slug":572,"properties":573,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"26446831-b096-4bff-ba0b-3a91486454d2","2024-04-14T23:40:46.191+00:00",[],"New-Zealand-College-of-Business-Christchurch-New-Zealand",{"title":574},{"EN":575},"New Zealand College of Business, Christchurch, New Zealand",{"title":577},{"EN":578},"AmyWeng",{"id":580,"sortIndex":25,"researcher":24,"roles":581,"affiliations":582,"properties":593},"6a816517-7e1d-4fe7-8df1-700bcbc3696a",[],[583],{"id":24,"sortIndex":25,"affiliation":584,"properties":24},{"id":585,"createTime":586,"updateTime":587,"relativeEntities":588,"slug":589,"properties":590,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"99a0e9cb-a9f6-416a-b9e8-1b13a4eb39a3","2024-01-10T05:02:10.504+00:00","2024-11-25T08:12:55.580+00:00",[],"Lincoln-University-Canterbury-New-Zealand",{"title":591},{"VI":592},"Lincoln University, Canterbury, New 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(1996), “Determinants of customer satisfaction in retail banking”, International Journal of Bank Marketing, Vol. 14 No. 7, pp. 12‐20.",{"doi":745},"10.1108\u002F02652329610151340",{"id":24,"text":747,"url":24,"identifiers":748},"Li, F. (2002), “Internet banking: from new distribution channel to new business models”, International Journal of Business Performance Management, Vol. 4 Nos 2‐4, pp. 136‐60.",{"doi":749},"10.1504\u002FIJBPM.2002.000112",{"id":24,"text":751,"url":24,"identifiers":752},"Liao, Z. and Cheung, M.T. (2002), “Internet‐based e‐banking and consumer attitudes: an empirical study”, Information and Management, Vol. 39, pp. 283‐95.",{"doi":753},"10.1016\u002FS0378-7206(01)00097-0",{"id":24,"text":755,"url":24,"identifiers":756},"Llosa, S., Chandon, J. and Orsingher, C. (1998), “An empirical study of SERVQUAL's dimensionality”, The Service Industries Journal, Vol. 18 No. 2, pp. 16‐44.",{"doi":757},"10.1080\u002F02642069800000017",{"id":24,"text":759,"url":24,"identifiers":760},"Lockett, A. and Littler, D. (1997), “The adoption of direct banking services”, Journal of Marketing Management, Vol. 13, pp. 791‐811.",{"doi":761},"10.1080\u002F0267257X.1997.9964512",{"id":24,"text":763,"url":24,"identifiers":764},"Loundon, D.L. and Bitta, A.J.D. (1993), Consumer Behavior: Concepts and Applications, 4th ed., McGraw‐Hill Irwin, New York, NY.",{},{"id":24,"text":766,"url":24,"identifiers":767},"Maddala, G.S. (1993), The Econometrics of Panel Data, Elgar, Brookfield, VT.",{},{"id":24,"text":769,"url":24,"identifiers":770},"Mantel, B. (2000), “Why do consumers pay bills electronically? An empirical analysis”, Economic Perspectives, Vol. 24 No. 4, pp. 32‐45.",{"doi":771},"10.2139\u002Fssrn.248409",{"id":24,"text":773,"url":24,"identifiers":774},"Mitchell, V.W. (1998), “A role of consumer risk perceptions in grocery retailing”, British Food Journal, Vol. 100 No. 4, p. 171.",{"doi":775},"10.1108\u002F00070709810207856",{"id":24,"text":777,"url":24,"identifiers":778},"Mols, N.P. (1998), “The internet and bank's strategic distribution channel decisions”, Internet Research, Vol. 8 No. 4, pp. 331‐7.",{"doi":779},"10.1108\u002F10662249810231087",{"id":24,"text":781,"url":24,"identifiers":782},"Mols, N.P. (1999), “The internet and the banks' strategic distribution channel decisions”, International Journal of Bank Marketing, Vol. 17 No. 6, pp. 295‐300.",{},{"id":24,"text":784,"url":24,"identifiers":785},"Ng, T. and Palmer, E. (1999), “Customer satisfaction attributes for technology‐interface services”, MSIS Department, School of Business and Economics, University of Auckland, Auckland, unpublished paper.",{},{"id":24,"text":787,"url":24,"identifiers":788},"Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Vol. 49 No. 4, pp. 41‐50.",{"doi":433},{"id":24,"text":790,"url":24,"identifiers":791},"Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: a multiple‐item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, pp. 12‐41.",{},{"id":24,"text":793,"url":24,"identifiers":794},"Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1991), “Refinement and reassessment of the SERVQUAL scale”, Journal of Retailing, Vol. 67 No. 4, pp. 420‐50.",{},{"id":24,"text":796,"url":24,"identifiers":797},"Parker, S. (1999), “Virtually seamless style of banking leadership”, The New Zealand Herald, available at: www.nzherald.co.nz\u002Fbusiness\u002Fbusinessstorydisplay.cfm?storyID=2623&thesection=business&thesubsection=&thesecondsubsection (accessed August 10 2003).",{},{"id":24,"text":799,"url":24,"identifiers":800},"Polatoglu, V.N. and Ekin, S. (2001), “An empirical investigation of the Turkish consumers' acceptance of internet banking services”, International Journal of Bank Marketing, Vol. 19 No. 4, pp. 156‐65.",{"doi":801},"10.1108\u002F02652320110392527",{"id":24,"text":803,"url":24,"identifiers":804},"Pyun, C.S., Scruggs, L. and Nam, K. (2002), “Internet banking in the US, Japan and Europe”, Multinational Business Review, Vol. 10 No. 2, pp. 73‐81.",{},{"id":24,"text":806,"url":24,"identifiers":807},"Rose, P.S. and Hudgins, S.C. (2005), Bank Management and Financial Services, McGraw‐Hill Irwin, New York, NY.",{},{"id":24,"text":809,"url":24,"identifiers":810},"Sarin, S., Sego, T. and Chanvarasuth, N. (2003), “Strategic use of bundling for reducing consumers' perceived risk associated with the purchase of new high‐tech products”, Journal of Marketing Theory and Practice, Vol. 11 No. 3, pp. 71‐83.",{"doi":811},"10.1080\u002F10696679.2003.11658502",{"id":24,"text":813,"url":24,"identifiers":814},"Sathye, M. (1999), “Adoption of internet banking by Australian consumers: an empirical investigation”, International Journal of Bank Marketing, Vol. 17 No. 7, pp. 324‐34.",{"doi":815},"10.1108\u002F02652329910305689",{"id":24,"text":817,"url":24,"identifiers":818},"Sellar, C., Chavas, J.P. and Stoll, J.R. (1982), Specification of the Logit Model: The Case of Valuation of Nonmarket Goods, Natural Resources Workgroup, Department of Agricultural Economics, Texas A&M University, College Station, TX, Natural Resources Working Paper Series, TA‐18178.",{},{"id":24,"text":820,"url":24,"identifiers":821},"Stavins, J. (2001), “Effect of consumer characteristics on the use of payment instruments”, New England Economic Review, No. 3, pp. 19‐31.",{},{"id":24,"text":823,"url":24,"identifiers":824},"Sureshchandar, G.S., Rajendran, C. and Kamalanabhan, T.J. (2001), “Customer perceptions of service quality: a critique”, Total Quality Management, Vol. 12 No. 1, pp. 111‐25.",{"doi":825},"10.1080\u002F09544120020010138",{"id":24,"text":827,"url":24,"identifiers":828},"Taylor, K. (2002), “Bank customers logging on”, The New Zealand Herald, available at: www.nzherald.co.nz\u002Fstorydisplay.cfm?thesection=technology&thesubsection=&storyID=1291883 (accessed August 10, 2003).",{},{"id":24,"text":830,"url":24,"identifiers":831},"Thornton, J. and White, L. (2001), “Customer orientations and usage of financial distribution channels”, The Journal of Service Marketing, Vol. 15 No. 3, pp. 168‐85.",{"doi":832},"10.1108\u002F08876040110392461",{"id":24,"text":834,"url":24,"identifiers":835},"Wallis Report (1997), The Financial System Inquiry Final Report, Chairman: Wallis, S., AGPS, Canberra.",{},{"id":24,"text":837,"url":24,"identifiers":838},"Zeithaml, V.A. (1981), “How consumer evaluation processes differ between goods and services”, in Donnelly, J.H. and George, W.R. (Eds), Marketing of Service, Proceedings Series of the American Marketing Association.",{},{"id":24,"text":840,"url":24,"identifiers":841},"Zeithaml, V.A. and Bitner, M.J. (2003), Services Marketing: Integrating Customer Focus across the Firm, 3rd ed., McGraw‐Hill Irwin, Boston, MA.",{},{"id":24,"text":843,"url":24,"identifiers":844},"Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1990), Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press, New York, NY.",{},{"id":24,"text":846,"url":24,"identifiers":847},"Zhu, F.X., Wymer, W. Jr and Chen, I. (2002), “IT‐based services and service quality in consumer banking”, International Journal of Service Industry Management, Vol. 13 No. 1, pp. 69‐90.",{"doi":848},"10.1108\u002F09564230210421164",{"id":24,"text":850,"url":24,"identifiers":851},"Lovelock, C.H., Vandermerwe, S. and Lewis, B. (1999), Services Marketing: A European Perspective, new ed., Prentice‐Hall, London.",{},{"id":853,"createTime":854,"updateTime":854,"relativeEntities":855,"slug":856,"properties":857,"entityType":106,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":865,"translateLanguages":24,"viewCount":25,"primaryUrl":866,"fullTextUrl":24,"authors":867,"publicationType":148,"publisherRelationship":885,"citationCount":24,"citationInfo":24,"publishDate":911,"publishYear":912,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":913,"isForceReanalyzing":529},"6e957e93-da9a-426e-b7df-e19b1eadb5f4","2024-04-13T23:31:44.163+00:00",[],"Strategic-Marketing-Implications-of-the-Changing-Environment-of-Australian-Banking",{"keywords":858,"abstract":859,"title":861,"doi":863},{},{"EN":860},"\u003Cjats:p>The results of a Delphi poll of Australian banking and finance industry experts, show that the banking industry is entering a period of greatly intensified competition, significantly reduced government regulation and the entry of foreign banks and rapid technological change. These changes represent a fundamental change in the operating environment. For some of the present financial institutions, such a future threatens their very existence. For all institutions, however, there is a manifest need to formulate adaptive strategies. In this article, the author explores some appropriate marketing strategies and the consequences of these strategies on the competitive environment.\u003C\u002Fjats:p>",{"EN":862},"Strategic Marketing Implications of the Changing Environment of Australian Banking",{"VOID":864},"10.1108\u002Feb010839",[110],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002Feb010839\u002Ffull\u002Fhtml",[868],{"id":869,"sortIndex":25,"researcher":24,"roles":870,"affiliations":871,"properties":882},"991c315a-6c36-48bc-ba5d-1364fae7b87a",[],[872],{"id":24,"sortIndex":25,"affiliation":873,"properties":24},{"id":874,"createTime":875,"updateTime":876,"relativeEntities":877,"slug":878,"properties":879,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"46899365-3da2-4fdc-96f5-606c48e34fb2","2024-04-17T17:03:50.633+00:00","2025-02-08T02:38:16.764+00:00",[],"The-University-of-Western-Australia",{"title":880},{"EN":881},"The University of Western Australia",{"title":883},{"EN":884},"Gregory R.Elliott",{"url":24,"publisher":886,"properties":24},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":887,"slug":10,"properties":888,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":894,"manageAffiliations":895,"indexDatabases":896,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":889,"issn":890,"introduce":891,"eissn":892,"title":893},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[897,904],{"id":50,"indexDatabase":898,"url":65,"indexYears":24,"academicFieldIds":903,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":899,"label":900,"description":901,"key":61,"publicationTags":902,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":905,"url":82,"indexYears":83,"academicFieldIds":910,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":906,"label":907,"description":908,"key":79,"publicationTags":909,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],"1988-05-01",1988,[914,917,920,923,926,929,932,935,938,941,944,947,950,953,956,959,962,965,968],{"id":24,"text":915,"url":24,"identifiers":916},"Ackoff R. L., 1972, On Purposeful Systems",{},{"id":24,"text":918,"url":24,"identifiers":919},"Alderson W., 1957, Irwin",{},{"id":24,"text":921,"url":24,"identifiers":922},"Arthur Andersen Co., 1983, New Dimensions in Banking: Managing the Strategic Position",{},{"id":24,"text":924,"url":24,"identifiers":925},"10.1108\u002Feb010792",{"doi":924},{"id":24,"text":927,"url":24,"identifiers":928},"10.1007\u002F978-1-4684-8488-5",{"doi":927},{"id":24,"text":930,"url":24,"identifiers":931},"Emery F.E., 1975, Futures We're In",{},{"id":24,"text":933,"url":24,"identifiers":934},"10.1177\u002F001872676501800103",{"doi":933},{"id":24,"text":936,"url":24,"identifiers":937},"Emery M., 1982, Searching: For New Directions in New Waysfor New Times",{},{"id":24,"text":939,"url":24,"identifiers":940},"Glaser, S. (1976), Towards an Environmental Theory ofAdvertising Effectiveness\", Unpublished PhD Thesis,The University of New South Wales.",{},{"id":24,"text":942,"url":24,"identifiers":943},"Kotler P., 1981, The Journal ofBusiness Strategy, 1, 30",{},{"id":24,"text":945,"url":24,"identifiers":946},"Luck, D. J. and Ferrell, 0. C. (1985), Marketing Strategy and Plans (2nd edition),Prentice Hall, Englewood Cliffs, New Jersey, pp.233-236.",{},{"id":24,"text":948,"url":24,"identifiers":949},"Marketing World, July\u002FAugust, 24",{},{"id":24,"text":951,"url":24,"identifiers":952},"Neidell L. A., 1983, Strategic Marketing Management: An Integrated Approach",{},{"id":24,"text":954,"url":24,"identifiers":955},"Peters T. J., 1982, Search of Excellence",{},{"id":24,"text":957,"url":24,"identifiers":958},"10.1108\u002Feb025476",{"doi":957},{"id":24,"text":960,"url":24,"identifiers":961},"Selznick P., 1957, Leadership in Administration, Harper and Row",{},{"id":24,"text":963,"url":24,"identifiers":964},"Sommerhoff G., 1969, Systems Thinking, 147",{},{"id":24,"text":966,"url":24,"identifiers":967},"Timmins P., 1983, Australian Credit Unions Magazine, 4, 14",{},{"id":24,"text":969,"url":24,"identifiers":970},"10.1016\u002F0016-3287(80)90054-3",{"doi":969},{"id":972,"createTime":973,"updateTime":973,"relativeEntities":974,"slug":975,"properties":976,"entityType":106,"verifyStatus":107,"verifyTime":984,"verifyNote":108,"syncStatus":23,"languages":985,"translateLanguages":24,"viewCount":25,"primaryUrl":986,"fullTextUrl":24,"authors":987,"publicationType":148,"publisherRelationship":1005,"citationCount":24,"citationInfo":24,"publishDate":1038,"publishYear":1039,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":1040,"isForceReanalyzing":529},"18084e88-6b3b-47c4-9b5c-a7b0de694ffb","2024-07-24T23:31:25.125+00:00",[],"Predicting-automated-teller-machine-usage-the-relative-importance-of-perceptual-and-demographic-factors",{"keywords":977,"abstract":978,"title":980,"doi":982},{},{"EN":979},"\u003Cjats:p>In this study of usage of a retail banking service innovation,\nusers and non‐users of automated teller machines (ATMs) are profiled in\nterms of demographic and perceptual variables. The main purpose of the\nstudy was to discriminate users from non‐users, using the demographic\nvariables of respondents and their perceptions of ATM attributes in\norder to assess the relative importance of these predictor variables.\nThe study which is based on a survey of 430 retail banking consumers,\nfound that perceptual variables were far more successful as predictors\nof ATM service usage than respondent demographic variables.\u003C\u002Fjats:p>",{"EN":981},"Predicting automated teller machine usage: the relative\nimportance of perceptual and demographic factors",{"VOID":983},"10.1108\u002F02652329510082924","2024-07-24T23:31:25.124+00:00",[110],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652329510082924\u002Ffull\u002Fhtml",[988],{"id":989,"sortIndex":25,"researcher":24,"roles":990,"affiliations":991,"properties":1002},"9fcb9d32-8c84-4457-8fff-c4851969bed6",[],[992],{"id":993,"sortIndex":25,"affiliation":994,"properties":24},"0f28eb74-7a90-4314-adb8-b6a4e86fdeec",{"id":995,"createTime":996,"updateTime":996,"relativeEntities":997,"slug":998,"properties":999,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"fd1f58ee-3394-4875-9bc2-e246c61cb9bb","2024-07-24T23:31:25.135+00:00",[],"Lecturer-in-Marketing-in-the-Department-of-Management-University-of-Newcastle-New-South-Wales-Australia-",{"title":1000},{"EN":1001},"Lecturer in Marketing, in the Department of Management, University of Newcastle, New South Wales, Australia.",{"title":1003},{"EN":1004},"RobertRugimbana",{"url":24,"publisher":1006,"properties":1031},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":1007,"slug":10,"properties":1008,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":1014,"manageAffiliations":1015,"indexDatabases":1016,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":1009,"issn":1010,"introduce":1011,"eissn":1012,"title":1013},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[1017,1024],{"id":50,"indexDatabase":1018,"url":65,"indexYears":24,"academicFieldIds":1023,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":1019,"label":1020,"description":1021,"key":61,"publicationTags":1022,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":1025,"url":82,"indexYears":83,"academicFieldIds":1030,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":1026,"label":1027,"description":1028,"key":79,"publicationTags":1029,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],{"volume":1032,"pages":1034,"issue":1036},{"VOID":1033},"13",{"VOID":1035},"26-32",{"VOID":1037},"4","1995-06-01",1995,[1041,1044,1047,1050,1053,1056,1060,1063,1067,1071,1074,1077,1080,1084,1087,1090],{"id":24,"text":1042,"url":24,"identifiers":1043},"Gujarat, D. (1992), Essentials of\nEconometrics, McGraw Hill, New York, NY, pp.\n422‐30.",{},{"id":24,"text":1045,"url":24,"identifiers":1046},"Hood, J.M. (1979), “Demographics of ATMs”, Banker′s Magazine, November‐December, pp. 68‐71.",{},{"id":24,"text":1048,"url":24,"identifiers":1049},"Miller, A.J. (1990), Subset\nselection in Regression Monographs on statistics and Applied Probability\n40, Chapman & Hall, London.",{},{"id":24,"text":1051,"url":24,"identifiers":1052},"Murdock, G.W. and Franz, L. (1983), “Habit and perceived risk as factors in the\nresistance to use of ATMs”, Journal of Retail Banking, Vol. V No. 2, pp. 20‐9.",{},{"id":24,"text":1054,"url":24,"identifiers":1055},"Murphy, N.B. (1983), “Determinants of ATM activity: the impact of card base, location, time in\nplace and system”, Journal of Bank Research,\nAutumn, pp. 231‐3.",{},{"id":24,"text":1057,"url":24,"identifiers":1058},"Ostlund, L.E. (1974), “Perceived innovation attributes as predictors of innovativeness\n”, Journal of Consumer Research, Vol. 1 No.\n2, pp. 23‐9.",{"doi":1059},"10.1086\u002F208587",{"id":24,"text":1061,"url":24,"identifiers":1062},"Rogers, E.M. (1961), Diffusion of\nInnovations, The Free Press, New York, NY.",{},{"id":24,"text":1064,"url":24,"identifiers":1065},"Rogers, E.M. (1976), “New\nproduct adoption and diffusion”, Journal of Consumer\nResearch, Vol. 2 No. 4, pp. 290‐301.",{"doi":1066},"10.1086\u002F208642",{"id":24,"text":1068,"url":24,"identifiers":1069},"Rugimbana, R.O. and Iversen, P. (1994), “Perceived attributes of innovations”,\nInternational Journal of Bank Marketing, Vol. 12No. 2, pp. 30‐5.",{"doi":1070},"10.1108\u002F02652329410052955",{"id":24,"text":1072,"url":24,"identifiers":1073},"Stevens, R.E., Carter, P.S., Martin, R.T., and Cogshell, D. (1986), “\nA comparative analysis of users and non‐users of automatic teller\nmachines”, Journal of Retail Banking, Vol. 8 Nos. 1 and 2, pp. 71‐8.",{},{"id":24,"text":1075,"url":24,"identifiers":1076},"Stevens, R.E., Carter, P.S., Martin, R.T. and Cogshell, D. (1987), “\nATM non‐adopters: how valuable are they?”, Banker′s Magazine, September‐October, pp. 51‐3.",{},{"id":24,"text":1078,"url":24,"identifiers":1079},"Stevens, R.E., Carter, P.S., Martin, R.T. and Cogshell, D. (1989), “\nNon‐adopters of automatic teller machines”, Akron\nBusiness and Economic Review, Vol. 20 No. 3\n, pp. 55‐63.",{},{"id":24,"text":1081,"url":24,"identifiers":1082},"Taylor, J.W. (1977), “A\nstriking characteristic of innovators”, Journal of\nMarketing Research, Vol. 14, February, pp.\n104‐7.",{"doi":1083},"10.1177\u002F002224377701400112",{"id":24,"text":1085,"url":24,"identifiers":1086},"Venkatraman, M.P. (1991), “The impact of innovativeness and innovation type on adoption\n”, Journal of Retailing, Vol. 67No 1, pp. 51‐67.",{},{"id":24,"text":1088,"url":24,"identifiers":1089},"Zeithaml, V.A. (1981), “How\nconsumer evaluation processes differ between goods and services\n”, in Donnelly, J.H. and George, W.R.\n(Eds.), Marketing of Services, American Marketing\nAssociation, Chicago, IL, pp. 186‐90",{},{"id":24,"text":1091,"url":24,"identifiers":1092},"Zeithaml, V.A. and Gilly, M.C. (1987), “Characteristics affecting the acceptance of\nretailing technologies: a comparison of elderly and non‐elderly\nconsumers”, Journal of Retailing, Vol. 63 No. 1, pp. 49‐68.",{},{"id":1094,"createTime":1095,"updateTime":1096,"relativeEntities":1097,"slug":1098,"properties":1099,"entityType":106,"verifyStatus":107,"verifyTime":1095,"verifyNote":108,"syncStatus":23,"languages":1114,"translateLanguages":1115,"viewCount":25,"primaryUrl":1117,"fullTextUrl":24,"authors":1118,"publicationType":148,"publisherRelationship":1183,"citationCount":1215,"citationInfo":1216,"publishDate":1223,"publishYear":1224,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":1225,"isForceReanalyzing":529},"b4e2638a-bb8e-4b93-adcd-2d65e58a956b","2024-10-10T11:50:28.725+00:00","2025-02-17T23:24:34.308+00:00",[],"The-mediating-role-of-hedonic-motivation-on-the-relationship-between-adoption-of-e-banking-and-its-determinants",{"mag":1100,"keywords":1102,"openalex":1104,"abstract":1106,"title":1109,"doi":1112},{"VOID":1101},"2604543533",{"VI":1103},"",{"VOID":1105},"W2604543533",{"EN":1107,"VI":1108},"\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Purpose\u003C\u002Fjats:title>\n\u003Cjats:p>The purpose of this paper is to examine the combined roles that perceived usefulness (PU), perceived ease of use, perceived security and hedonic motivation play on the adoption of e-banking. It also aims to determine the ability of hedonic motivation to transfer the effect of other determinants of e-banking adoption.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\n\u003Cjats:p>In order to empirically test the conceptual model of this study, data were collected from the users of e-banking in Nigeria. A total of 266 questionnaires were analyzed using partial least square structural equation modeling.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Findings\u003C\u002Fjats:title>\n\u003Cjats:p>The empirical results revealed a significant and positive relationship between PU, perceived security and e-banking adoption. The same result was found to be applicable to the relationship between PU, perceived ease of use, perceived security and hedonic motivation. However, support was not found for the relationship between perceived ease of use and adoption of e-banking. Hedonic motivation plays a mediating role between PU, perceived security and e-banking adoption. The study did not find a mediating effect of hedonic motivation between perceived ease of use and e-banking adoption.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Practical implications\u003C\u002Fjats:title>\n\u003Cjats:p>The results of this study provide insights for banking practitioners to know which aspect of e-banking to improve and to aid with policies that will increase adoption. Furthermore, improvements in hedonic motivation will also significantly increase adoption of e-banking.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Originality\u002Fvalue\u003C\u002Fjats:title>\n\u003Cjats:p>This study is one of the pioneer studies that tests the mediating influence of hedonic motivation.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>","\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Mục đích\u003C\u002Fjats:title>\n\u003Cjats:p>Mục đích của bài báo này là để xem xét vai trò kết hợp của cảm nhận tính hữu ích (PU), cảm nhận tính dễ sử dụng, cảm nhận tính an toàn và động lực hedon trong việc áp dụng ngân hàng điện tử. Bài báo cũng nhằm xác định khả năng của động lực hedon trong việc chuyển giao ảnh hưởng của các yếu tố quyết định khác đến việc áp dụng ngân hàng điện tử.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Thiết kế\u002Fphương pháp\u002Ftiếp cận\u003C\u002Fjats:title>\n\u003Cjats:p>Để kiểm nghiệm thực nghiệm mô hình lý thuyết của nghiên cứu này, dữ liệu đã được thu thập từ người dùng ngân hàng điện tử tại Nigeria. Tổng cộng có 266 bảng hỏi đã được phân tích bằng phương pháp mô hình phương trình cấu trúc sử dụng bình phương tối thiểu một phần.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Kết quả\u003C\u002Fjats:title>\n\u003Cjats:p>Kết quả thực nghiệm cho thấy có một mối quan hệ tích cực và đáng kể giữa PU, cảm nhận tính an toàn và việc áp dụng ngân hàng điện tử. Kết quả tương tự cũng được tìm thấy trong mối quan hệ giữa PU, cảm nhận tính dễ sử dụng, cảm nhận tính an toàn và động lực hedon. Tuy nhiên, không có sự hỗ trợ cho mối quan hệ giữa cảm nhận tính dễ sử dụng và việc áp dụng ngân hàng điện tử. Động lực hedon đóng vai trò trung gian giữa PU, cảm nhận tính an toàn và việc áp dụng ngân hàng điện tử. Nghiên cứu không tìm thấy ảnh hưởng trung gian của động lực hedon giữa cảm nhận tính dễ sử dụng và việc áp dụng ngân hàng điện tử.",{"EN":1110,"VI":1111},"The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants","Vai trò trung gian của động lực hedon trong mối quan hệ giữa việc áp dụng ngân hàng điện tử và các yếu tố quyết định của nó",{"VOID":1113},"10.1108\u002Fijbm-05-2016-0060",[110],[1116],"VI","https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002FIJBM-05-2016-0060\u002Ffull\u002Fhtml",[1119,1141,1161],{"id":1120,"sortIndex":25,"researcher":24,"roles":1121,"affiliations":1122,"properties":1134},"aaa649eb-bd7c-4d06-83fa-bea6c5bd586f",[],[1123],{"id":1124,"sortIndex":25,"affiliation":1125,"properties":24},"a9051b53-dd69-4a9b-b28c-e373148981b0",{"id":1126,"createTime":1127,"updateTime":1128,"relativeEntities":1129,"slug":1130,"properties":1131,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"06ac28bd-4502-48b0-a548-53c0da40b137","2024-10-10T11:50:28.743+00:00","2025-06-11T19:44:04.846+00:00",[],"Department-of-Marketing-Universiti-Utara-Malaysia-Sintok-Malaysia",{"title":1132},{"EN":1133},"Department of Marketing, Universiti Utara Malaysia, Sintok, Malaysia",{"openalex":1135,"orcid":1137,"title":1139},{"VOID":1136},"A5055404108",{"VOID":1138},"https:\u002F\u002Forcid.org\u002F0000-0002-9071-7579",{"EN":1140},"Maruf Gbadebo Salimon",{"id":1142,"sortIndex":115,"researcher":24,"roles":1143,"affiliations":1144,"properties":1156},"6b079946-e5fa-4295-b7bb-9a83c3bdd5f6",[],[1145],{"id":1146,"sortIndex":25,"affiliation":1147,"properties":24},"0aa59932-a001-4484-b242-c9b4024fe0f8",{"id":1148,"createTime":1149,"updateTime":1150,"relativeEntities":1151,"slug":1152,"properties":1153,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"9773d58d-40a3-40f9-bd4d-3498d8ec9252","2024-04-06T16:53:30.095+00:00","2024-10-10T11:50:28.756+00:00",[],"Universiti-Utara-Malaysia-Sintok-Malaysia",{"title":1154},{"VI":1155},"Universiti Utara Malaysia, Sintok, Malaysia",{"openalex":1157,"title":1159},{"VOID":1158},"A5069120842",{"EN":1160},"Rushami Zien Yusoff",{"id":1162,"sortIndex":548,"researcher":24,"roles":1163,"affiliations":1164,"properties":1176},"debe17e9-ace7-4209-bb7f-da5b100625b8",[],[1165],{"id":1166,"sortIndex":25,"affiliation":1167,"properties":24},"f01b8620-bf2f-4095-80dd-b21303d32761",{"id":1168,"createTime":1169,"updateTime":1170,"relativeEntities":1171,"slug":1172,"properties":1173,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"49685000-5af7-4c79-b502-e1751f97744b","2024-01-30T14:26:18.113+00:00","2024-10-10T11:50:28.774+00:00",[],"School-of-Business-Management-Universiti-Utara-Malaysia-Sintok-Malaysia",{"title":1174},{"VI":1175},"School of Business Management, Universiti Utara Malaysia, Sintok, Malaysia",{"openalex":1177,"orcid":1179,"title":1181},{"VOID":1178},"A5087819044",{"VOID":1180},"https:\u002F\u002Forcid.org\u002F0000-0002-9121-1238",{"EN":1182},"Sany Sanuri Mohd Mokhtar",{"url":24,"publisher":1184,"properties":1209},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":1185,"slug":10,"properties":1186,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":1192,"manageAffiliations":1193,"indexDatabases":1194,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":1187,"issn":1188,"introduce":1189,"eissn":1190,"title":1191},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[1195,1202],{"id":50,"indexDatabase":1196,"url":65,"indexYears":24,"academicFieldIds":1201,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":1197,"label":1198,"description":1199,"key":61,"publicationTags":1200,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":1203,"url":82,"indexYears":83,"academicFieldIds":1208,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":1204,"label":1205,"description":1206,"key":79,"publicationTags":1207,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],{"volume":1210,"pages":1212,"issue":1214},{"VOID":1211},"35",{"VOID":1213},"558-582",{"VOID":1037},111,{"total":1215,"publishYear":24,"statisticByYear":1217},{"2017":46,"2018":46,"2019":1218,"2020":1219,"2021":1220,"2022":1221,"2023":1220,"2024":1222},11,9,23,24,15,"2017-06-05",2017,[1226,1229,1233,1236,1239,1242,1246,1250,1254,1258,1262,1265,1268,1271,1275,1278,1282,1285,1288,1292,1295,1299,1303,1307,1310,1314,1317,1321,1325,1328,1332,1336,1340,1344,1347,1351,1355,1358,1361,1364,1367,1371,1375,1379,1382,1386,1389,1392,1395,1398,1401,1405,1409,1412,1416,1419,1423,1427,1430,1433,1437,1441,1444,1447,1450,1453,1457,1461,1465,1469,1472,1475,1479,1483,1486,1490,1494,1498,1501,1504,1507,1511,1515,1519,1523,1526,1529,1533,1537,1541,1544,1547,1550,1553,1556,1559,1563,1567,1570,1573,1577,1580,1584,1588,1591,1595,1599,1603,1607,1611,1615,1618,1622,1625,1629,1633,1637,1641,1645,1649,1653,1657],{"id":24,"text":1227,"url":24,"identifiers":1228},"2010, 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a unified view, MIS Quarterly, 27, 425, 10.2307\u002F30036540",{"doi":1610},"10.2307\u002F30036540",{"id":24,"text":1612,"url":24,"identifiers":1613},"2012, Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology, MIS Quarterly, 36, 157, 10.2307\u002F41410412",{"doi":1614},"10.2307\u002F41410412",{"id":24,"text":1616,"url":24,"identifiers":1617},"2008, Determinants affecting consumer adoption of contactless credit card: an empirical study, CyberPsychology & Behavior, 1, 687",{},{"id":24,"text":1619,"url":24,"identifiers":1620},"2009, What drives Malaysian m-commerce adoption? An empirical analysis, Industrial Management & Data Systems, 109, 370, 10.1108\u002F02635570910939399",{"doi":1621},"10.1108\u002F02635570910939399",{"id":24,"text":1623,"url":24,"identifiers":1624},"2011, Researching cognitive absorption in the context of fun-oriented information systems usage: an exploratory study, 1",{},{"id":24,"text":1626,"url":24,"identifiers":1627},"2010, An investigation of consumer acceptance of M-banking, International Journal of Bank Marketing, 28, 547, 10.1108\u002F02652321011085194",{"doi":1628},"10.1108\u002F02652321011085194",{"id":24,"text":1630,"url":24,"identifiers":1631},"2003, Predicting the use of web-based information systems: self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model, International Journal of Human-Computer Studies, 59, 431, 10.1016\u002FS1071-5819(03)00114-9",{"doi":1632},"10.1016\u002FS1071-5819(03)00114-9",{"id":24,"text":1634,"url":24,"identifiers":1635},"2007, Factors affecting the adoption of internet banking in Hong Kong – implications for the banking sector, International Journal of Information Management, 27, 336, 10.1016\u002Fj.ijinfomgt.2007.03.002",{"doi":1636},"10.1016\u002Fj.ijinfomgt.2007.03.002",{"id":24,"text":1638,"url":24,"identifiers":1639},"2009, Multi-dimensional role of trust in Internet banking adoption, The Service Industries Journal, 29, 591, 10.1080\u002F02642060902719958",{"doi":1640},"10.1080\u002F02642060902719958",{"id":24,"text":1642,"url":24,"identifiers":1643},"2010, Explaining internet banking behavior: theory of reasoned action, theory of planned behavior, or technology acceptance model?, Journal of Applied Social Psychology, 40, 1172, 10.1111\u002Fj.1559-1816.2010.00615.x",{"doi":1644},"10.1111\u002Fj.1559-1816.2010.00615.x",{"id":24,"text":1646,"url":24,"identifiers":1647},"2007, Shopping risk perceptions: effects on tourists’ emotions, satisfaction and expressed loyalty intentions, Tourism Management, 28, 703, 10.1016\u002Fj.tourman.2006.04.025",{"doi":1648},"10.1016\u002Fj.tourman.2006.04.025",{"id":24,"text":1650,"url":24,"identifiers":1651},"2010, Reconsidering Baron and Kenny: myths and truths about mediation analysis, Journal of Consumer Research, 37, 197, 10.1086\u002F651257",{"doi":1652},"10.1086\u002F651257",{"id":24,"text":1654,"url":24,"identifiers":1655},"2011, Examining the critical success factors of mobile website adoption, Online Information Review, 35, 636, 10.1108\u002F14684521111161972",{"doi":1656},"10.1108\u002F14684521111161972",{"id":24,"text":1658,"url":24,"identifiers":1659},"2013, Understanding continuance usage of mobile sites, Industrial Management & Data Systems, 113, 1286, 10.1108\u002FIMDS-01-2013-0001",{"doi":1660},"10.1108\u002FIMDS-01-2013-0001",{"id":1662,"createTime":1663,"updateTime":1664,"relativeEntities":1665,"slug":1666,"properties":1667,"entityType":106,"verifyStatus":107,"verifyTime":1663,"verifyNote":108,"syncStatus":23,"languages":1681,"translateLanguages":1682,"viewCount":25,"primaryUrl":1683,"fullTextUrl":24,"authors":1684,"publicationType":148,"publisherRelationship":1707,"citationCount":1740,"citationInfo":1741,"publishDate":1747,"publishYear":1748,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":1749,"isForceReanalyzing":529},"f0e377b4-2698-49eb-b936-ebd253ea1754","2024-09-02T12:43:41.748+00:00","2025-02-17T23:23:36.964+00:00",[],"A-study-of-mobile-banking-usage-in-Iran",{"mag":1668,"keywords":1670,"openalex":1671,"abstract":1673,"title":1676,"doi":1679},{"VOID":1669},"2117890436",{"VI":1103},{"VOID":1672},"W2117890436",{"EN":1674,"VI":1675},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>– The purpose of this paper is to explore barriers, the mediating role of usability and the moderating effects of self-efficacy and perceived image on consumers’ attitudes toward use of mobile banking (MB) in Iran.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>– Based on the consumer data collected through a survey, structural equations modeling and path analysis were employed to test the research model.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>– The results revealed that “system compatibility” was found to be the main factor affecting users’ attitudes toward use of MB. “Resistance” showed a significant negative effect on both ease of use and usefulness. “Perceived usefulness” mediated the relationship between ease of use and users’ attitudes. At last, contrary to self-efficacy which showed no significant effect, perceived image moderated the relationships between usefulness and attitude.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Research limitations\u002Fimplications\u003C\u002Fjats:title>\u003Cjats:p>– The sample was only composed of MB users and non-users were not studied.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>– Past studies have seldom examined the role of individual drivers like self-efficacy and social drivers like perceived image as moderating variables in the context of developing countries.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>","\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Mục đích\u003C\u002Fjats:title>\u003Cjats:p>– Mục đích của bài báo này là khám phá các rào cản, vai trò trung gian của tính khả dụng và các tác động điều tiết của khả năng tự quyết và hình ảnh cảm nhận đối với thái độ của người tiêu dùng về việc sử dụng ngân hàng di động (MB) tại Iran.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Thiết kế\u002Fphương pháp\u002Ftiếp cận\u003C\u002Fjats:title>\u003Cjats:p>– Dựa trên dữ liệu từ khảo sát người tiêu dùng, mô hình các phương trình cấu trúc và phân tích đường dẫn đã được sử dụng để kiểm tra mô hình nghiên cứu.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Kết quả\u003C\u002Fjats:title>\u003Cjats:p>– Kết quả cho thấy “sự tương thích của hệ thống” là yếu tố chính ảnh hưởng đến thái độ của người dùng đối với việc sử dụng MB. “Kháng cự” có tác động tiêu cực đáng kể đến cả tính dễ sử dụng và tính hữu ích. “Tính hữu ích cảm nhận” trung gian mối quan hệ giữa tính dễ sử dụng và thái độ của người dùng. Cuối cùng, trái ngược với khả năng tự quyết, mà không cho thấy tác động đáng kể, hình ảnh cảm nhận đã điều tiết các mối quan hệ giữa tính hữu ích và thái độ.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Giới hạn\u002Fnghĩa vụ nghiên cứu\u003C\u002Fjats:title>\u003Cjats:p>– Mẫu chỉ bao gồm người dùng MB, trong khi những người không sử dụng không được nghiên cứu.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Tính mới\u002Fgiá trị\u003C\u002Fjats:title>\u003Cjats:p>– Các nghiên cứu trước đây thường không xem xét vai trò của các yếu tố cá nhân như khả năng tự quyết và các yếu tố xã hội như hình ảnh cảm nhận với tư cách là các biến điều tiết trong bối cảnh của các quốc gia đang phát triển.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1677,"VI":1678},"A study of mobile banking usage in Iran","Nghiên cứu về việc sử dụng dịch vụ ngân hàng di động tại Iran",{"VOID":1680},"10.1108\u002Fijbm-08-2014-0114",[110],[1116],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002FIJBM-08-2014-0114\u002Ffull\u002Fhtml",[1685],{"id":1686,"sortIndex":25,"researcher":24,"roles":1687,"affiliations":1688,"properties":1700},"4b19c7da-b68e-41be-8aa9-01b6e70ac2f9",[],[1689],{"id":1690,"sortIndex":25,"affiliation":1691,"properties":24},"f4b1c507-6fb7-4ca8-801f-9407e7b00318",{"id":1692,"createTime":1693,"updateTime":1694,"relativeEntities":1695,"slug":1696,"properties":1697,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"54e3bdb5-755d-4611-9e3c-706466df9b9c","2024-01-19T13:15:23.124+00:00","2024-09-02T12:43:41.760+00:00",[],"Department-of-Public-Administration-Allameh-Tabataba-i-University-Tehran-Iran",{"title":1698},{"VI":1699},"Department of Public Administration, Allameh Tabataba’i University, Tehran, Iran",{"openalex":1701,"orcid":1703,"title":1705},{"VOID":1702},"A5101426442",{"VOID":1704},"https:\u002F\u002Forcid.org\u002F0000-0002-9073-1004",{"EN":1706},"Hossein Mohammadi",{"url":24,"publisher":1708,"properties":1733},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":1709,"slug":10,"properties":1710,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":1716,"manageAffiliations":1717,"indexDatabases":1718,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":1711,"issn":1712,"introduce":1713,"eissn":1714,"title":1715},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[1719,1726],{"id":50,"indexDatabase":1720,"url":65,"indexYears":24,"academicFieldIds":1725,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":1721,"label":1722,"description":1723,"key":61,"publicationTags":1724,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":1727,"url":82,"indexYears":83,"academicFieldIds":1732,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":1728,"label":1729,"description":1730,"key":79,"publicationTags":1731,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],{"volume":1734,"pages":1736,"issue":1738},{"VOID":1735},"33",{"VOID":1737},"733-759",{"VOID":1739},"6",121,{"total":1740,"publishYear":24,"statisticByYear":1742},{"2015":115,"2016":1743,"2017":1744,"2018":1743,"2019":1745,"2020":1222,"2021":1746,"2022":1746,"2023":1745,"2024":1218},5,10,16,19,"2015-09-07",2015,[1750,1754,1758,1762,1766,1770,1774,1778,1782,1786,1790,1794,1797,1800,1804,1808,1812,1815,1819,1822,1825,1829,1833,1837,1841,1845,1849,1853,1857,1861,1865,1869,1873,1877,1880,1884,1888,1892,1896,1900,1904,1908,1912,1916,1920,1924,1928,1932,1936,1939,1943,1947,1951,1954,1958,1962,1965,1969,1973,1976,1980,1984,1988,1991,1995,1999,2003,2007,2011,2015,2018,2022,2025,2029,2032,2036,2039,2043,2047,2051,2055,2058,2061,2065,2069,2073,2076,2080,2083,2087,2091,2095],{"id":24,"text":1751,"url":24,"identifiers":1752},"Aboelmaged, M.G. and Gebba, T.R. 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(1995), Diffusion of Innovation , Free Press, New York, NY.",{},{"id":2099,"createTime":2100,"updateTime":2101,"relativeEntities":2102,"slug":2103,"properties":2104,"entityType":106,"verifyStatus":107,"verifyTime":2100,"verifyNote":108,"syncStatus":23,"languages":2118,"translateLanguages":2119,"viewCount":25,"primaryUrl":2120,"fullTextUrl":24,"authors":2121,"publicationType":148,"publisherRelationship":2187,"citationCount":2219,"citationInfo":2220,"publishDate":2226,"publishYear":1224,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":2227,"isForceReanalyzing":529},"e1c61c60-39e8-43ec-a3db-289efd1407f8","2024-09-02T12:44:47.713+00:00","2025-02-17T23:22:39.107+00:00",[],"Mobile-banking-services-adoption-in-Pakistan-are-there-gender-differences-",{"mag":2105,"keywords":2107,"openalex":2108,"abstract":2110,"title":2113,"doi":2116},{"VOID":2106},"2742473598",{"VI":1103},{"VOID":2109},"W2742473598",{"EN":2111,"VI":2112},"\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Purpose\u003C\u002Fjats:title>\n\u003Cjats:p>The purpose of this paper is to provide a comprehensive insight into the deciding factors affecting an individual’s intention to adopt mobile banking (m-banking) services in Pakistan.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\n\u003Cjats:p>A survey approach was used with a sample of 189 responses from across Pakistan. Multi-group analysis was performed in order to detect gender differences among men and women in the process of adopting m-banking.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Findings\u003C\u002Fjats:title>\n\u003Cjats:p>The paper found support for the positive effect of perceived behavioral control (PBC) and attitudes (ATT) toward m-banking adoption intentions. Significant differences between men and women were found to affect subjective norms (SN) on adoption intention, even though the combined sample of men and women was insignificant. The effect of SN on m-banking adoption is stronger for women than for men. Interestingly, the paper provides contradictory findings on the role of PBC on adoption intention. The effect of PBC on m-banking adoption intention was found to be significantly stronger for men than for women.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Practical implications\u003C\u002Fjats:title>\n\u003Cjats:p>The results present implications of consumer behavior and marketing communication for bank marketing. Although men and women do not differ in their ATT toward m-banking service adoption in general, the succinct nuance between men and women in terms of the influence of SN and PBC with adoption intention calls for a strategic reorientation of how men and women as consumers of m-banking services should be appropriately segmented, targeted and communicated. The formulation of marketing strategies to target potential consumers and to reinforce the usefulness of m-banking to existing consumers should not be “one size fits all.” The marketing of m-banking services to segments of men and women should be approached strategically in order to increase adoption rates in developing\u002Femerging economies.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Originality\u002Fvalue\u003C\u002Fjats:title>\n\u003Cjats:p>This is the first study on m-banking services adoption in Pakistan to examine the role of gender in the innovation adoption process. The differences between the two genders and the insightful results that we found in our study help shed light on the uniqueness of the context. This study is also one of the first to test a combined technology acceptance model and theory of planned behavior model in the context of m-banking adoption in a developing country using a variance-based modeling technique.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>","\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Mục đích\u003C\u002Fjats:title>\n\u003Cjats:p>Mục đích của bài báo này là cung cấp cái nhìn toàn diện về các yếu tố quyết định ảnh hưởng đến ý định của cá nhân trong việc chấp nhận dịch vụ ngân hàng di động (m-banking) tại Pakistan.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Thiết kế\u002Fphương pháp\u002Fcách tiếp cận\u003C\u002Fjats:title>\n\u003Cjats:p>Một phương pháp khảo sát đã được sử dụng với mẫu 189 phản hồi từ khắp nơi ở Pakistan. Phân tích đa nhóm đã được thực hiện để phát hiện sự khác biệt giới giữa nam và nữ trong quá trình chấp nhận m-banking.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Kết quả\u003C\u002Fjats:title>\n\u003Cjats:p>Bài báo đã tìm thấy sự hỗ trợ cho hiệu ứng tích cực của kiểm soát hành vi cảm nhận (PBC) và thái độ (ATT) đối với ý định chấp nhận m-banking. Những khác biệt đáng kể giữa nam và nữ đã được tìm thấy ảnh hưởng đến chuẩn mực chủ quan (SN) trong ý định chấp nhận, mặc dù mẫu kết hợp của nam và nữ là không đáng kể. Ảnh hưởng của SN đến việc chấp nhận m-banking mạnh hơn đối với phụ nữ so với nam giới. Thú vị hơn, bài báo cung cấp những phát hiện mâu thuẫn về vai trò của PBC đối với ý định chấp nhận. Ảnh hưởng của PBC đối với ý định chấp nhận m-banking được phát hiện là mạnh hơn đáng kể đối với nam giới so với phụ nữ.",{"EN":2114,"VI":2115},"Mobile banking services adoption in Pakistan: are there gender differences?","Sự chấp nhận dịch vụ ngân hàng di động tại Pakistan: Có sự khác biệt giới tính không?",{"VOID":2117},"10.1108\u002Fijbm-09-2015-0142",[110],[1116],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002FIJBM-09-2015-0142\u002Ffull\u002Fhtml",[2122,2143,2165],{"id":2123,"sortIndex":25,"researcher":24,"roles":2124,"affiliations":2125,"properties":2136},"0665b292-65d0-403a-bd83-cbdff31563be",[],[2126],{"id":2127,"sortIndex":25,"affiliation":2128,"properties":24},"856b3e3c-f7fe-4df2-99e6-4f378fa9edcb",{"id":2129,"createTime":2130,"updateTime":2130,"relativeEntities":2131,"slug":2132,"properties":2133,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"2441b3ff-2e57-4246-9bc0-fe2e5c724ad4","2024-09-02T12:44:47.727+00:00",[],"Faculty-of-International-Business-Aalesund-University-College-Aalesund-Norway",{"title":2134},{"EN":2135},"Faculty of International Business, Aalesund University College, Aalesund, Norway",{"openalex":2137,"orcid":2139,"title":2141},{"VOID":2138},"A5074165347",{"VOID":2140},"https:\u002F\u002Forcid.org\u002F0000-0002-5614-0040",{"EN":2142},"Richard Glavee-Geo",{"id":2144,"sortIndex":115,"researcher":24,"roles":2145,"affiliations":2146,"properties":2158},"a93cc70c-6d35-4491-93de-31a326b457a6",[],[2147],{"id":2148,"sortIndex":25,"affiliation":2149,"properties":24},"08c84149-d95c-4a57-aa06-06924a68d113",{"id":2150,"createTime":2151,"updateTime":2152,"relativeEntities":2153,"slug":2154,"properties":2155,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"e497a131-50f8-4607-93fb-d6def58b843e","2024-01-24T10:43:56.798+00:00","2024-09-02T12:44:47.740+00:00",[],"Department-of-Marketing-University-of-Jyv%C3%A4skyl%C3%A4-Jyv%C3%A4skyl%C3%A4-Finland",{"title":2156},{"VI":2157},"Department of Marketing, University of Jyväskylä, Jyväskylä, Finland",{"openalex":2159,"orcid":2161,"title":2163},{"VOID":2160},"A5031368485",{"VOID":2162},"https:\u002F\u002Forcid.org\u002F0000-0001-5389-4384",{"EN":2164},"Aijaz A. Shaikh",{"id":2166,"sortIndex":548,"researcher":24,"roles":2167,"affiliations":2168,"properties":2180},"6243b584-2ffd-4e9f-adda-6b2ca05fd02b",[],[2169],{"id":2170,"sortIndex":25,"affiliation":2171,"properties":24},"413c1dac-2a1c-4dd0-844c-018b19f6eff2",{"id":2172,"createTime":2173,"updateTime":2174,"relativeEntities":2175,"slug":2176,"properties":2177,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"44d6a81e-a939-4290-a3d5-f519f2466b61","2024-01-18T03:53:39.130+00:00","2024-09-02T12:44:47.750+00:00",[],"Department-of-Marketing-School-of-Business-and-Economics-University-of-Jyv%C3%A4skyl%C3%A4-Jyv%C3%A4skyl%C3%A4-Finland",{"title":2178},{"VI":2179},"Department of Marketing, School of Business and Economics, University of Jyväskylä, Jyväskylä, Finland",{"openalex":2181,"orcid":2183,"title":2185},{"VOID":2182},"A5034162449",{"VOID":2184},"https:\u002F\u002Forcid.org\u002F0000-0002-5696-7355",{"EN":2186},"Heikki Karjaluoto",{"url":24,"publisher":2188,"properties":2213},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":2189,"slug":10,"properties":2190,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":2196,"manageAffiliations":2197,"indexDatabases":2198,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":2191,"issn":2192,"introduce":2193,"eissn":2194,"title":2195},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[2199,2206],{"id":50,"indexDatabase":2200,"url":65,"indexYears":24,"academicFieldIds":2205,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":2201,"label":2202,"description":2203,"key":61,"publicationTags":2204,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":2207,"url":82,"indexYears":83,"academicFieldIds":2212,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":2208,"label":2209,"description":2210,"key":79,"publicationTags":2211,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],{"volume":2214,"pages":2215,"issue":2217},{"VOID":1211},{"VOID":2216},"1090-1114",{"VOID":2218},"7",122,{"total":2219,"publishYear":24,"statisticByYear":2221},{"2017":115,"2019":1744,"2020":2222,"2021":2223,"2022":2224,"2023":2225,"2024":1744},14,31,30,21,"2017-10-02",[2228,2231,2234,2236,2240,2243,2246,2250,2254,2258,2262,2265,2268,2272,2275,2278,2281,2285,2289,2292,2296,2300,2302,2306,2308,2310,2313,2316,2320,2323,2325,2329,2332,2336,2340,2344,2348,2352,2356,2360,2363,2366,2369,2373,2377,2381,2385,2389,2393,2396,2400,2404,2407,2411,2415,2419,2423,2427,2431,2435,2437,2440,2444,2447,2451,2455,2459,2463,2467,2470,2474,2477,2480,2482,2485,2489,2493,2496,2500,2503,2506,2509,2512,2516,2520,2522,2525,2529,2532,2536,2539,2543,2545,2549,2553,2557,2561,2565,2569],{"id":24,"text":2229,"url":24,"identifiers":2230},"2013, Mobile banking adoption: an examination of technology acceptance model and theory of planed behavior, International Journal of Business Research and Development, 2, 35",{},{"id":24,"text":2232,"url":24,"identifiers":2233},"Ajzen, 1. 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On the use of mobile Internet, Tourism Management, 30, 794, 10.1016\u002Fj.tourman.2008.12.012",{"doi":2443},"10.1016\u002Fj.tourman.2008.12.012",{"id":24,"text":2445,"url":24,"identifiers":2446},"2014, Extending the understanding of mobile banking adoption: when UTAUT meets TTF and ITM, International Journal of Information Management, 34, 689, 10.1016\u002Fj.ijinfomgt.2014.06.004",{"doi":1957},{"id":24,"text":2448,"url":24,"identifiers":2449},"2014, An integrated adoption model of mobile cloud services: exploration of key determinants and extension of technology acceptance model, Telematics and Informatics, 31, 376, 10.1016\u002Fj.tele.2013.11.008",{"doi":2450},"10.1016\u002Fj.tele.2013.11.008",{"id":24,"text":2452,"url":24,"identifiers":2453},"2014, Understanding the acceptance of teleconferencing systems among employees: an extension of the technology acceptance model, Computers in Human Behavior, 39, 118, 10.1016\u002Fj.chb.2014.05.048",{"doi":2454},"10.1016\u002Fj.chb.2014.05.048",{"id":24,"text":2456,"url":24,"identifiers":2457},"2003, Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model, International Journal of Electronic Commerce, 7, 101, 10.1080\u002F10864415.2003.11044275",{"doi":2458},"10.1080\u002F10864415.2003.11044275",{"id":24,"text":2460,"url":24,"identifiers":2461},"2006, Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior, MIS Quarterly, 30, 115, 10.2307\u002F25148720",{"doi":2462},"10.2307\u002F25148720",{"id":24,"text":2464,"url":24,"identifiers":2465},"2003, Common method biases in behavioral research: a critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037\u002F0021-9010.88.5.879",{"doi":2466},"10.1037\u002F0021-9010.88.5.879",{"id":24,"text":2468,"url":24,"identifiers":2469},"2002, M-Commerce Security",{},{"id":24,"text":2471,"url":24,"identifiers":2472},"2014, The moderating effect of gender on academic website impression, Computers in Human Behavior, 35, 315, 10.1016\u002Fj.chb.2014.02.018",{"doi":2473},"10.1016\u002Fj.chb.2014.02.018",{"id":24,"text":2475,"url":24,"identifiers":2476},"2013, An investigation on mobile banking adoption and usage: a case study of Mauritius, World Journal of Social Sciences, 3, 197",{},{"id":24,"text":2478,"url":24,"identifiers":2479},"2015, “SmartPLS 3",{},{"id":24,"text":1534,"url":24,"identifiers":2481},{"doi":1536},{"id":24,"text":2483,"url":24,"identifiers":2484},"1962, Diffusion of Innovation",{},{"id":24,"text":2486,"url":24,"identifiers":2487},"2009, The moderating effect of gender on relationship quality and loyalty toward internet service providers, Information & Management, 46, 196, 10.1016\u002Fj.im.2009.02.001",{"doi":2488},"10.1016\u002Fj.im.2009.02.001",{"id":24,"text":2490,"url":24,"identifiers":2491},"2007, A meta-analysis of the technology acceptance model: investigating subjective norm and moderation effects, Information & Management, 44, 90, 10.1016\u002Fj.im.2006.10.007",{"doi":2492},"10.1016\u002Fj.im.2006.10.007",{"id":24,"text":2494,"url":24,"identifiers":2495},"2015, Mobile banking adoption: a literature review, Telematics and Informatics, 32, 129, 10.1016\u002Fj.tele.2014.05.003",{"doi":2002},{"id":24,"text":2497,"url":24,"identifiers":2498},"2014, Attitudes towards mobile banking: are there any differences between users and non-users?, Behaviour & Information Technology, 33, 335, 10.1080\u002F0144929X.2013.763861",{"doi":2499},"10.1080\u002F0144929X.2013.763861",{"id":24,"text":2501,"url":24,"identifiers":2502},"State Bank of Pakistan (2015a), “Annual performance report 2015”, available at: http:\u002F\u002Fsbp.org.pk\u002Fpublications\u002Fapr\u002Findex.htm (accessed January 15, 2015).",{},{"id":24,"text":2504,"url":24,"identifiers":2505},"State Bank of Pakistan (2015b), “Payment systems review 2015”, available at: http:\u002F\u002Fsbp.org.pk\u002Fpsd\u002Freports\u002Fpdf\u002F2015\u002FPS-1st-Qrtly-FY15.pdf (accessed January 15, 2015).",{},{"id":24,"text":2507,"url":24,"identifiers":2508},"Statista (2015), “Number of mobile phone users worldwide from 2013 to 2019 (in billions)”, available at: www.statista.com\u002Fstatistics\u002F274774\u002Fforecast-of-mobile-phone-users-worldwide\u002F (accessed January 1, 2015).",{},{"id":24,"text":2510,"url":24,"identifiers":2511},"2004, Validation guidelines for IS positivist research, Communications of AIS, 13, 380",{},{"id":24,"text":2513,"url":24,"identifiers":2514},"2000, Factors influencing the adoption of Internet banking, Journal of the Association for Information Systems, 1, 1, 10.17705\u002F1jais.00005",{"doi":2515},"10.17705\u002F1jais.00005",{"id":24,"text":2517,"url":24,"identifiers":2518},"1995, Understanding information technology usage: a test of competing models, Information Systems Research, 6, 144, 10.1287\u002Fisre.6.2.144",{"doi":2519},"10.1287\u002Fisre.6.2.144",{"id":24,"text":1585,"url":24,"identifiers":2521},{"doi":1587},{"id":24,"text":2523,"url":24,"identifiers":2524},"2012, Towards a model of adoption in mobile banking by the unbanked: a qualitative study, Information, 14, 74",{},{"id":24,"text":2526,"url":24,"identifiers":2527},"2000, Life in the real - mobile telephones and urban metabolism, Journal of Urban Technology, 7, 85, 10.1080\u002F713684114",{"doi":2528},"10.1080\u002F713684114",{"id":24,"text":2530,"url":24,"identifiers":2531},"UNICEF (2015), Available at: www.unicef.org\u002Finfobycountry\u002Fpakistan _ pakistan _ statistics.html♯117 (accessed August 30, 2015).",{},{"id":24,"text":2533,"url":24,"identifiers":2534},"2002, Gender differences in perceptions of web-based shopping, Communications of the ACM, 45, 82, 10.1145\u002F545151.545155",{"doi":2535},"10.1145\u002F545151.545155",{"id":24,"text":2537,"url":24,"identifiers":2538},"2000, A theoretical extension of the technology acceptance model: four longitudinal field studies, Management Science, 46, 186, 10.1287\u002Fmnsc.46.2.186.11926",{"doi":2028},{"id":24,"text":2540,"url":24,"identifiers":2541},"2000, Why don’t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior, MIS Quarterly, 24, 115, 10.2307\u002F3250981",{"doi":2542},"10.2307\u002F3250981",{"id":24,"text":1608,"url":24,"identifiers":2544},{"doi":1610},{"id":24,"text":2546,"url":24,"identifiers":2547},"2000, A longitudinal field investigation of gender differences in individual technology adoption decision-making processes, Organizational Behaviour Human Decision Process, 83, 33, 10.1006\u002Fobhd.2000.2896",{"doi":2548},"10.1006\u002Fobhd.2000.2896",{"id":24,"text":2550,"url":24,"identifiers":2551},"2014, The adoption of software measures: a technology acceptance model (TAM) perspective, Information & Management, 51, 249, 10.1016\u002Fj.im.2013.12.003",{"doi":2552},"10.1016\u002Fj.im.2013.12.003",{"id":24,"text":2554,"url":24,"identifiers":2555},"2006, Predicting consumer intention to use mobile service, Information Systems Journal, 16, 157, 10.1111\u002Fj.1365-2575.2006.00213.x",{"doi":2556},"10.1111\u002Fj.1365-2575.2006.00213.x",{"id":24,"text":2558,"url":24,"identifiers":2559},"1997, Gender differences in computer related attitudes and behavior: a meta analysis, Computers in Human Behavior, 13, 1, 10.1016\u002FS0747-5632(96)00026-X",{"doi":2560},"10.1016\u002FS0747-5632(96)00026-X",{"id":24,"text":2562,"url":24,"identifiers":2563},"2003, Web advertising: gender differences in beliefs, attitudes and behavior, Internet Research: Electronic Networking Applications and Policy, 13, 375, 10.1108\u002F10662240310501658",{"doi":2564},"10.1108\u002F10662240310501658",{"id":24,"text":2566,"url":24,"identifiers":2567},"2005, An extension of trust and TAM model with TPB in the initial adoption of on-line tax: an empirical study, International Journal of Human Computer Studies, 62, 784, 10.1016\u002Fj.ijhcs.2005.03.003",{"doi":2568},"10.1016\u002Fj.ijhcs.2005.03.003",{"id":24,"text":2570,"url":24,"identifiers":2571},"2014, Moderating role of gender in the relationships between perceived benefits and satisfaction in social virtual world continuance, Decision Support Systems, 65, 69, 10.1016\u002Fj.dss.2014.05.004",{"doi":2572},"10.1016\u002Fj.dss.2014.05.004",{"id":2574,"createTime":2575,"updateTime":2576,"relativeEntities":2577,"slug":2578,"properties":2579,"entityType":106,"verifyStatus":107,"verifyTime":2575,"verifyNote":108,"syncStatus":23,"languages":2593,"translateLanguages":2594,"viewCount":25,"primaryUrl":2595,"fullTextUrl":24,"authors":2596,"publicationType":148,"publisherRelationship":2618,"citationCount":2649,"citationInfo":2650,"publishDate":2655,"publishYear":1224,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":2656,"isForceReanalyzing":529},"b009d282-a39b-4583-88f3-a63c95af414e","2024-09-02T12:44:37.966+00:00","2025-02-17T23:21:41.650+00:00",[],"Determinants-of-consumers-intention-to-adopt-mobile-banking-services-in-Zimbabwe",{"mag":2580,"keywords":2582,"openalex":2583,"abstract":2585,"title":2588,"doi":2591},{"VOID":2581},"2738014400",{"VI":1103},{"VOID":2584},"W2738014400",{"EN":2586,"VI":2587},"\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Purpose\u003C\u002Fjats:title>\n\u003Cjats:p>The purpose of this paper is to investigate the determinants of consumers’ intention to adopt mobile banking services in Zimbabwe.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\n\u003Cjats:p>A survey of 232 bank customers was conducted in Chinhoyi, Zimbabwe, using a structured questionnaire with Likert-type questions. Customers were randomly intercepted as they walked out of five major banks. Structural equation modelling, independent-samples \u003Cjats:italic>t\u003C\u002Fjats:italic>-test and one-way ANOVA were used to test research hypotheses.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Findings\u003C\u002Fjats:title>\n\u003Cjats:p>The study found that perceived usefulness, perceived self-efficacy, social influence, relative advantage and perceived compatibility all have a positive effect, whilst perceived risk has a negative effect on behavioural intention to adopt mobile banking services in Zimbabwe. Perceived ease of use, facilitating conditions, perceived complexity, perceived trialability, awareness-knowledge and demographic factors (gender, age, education and income) did not significantly influence behavioural intention to adopt mobile banking. Perceived ease of use was found to positively influence perceived usefulness, while perceived self-efficacy was found to have a positive effect on perceived ease of use. Behavioural intention was found to positively influence usage of mobile banking services in Zimbabwe.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Research limitations\u002Fimplications\u003C\u002Fjats:title>\n\u003Cjats:p>Data were collected from bank customers in Chinhoyi, one of the emerging towns in Zimbabwe. Future research should be expanded to include other major cities in Zimbabwe and other countries. More similar studies should be conducted to test the factors identified in literature in different contexts and markets and on other innovations.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Practical implications\u003C\u002Fjats:title>\n\u003Cjats:p>The study advises banks to pay particular attention to perceived usefulness, perceived self-efficacy, social influence, relative advantage, perceived compatibility and perceived risk when designing new mobile banking services.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Originality\u002Fvalue\u003C\u002Fjats:title>\n\u003Cjats:p>There is not a unified position regarding factors influencing mobile banking adoption. Factors vary with contexts, markets, time and types of innovations. The study tested some major factors identified in literature in the context of Zimbabwe.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>","\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Mục đích\u003C\u002Fjats:title>\n\u003Cjats:p>Mục đích của bài báo này là để điều tra các yếu tố quyết định ý định của người tiêu dùng trong việc áp dụng dịch vụ ngân hàng di động tại Zimbabwe.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Thiết kế\u002Fphương pháp\u002Ftiếp cận\u003C\u002Fjats:title>\n\u003Cjats:p>Một cuộc khảo sát với 232 khách hàng ngân hàng đã được thực hiện tại Chinhoyi, Zimbabwe, sử dụng bảng hỏi có cấu trúc với các câu hỏi loại Likert. Khách hàng đã được chọn ngẫu nhiên khi họ ra khỏi năm ngân hàng lớn. Mô hình phương trình cấu trúc, kiểm định \u003Cjats:italic>t\u003C\u002Fjats:italic> cho mẫu độc lập và ANOVA một chiều đã được sử dụng để kiểm tra các giả thuyết nghiên cứu.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Kết quả\u003C\u002Fjats:title>\n\u003Cjats:p>Nghiên cứu đã chỉ ra rằng sự hữu ích cảm nhận, tự hiệu quả cảm nhận, ảnh hưởng xã hội, lợi thế tương đối và sự tương thích cảm nhận đều có tác động tích cực, trong khi rủi ro cảm nhận có tác động tiêu cực đến ý định hành vi trong việc áp dụng dịch vụ ngân hàng di động tại Zimbabwe. Sự dễ sử dụng cảm nhận, điều kiện thuận lợi, phức tạp cảm nhận, khả năng thử nghiệm cảm nhận, nhận thức-kiến thức và các yếu tố nhân khẩu học (giới tính, độ tuổi, trình độ học vấn và thu nhập) không có ảnh hưởng đáng kể đến ý định hành vi trong việc áp dụng ngân hàng di động. Sự dễ sử dụng cảm nhận đã được phát hiện có tác động tích cực đến sự hữu ích cảm nhận, trong khi tự hiệu quả cảm nhận được tìm thấy có tác động tích cực đến sự dễ sử dụng cảm nhận. Ý định hành vi được phát hiện có tác động tích cực đến việc sử dụng dịch vụ ngân hàng di động tại Zimbabwe.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Giới hạn\u002Fkhuyến nghị nghiên cứu\u003C\u002Fjats:title>\n\u003Cjats:p>Dữ liệu được thu thập từ khách hàng ngân hàng tại Chinhoyi, một trong những thành phố mới nổi ở Zimbabwe. Các nghiên cứu trong tương lai nên được mở rộng để bao gồm các thành phố lớn khác ở Zimbabwe và các quốc gia khác. Nên thực hiện nhiều nghiên cứu tương tự để kiểm tra các yếu tố đã được xác định trong tài liệu ở các bối cảnh và thị trường khác nhau cũng như trên các đổi mới khác.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Khuyến nghị thực tiễn\u003C\u002Fjats:title>\n\u003Cjats:p>Nghiên cứu khuyên các ngân hàng nên đặc biệt chú ý đến sự hữu ích cảm nhận, tự hiệu quả cảm nhận, ảnh hưởng xã hội, lợi thế tương đối, sự tương thích cảm nhận và rủi ro cảm nhận khi thiết kế các dịch vụ ngân hàng di động mới.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>\n\u003Cjats:sec>\n\u003Cjats:title content-type=\"abstract-subheading\">Giá trị\u002Fđổi mới\u003C\u002Fjats:title>\n\u003Cjats:p>Không có một vị trí thống nhất về các yếu tố ảnh hưởng đến việc áp dụng ngân hàng di động. Các yếu tố thay đổi tùy theo bối cảnh, thị trường, thời gian và loại đổi mới. Nghiên cứu đã kiểm tra một số yếu tố chính được xác định trong tài liệu trong bối cảnh Zimbabwe.\u003C\u002Fjats:p>\n\u003C\u002Fjats:sec>",{"EN":2589,"VI":2590},"Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe","Các yếu tố quyết định ý định của người tiêu dùng trong việc áp dụng dịch vụ ngân hàng di động tại Zimbabwe",{"VOID":2592},"10.1108\u002Fijbm-07-2016-0099",[110],[1116],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002FIJBM-07-2016-0099\u002Ffull\u002Fhtml",[2597],{"id":2598,"sortIndex":25,"researcher":24,"roles":2599,"affiliations":2600,"properties":2611},"a135652d-d82f-4ef9-adb9-40ee5bd5d659",[],[2601],{"id":2602,"sortIndex":25,"affiliation":2603,"properties":24},"3d789682-b40d-48e9-8799-e82bc7161f69",{"id":2604,"createTime":2605,"updateTime":2605,"relativeEntities":2606,"slug":2607,"properties":2608,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"365eb991-f00b-4c49-b925-fdc4a106f8e8","2024-09-02T12:44:37.977+00:00",[],"Department-of-Marketing-Chinhoyi-University-of-Technology-Chinhoyi-Zimbabwe",{"title":2609},{"EN":2610},"Department of Marketing, Chinhoyi University of Technology, Chinhoyi, 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The theory of planned behaviour, Organizational Behaviour and Human Decision Processes, 50, 179, 10.1016\u002F0749-5978(91)90020-T",{"doi":1249},{"id":24,"text":2661,"url":24,"identifiers":2662},"2016, Consumer adoption of mobile banking in Jordan, Journal of Enterprise Information Management, 29, 118, 10.1108\u002FJEIM-04-2015-0035",{"doi":1257},{"id":24,"text":2664,"url":24,"identifiers":2665},"2013, Consumers’ acceptance and use of information and communications technology: a UTAUT and flow based theoretical model, Journal of Technology Management & Innovation, 8, 61",{},{"id":24,"text":1272,"url":24,"identifiers":2667},{"doi":1274},{"id":24,"text":2669,"url":24,"identifiers":2670},"1986, Social Foundations of Thought and Action: A Social Cognitive Theory",{},{"id":24,"text":2672,"url":24,"identifiers":2673},"2011, Mobile banking in Nigeria, The Electronic Journal on Information Systems in Developing Countries, 47, 1",{},{"id":24,"text":2675,"url":24,"identifiers":2676},"2003, Cell phone banking: predictors of adoption in South Africa – an exploratory study, International Journal of Information Management, 23, 381, 10.1016\u002FS0268-4012(03)00065-3",{"doi":2677},"10.1016\u002FS0268-4012(03)00065-3",{"id":24,"text":2679,"url":24,"identifiers":2680},"2006, Adoption of mobile devices\u002Fservices – searching for answers with the UTAUT, 132a",{},{"id":24,"text":2279,"url":24,"identifiers":2682},{},{"id":24,"text":2684,"url":24,"identifiers":2685},"2010, Mobile banking rollout in emerging markets: evidence from Brazil, International Journal of Bank Marketing, 28, 342, 10.1108\u002F02652321011064881",{"doi":2686},"10.1108\u002F02652321011064881",{"id":24,"text":2688,"url":24,"identifiers":2689},"2015, Determinants of mobile banking adoption in the Ghanaian banking industry: a case of Access Bank Ghana limited, Journal of Computer and Communications, 3, 1",{},{"id":24,"text":2691,"url":24,"identifiers":2692},"2012, Organizational culture, competitive strategy, and performance in Ghana, Journal of African Business, 13, 172, 10.1080\u002F15228916.2012.727737",{"doi":2693},"10.1080\u002F15228916.2012.727737",{"id":24,"text":1329,"url":24,"identifiers":2695},{"doi":1331},{"id":24,"text":2697,"url":24,"identifiers":2698},"2012, Factors affecting purchase intention on 3G value-added services, Jindal Journal of Business Research, 1, 139, 10.1177\u002F2278682113477448",{"doi":2699},"10.1177\u002F2278682113477448",{"id":24,"text":2701,"url":24,"identifiers":2702},"2007, Buyer Behaviour: Understanding Consumer Psychology and Marketing, 4th ed.",{},{"id":24,"text":2704,"url":24,"identifiers":2705},"2013, The influence of visual packaging design on perceived food product quality, value, and brand preference, International Journal of Retail & Distribution Management, 41, 805, 10.1108\u002FIJRDM-12-2012-0113",{"doi":2706},"10.1108\u002FIJRDM-12-2012-0113",{"id":24,"text":2708,"url":24,"identifiers":2709},"2012, Discovering Statistics Using 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SPSS",{},{"id":24,"text":2732,"url":24,"identifiers":2733},"2012, Factors influencing the adoption of internet banking: a case study of commercial banks in Mauritius, World Journal of Science, Technology and Sustainable Development, 9, 204, 10.1108\u002F20425941211250552",{"doi":2734},"10.1108\u002F20425941211250552",{"id":24,"text":2736,"url":24,"identifiers":2737},"2011, Factors affecting Jordanian consumers’ adoption of mobile banking services, International Journal of Business and Social Science, 2, 96",{},{"id":24,"text":2739,"url":24,"identifiers":2740},"2013, A study of mobile user engagement (MoEN): engagement motivations, perceived value, satisfaction, and continued engagement intention, Decision Support Systems, 56, 361",{},{"id":24,"text":2367,"url":24,"identifiers":2742},{"doi":1891},{"id":24,"text":2744,"url":24,"identifiers":2745},"2016, The intentions of Lebanese consumers to adopt mobile banking, International Journal of Bank Marketing, 34, 327, 10.1108\u002FIJBM-03-2015-0025",{"doi":2746},"10.1108\u002FIJBM-03-2015-0025",{"id":24,"text":2748,"url":24,"identifiers":2749},"2009, The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services, Computers in Human Behavior, 25, 887",{},{"id":24,"text":1454,"url":24,"identifiers":2751},{"doi":1456},{"id":24,"text":2370,"url":24,"identifiers":2753},{"doi":2372},{"id":24,"text":2755,"url":24,"identifiers":2756},"2010, The role of information in mobile banking resistance, International Journal of Bank Marketing, 28, 372, 10.1108\u002F02652321011064890",{"doi":1899},{"id":24,"text":2758,"url":24,"identifiers":2759},"2012, Consumer perceptions of the smartcard in retailing: an empirical study, Journal of International Consumer Marketing, 24, 252, 10.1080\u002F08961530.2012.728503",{"doi":2760},"10.1080\u002F08961530.2012.728503",{"id":24,"text":2405,"url":24,"identifiers":2762},{"doi":1931},{"id":24,"text":2764,"url":24,"identifiers":2765},"2010, An analysis of internet banking offerings and its determinants in India, Internet Research, 20, 87, 10.1108\u002F10662241011020851",{"doi":2766},"10.1108\u002F10662241011020851",{"id":24,"text":2412,"url":24,"identifiers":2768},{"doi":2414},{"id":24,"text":2770,"url":24,"identifiers":2771},"2008, Mobile commerce user acceptance study in China: a revised UTAUT Model, Tsinghua Science and Technology, 13, 257, 10.1016\u002FS1007-0214(08)70042-7",{"doi":2772},"10.1016\u002FS1007-0214(08)70042-7",{"id":24,"text":2774,"url":24,"identifiers":2775},"1978, Psychometric Theory, 2nd ed.",{},{"id":24,"text":2777,"url":24,"identifiers":2778},"2007, Adoption of mobile technologies for Chinese consumers, Journal of Electronic Commerce Research, 8, 196",{},{"id":24,"text":2780,"url":24,"identifiers":2781},"2007, Users’ adoption of e-banking services: the Malaysian perspective, Journal of Business & Industrial Marketing, 23, 59, 10.1108\u002F08858620810841498",{"doi":2782},"10.1108\u002F08858620810841498",{"id":24,"text":2784,"url":24,"identifiers":2785},"2010, Mobile banking: proposition of an integrated adoption intention framework, International Journal of Bank Marketing, 28, 389, 10.1108\u002F02652321011064908",{"doi":1972},{"id":24,"text":2475,"url":24,"identifiers":2787},{},{"id":24,"text":2789,"url":24,"identifiers":2790},"2007, Structural equation modeling, Journal of Travel and Tourism Marketing, 21, 41, 10.1300\u002FJ073v21n04_05",{"doi":2791},"10.1300\u002FJ073v21n04_05",{"id":24,"text":1534,"url":24,"identifiers":2793},{"doi":1536},{"id":24,"text":1548,"url":24,"identifiers":2795},{},{"id":24,"text":2797,"url":24,"identifiers":2798},"2006, Detailed review of Rogers’ diffusion of innovations theory and educational technology-related studies based on Rogers’ theory, The Turkish Online Journal of Educational Technology, 5, 14",{},{"id":24,"text":2800,"url":24,"identifiers":2801},"2009, Research Methods for Business, 5th ed.",{},{"id":24,"text":2803,"url":24,"identifiers":2804},"2004, Consumer Behaviour, 8th ed.",{},{"id":24,"text":2806,"url":24,"identifiers":2807},"1997, Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research, Omega International Journal of Management Science, 25, 107, 10.1016\u002FS0305-0483(96)00051-5",{"doi":2808},"10.1016\u002FS0305-0483(96)00051-5",{"id":24,"text":2494,"url":24,"identifiers":2810},{"doi":2002},{"id":24,"text":2812,"url":24,"identifiers":2813},"2013, Factors influencing the adoption of cell phone banking by South African students, African Journal of Business Management, 7, 30",{},{"id":24,"text":2815,"url":24,"identifiers":2816},"1965, An analysis of variance test for normality (complete samples), Biometrika, 52, 591, 10.2307\u002F2333709",{"doi":2817},"10.2307\u002F2333709",{"id":24,"text":2819,"url":24,"identifiers":2820},"Standard Chartered Bank, Zimbabwe (2014), “Mobile banking”, available at www.sc.com\u002Fzw\u002Fpersonal-banking\u002Fservices\u002Fmobile-banking\u002Fen\u002F (accessed 26 September 2014).",{},{"id":24,"text":1612,"url":24,"identifiers":2822},{"doi":1614},{"id":24,"text":1608,"url":24,"identifiers":2824},{"doi":1610},{"id":24,"text":2826,"url":24,"identifiers":2827},"2013, The antecedents of customer satisfaction and its link to complaint intentions in online shopping: an integration of justice, technology, and trust, International Journal of Information Management, 33, 166, 10.1016\u002Fj.ijinfomgt.2012.09.001",{"doi":2828},"10.1016\u002Fj.ijinfomgt.2012.09.001",{"id":24,"text":2830,"url":24,"identifiers":2831},"2009, Exploring adoption difficulties in mobile banking services, Canadian Journal of Administrative Sciences, 26, 136, 10.1002\u002Fcjas.102",{"doi":2050},{"id":24,"text":2833,"url":24,"identifiers":2834},"2007, Exploring factors affecting consumer intention to use mobile advertising in Taiwan, Journal of International Consumer Marketing, 20, 33, 10.1300\u002FJ046v20n01_04",{"doi":2835},"10.1300\u002FJ046v20n01_04",{"id":24,"text":2837,"url":24,"identifiers":2838},"2011, An empirical examination of initial trust in mobile banking, Internet Research, 21, 527, 10.1108\u002F10662241111176353",{"doi":2068},{"id":24,"text":2840,"url":24,"identifiers":2841},"2010, Integrating TTF and UTAUT to explain mobile banking user adoption, Computers in Human Behavior, 26, 760, 10.1016\u002Fj.chb.2010.01.013",{"doi":2842},"10.1016\u002Fj.chb.2010.01.013",{"id":2844,"createTime":2845,"updateTime":2846,"relativeEntities":2847,"slug":2848,"properties":2849,"entityType":106,"verifyStatus":107,"verifyTime":2846,"verifyNote":108,"syncStatus":23,"languages":2857,"translateLanguages":24,"viewCount":25,"primaryUrl":2858,"fullTextUrl":24,"authors":2859,"publicationType":148,"publisherRelationship":2877,"citationCount":24,"citationInfo":24,"publishDate":2903,"publishYear":2904,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":2905,"isForceReanalyzing":529},"4ea1e991-5207-4990-93c9-e315dae1b19f","2024-04-12T02:04:24.314+00:00","2025-01-01T23:20:43.808+00:00",[],"Is-branding-creating-shareholder-wealth-for-banks-",{"keywords":2850,"abstract":2851,"title":2853,"doi":2855},{},{"EN":2852},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>The purpose of this article is to analyse, from a shareholder perspective, the link between branding and financial performance. The paper focuses, in the European context, on situations in which shareholder wealth is created or destroyed, and this is measured by using return on assets or market‐to‐book value as a performance benchmark.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>The investigation is designed as a quantitative study and is based on responses obtained from 847 listed banks including 480 located in Europe. There is an analysis of the correlation between branding and shareholder value, by means of regression analysis. Deductions are made for key variables including capital structure, ownership and capital market ratios.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>The regression analysis indicates that there are different strategic branding phases and there is correlation between branding and shareholder value. Each phase has its own strategic implications for shareholders, with value either being created or destroyed.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Research limitations\u002Fimplications\u003C\u002Fjats:title>\u003Cjats:p>The data deal with secondary accounting information submitted in annual reports and are based primarily on European or US‐based banks, which mean that the conclusions and generalizations cannot necessarily be applied to other industries, products or on a global scale.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>This is the most comprehensive quantitative study so far conducted in the field of branding and shareholder value in the banking sector, thus providing unique insight into the strategic branding phases with which banks have to contend. Academics and practitioners, including board members, are offered guidance and a conceptual framework for assessing whether branding activities are generating satisfactory financial results for their investors. Furthermore, it also documents that banks with the right balance between branding and overall operating expenditures can achieve a significantly higher return on assets, which can be a decisive factor in achieving a competitive edge in a crowded and competitive market place.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":2854},"Is branding creating shareholder wealth for banks?",{"VOID":2856},"10.1108\u002F02652320910950187",[110],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652320910950187\u002Ffull\u002Fhtml",[2860],{"id":2861,"sortIndex":25,"researcher":24,"roles":2862,"affiliations":2863,"properties":2874},"967aa989-a611-4d36-9ffd-efdee851b898",[],[2864],{"id":24,"sortIndex":25,"affiliation":2865,"properties":24},{"id":2866,"createTime":2867,"updateTime":2868,"relativeEntities":2869,"slug":2870,"properties":2871,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"7c8250cb-1279-444f-a92d-b9a6a18232cc","2024-04-20T01:44:15.033+00:00","2025-02-01T12:56:25.001+00:00",[],"Copenhagen-Business-School-Copenhagen-Denmark",{"title":2872},{"EN":2873},"Copenhagen Business School, Copenhagen, Denmark",{"title":2875},{"EN":2876},"LarsOhnemus",{"url":24,"publisher":2878,"properties":24},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":2879,"slug":10,"properties":2880,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":2886,"manageAffiliations":2887,"indexDatabases":2888,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":2881,"issn":2882,"introduce":2883,"eissn":2884,"title":2885},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[2889,2896],{"id":50,"indexDatabase":2890,"url":65,"indexYears":24,"academicFieldIds":2895,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":2891,"label":2892,"description":2893,"key":61,"publicationTags":2894,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":2897,"url":82,"indexYears":83,"academicFieldIds":2902,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":2898,"label":2899,"description":2900,"key":79,"publicationTags":2901,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],"2009-04-10",2009,[2906,2909,2912,2916,2919,2923,2927,2930,2934,2938,2942,2946,2949,2953,2957,2960,2964,2968,2971,2975,2978,2982,2986,2990,2993,2996,3000,3004,3008,3012,3016,3019,3022,3026,3029,3033,3037],{"id":24,"text":2907,"url":24,"identifiers":2908},"Aaker, D.A. 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(2002), “Managerial ownership and financial performance”, pp. 1‐295, available at: www.encycogov.com\u002FPremiumContent.",{},{"id":24,"text":2997,"url":24,"identifiers":2998},"Motameni, R. and Shahrokhi, M. (1998), “Brand equity valuation: a global perspective”, Journal of Product & Brand Management, Vol. 7 No. 4, pp. 275‐90.",{"doi":2999},"10.1108\u002F10610429810229799",{"id":24,"text":3001,"url":24,"identifiers":3002},"Moutinho, L., Davies, F., Deng, S., Peris, S.M. and Alcaniz, J.E.B. (1997), “The future role of bank branches and their managers: comparing managerial perceptions in Canada and Spain”, International Journal of Bank Marketing, Vol. 15 No. 3, pp. 99‐105.",{"doi":3003},"10.1108\u002F02652329710166019",{"id":24,"text":3005,"url":24,"identifiers":3006},"Nellis, J.G., McCaffery, K.M. and Hutchinson, R.W. (2000), “Strategic challenges for the European banking industry in the new millennium”, International Journal of Bank Marketing, Vol. 18 No. 2, pp. 53‐64.",{"doi":3007},"10.1108\u002F02652320010322967",{"id":24,"text":3009,"url":24,"identifiers":3010},"Ohnemus, L. and Jenster, P. (2007), “Corporate brand thrust and financial performance”, International Studies of Management & Organization, Vol. 37 No. 4, pp. 84‐107.",{"doi":3011},"10.2753\u002FIMO0020-8825370404",{"id":24,"text":3013,"url":24,"identifiers":3014},"Powers, T.L. and Hahn, W. (2002), “Skill and resource based competitive methods: impact on firm performance”, Journal of Services Marketing, Vol. 16 Nos 2\u002F3, pp. 113‐24.",{"doi":3015},"10.1108\u002F08876040210422664",{"id":24,"text":3017,"url":24,"identifiers":3018},"Quelch, J. (2003), “The return of the global brand”, Harvard Business Review, Vol. 81 No. 18, pp. 22‐3.",{},{"id":24,"text":3020,"url":24,"identifiers":3021},"Park, R. (1999), “The global transformation of financial services”, European Business Journal, Vol. 11 No. 1, pp. 7‐17.",{},{"id":24,"text":3023,"url":24,"identifiers":3024},"Saunders, J. and Watters, R. (1993), “Branding financial services”, International Journal of Bank Marketing, Vol. 11 No. 6, pp. 32‐9.",{"doi":3025},"10.1108\u002F02652329310045747",{"id":24,"text":3027,"url":24,"identifiers":3028},"Schildbach, J. (2008), “European banks: the silent (r)evolution”, Deutsche Bank Research, pp. 1‐31, available at: www.dbresearch.com.",{},{"id":24,"text":3030,"url":24,"identifiers":3031},"Strahan, P.E. (2003), “The real effects of US banking deregulation”, The Federal Reserve Bank of St. Louis, Review, pp. 111‐28.",{"doi":3032},"10.20955\u002Fr.85.111-128",{"id":24,"text":3034,"url":24,"identifiers":3035},"Wieringa, J.E. and Verhoef, P.C. (2007), “Understanding customer switching behavior in a liberalized service market”, Journal of Service Research, Vol. 10 No. 2, pp. 174‐86.",{"doi":3036},"10.1177\u002F1094670507306686",{"id":24,"text":526,"url":24,"identifiers":3038},{"doi":528},{"id":3040,"createTime":3041,"updateTime":3042,"relativeEntities":3043,"slug":3044,"properties":3045,"entityType":106,"verifyStatus":107,"verifyTime":3041,"verifyNote":108,"syncStatus":23,"languages":3059,"translateLanguages":3060,"viewCount":25,"primaryUrl":3061,"fullTextUrl":24,"authors":3062,"publicationType":148,"publisherRelationship":3100,"citationCount":3133,"citationInfo":3134,"publishDate":3140,"publishYear":3141,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":3142,"isForceReanalyzing":529},"0d963f6d-3185-41e4-98b6-aea4d7fab7c9","2024-10-10T11:49:33.546+00:00","2025-02-17T23:20:41.484+00:00",[],"Factors-affecting-intention-to-use-e-banking-in-Jordan",{"mag":3046,"keywords":3048,"openalex":3049,"abstract":3051,"title":3054,"doi":3057},{"VOID":3047},"2966738387",{"VI":1103},{"VOID":3050},"W2966738387",{"EN":3052,"VI":3053},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>Despite the wide availability of internet banking, levels of intention to use such facilities remain variable between countries. The purpose of this paper is to focus on e-banking in a country with low intention to use e-banking – Jordan – and to explain the slow uptake.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>A quantitative method employing a cross-sectional survey was used as an appropriate way of meeting the research objectives. The survey was distributed to bank customers in Amman, Jordan, collecting a total of 328 completed questionnaires. SPSS and AMOS software were used, and multiple regression and artificial neural networks were applied to determine the relative impact and importance of e-banking predictors.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>The statistical techniques revealed that several major factors, including perceived ease of use, perceived usefulness, security and reasonable price, stand out as the barriers to intention to use e-banking services in Jordan.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>This study theorizes a series of implications on intention to use e-banking. It draws the attention of Jordanian banks to the full functionality of their e-banking systems, emphasizing positive safety features, which could contribute to changing negative customer perceptions. It also contributes to eliciting the theory of customer value among banks by focusing on how they should properly enhance their use of shared value. Moreover, it will present to managers how e-banking predictors can send meaningful and timely information to customers.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>","\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Mục đích\u003C\u002Fjats:title>\u003Cjats:p>Mặc dù dịch vụ ngân hàng trực tuyến ngày càng phổ biến, mức độ ý định sử dụng các dịch vụ này vẫn khác nhau giữa các quốc gia. Mục đích của bài báo này là tập trung vào ngân hàng điện tử ở một quốc gia có ý định sử dụng ngân hàng điện tử thấp – Jordan – và giải thích nguyên nhân việc sử dụng chậm trễ.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Thiết kế\u002Fphương pháp tiếp cận\u003C\u002Fjats:title>\u003Cjats:p>Một phương pháp định lượng sử dụng khảo sát cắt ngang đã được chọn là cách phù hợp để đáp ứng các mục tiêu nghiên cứu. Khảo sát được phát cho khách hàng ngân hàng ở Amman, Jordan, thu thập tổng cộng 328 bảng câu hỏi hoàn chỉnh. Phần mềm SPSS và AMOS đã được sử dụng, và phân tích hồi quy đa biến cùng mạng nơ-ron nhân tạo đã được áp dụng để xác định tác động và tầm quan trọng tương đối của các yếu tố dự đoán việc sử dụng ngân hàng điện tử.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Kết quả nghiên cứu\u003C\u002Fjats:title>\u003Cjats:p>Các kỹ thuật thống kê đã chỉ ra rằng một số yếu tố chính, bao gồm khả năng sử dụng dễ dàng, tính hữu ích cảm nhận, an ninh và giá cả hợp lý, nổi bật như là các rào cản đối với ý định sử dụng dịch vụ ngân hàng điện tử ở Jordan.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-subheading\">Giá trị\u002Fđộc đáo\u003C\u002Fjats:title>\u003Cjats:p>Nghiên cứu này đưa ra một loạt các hệ quả về ý định sử dụng ngân hàng điện tử. Nó thu hút sự chú ý của các ngân hàng Jordan vào khả năng hoạt động đầy đủ của hệ thống ngân hàng điện tử của họ, nhấn mạnh các tính năng an toàn tích cực, điều này có thể giúp thay đổi những nhận thức tiêu cực của khách hàng. Nó cũng đóng góp vào việc làm sáng tỏ lý thuyết về giá trị khách hàng giữa các ngân hàng bằng cách nhấn mạnh cách họ nên nâng cao việc sử dụng giá trị chung của mình. Hơn nữa, nó sẽ trình bày cho các nhà quản lý cách mà các yếu tố dự đoán ngân hàng điện tử có thể gửi thông tin có ý nghĩa và kịp thời đến khách hàng.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":3055,"VI":3056},"Factors affecting intention to use e-banking in Jordan","Các yếu tố ảnh hưởng đến ý định sử dụng ngân hàng điện tử ở Jordan",{"VOID":3058},"10.1108\u002Fijbm-10-2018-0271",[110],[1116],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002FIJBM-10-2018-0271\u002Ffull\u002Fhtml",[3063,3083],{"id":3064,"sortIndex":115,"researcher":24,"roles":3065,"affiliations":3066,"properties":3078},"c1bc48ed-7e41-4469-a329-db32a053fe97",[],[3067],{"id":3068,"sortIndex":25,"affiliation":3069,"properties":24},"d19c7e0f-04a3-499c-9147-0f05e36ff7ec",{"id":3070,"createTime":3071,"updateTime":3072,"relativeEntities":3073,"slug":3074,"properties":3075,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"4220bbd3-2736-4b26-89f2-5999551e381f","2024-01-09T11:38:46.463+00:00","2024-10-10T11:49:33.567+00:00",[],"Department-of-Management-and-Marketing-College-of-Business-and-Economics-Qatar-University-Doha-Qatar",{"title":3076},{"VI":3077},"Department of Management and Marketing, College of Business and Economics, Qatar University, Doha, Qatar",{"openalex":3079,"title":3081},{"VOID":3080},"A5033969123",{"EN":3082},"Ahmed Salameh Alamro",{"id":3084,"sortIndex":25,"researcher":24,"roles":3085,"affiliations":3086,"properties":3093},"a3daf649-4e88-49ab-977a-5928df2c6193",[],[3087],{"id":3088,"sortIndex":25,"affiliation":3089,"properties":24},"a199e15f-1c49-4e23-bfb8-484e01eabff7",{"id":3070,"createTime":3071,"updateTime":3072,"relativeEntities":3090,"slug":3074,"properties":3091,"entityType":45,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},[],{"title":3092},{"VI":3077},{"openalex":3094,"orcid":3096,"title":3098},{"VOID":3095},"A5024660421",{"VOID":3097},"https:\u002F\u002Forcid.org\u002F0000-0002-6989-8897",{"EN":3099},"Abdel Latef Anouze",{"url":24,"publisher":3101,"properties":3126},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":3102,"slug":10,"properties":3103,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":3109,"manageAffiliations":3110,"indexDatabases":3111,"url":87,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":3104,"issn":3105,"introduce":3106,"eissn":3107,"title":3108},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[3112,3119],{"id":50,"indexDatabase":3113,"url":65,"indexYears":24,"academicFieldIds":3118,"indexDatabaseRanking":24},{"id":52,"createTime":53,"updateTime":54,"relativeEntities":3114,"label":3115,"description":3116,"key":61,"publicationTags":3117,"standard":24},[],{"EN":57,"VI":57},{"VI":59,"EN":60},[63,64],[67],{"id":69,"indexDatabase":3120,"url":82,"indexYears":83,"academicFieldIds":3125,"indexDatabaseRanking":86},{"id":71,"createTime":72,"updateTime":73,"relativeEntities":3121,"label":3122,"description":3123,"key":79,"publicationTags":3124,"standard":24},[],{"EN":76,"VI":76},{"EN":76,"VI":78},[81],[85],{"volume":3127,"pages":3129,"issue":3131},{"VOID":3128},"38",{"VOID":3130},"86-112",{"VOID":3132},"1",143,{"total":3133,"publishYear":24,"statisticByYear":3135},{"2020":3136,"2021":3137,"2022":3138,"2023":3139,"2024":2224},6,26,37,44,"2019-07-22",2019,[3143,3147,3150,3153,3157,3159,3162,3166,3168,3171,3174,3177,3180,3183,3187,3191,3195,3198,3201,3204,3207,3210,3214,3218,3221,3224,3227,3231,3234,3238,3241,3244,3247,3251,3255,3257,3260,3263,3267,3270,3272,3276,3278,3281,3284,3287,3289,3291,3294,3298,3302,3305,3309,3313,3316,3319,3322,3326,3330,3333,3337,3340,3344,3347,3349,3353,3357,3360,3364,3368,3371,3374,3378,3381,3384,3388,3392,3396,3400,3404,3407,3411,3414,3417,3421,3425,3429,3432,3435,3437,3441,3444,3447,3451,3454,3458,3460,3464,3467,3471,3474,3477,3480,3484,3488,3492,3495,3499,3501,3505,3508,3512,3516,3519,3523,3526,3530,3533,3537,3541,3545,3548,3552,3555,3559,3561,3564,3567,3571,3575,3579,3582,3586,3588,3591,3594,3597,3600,3604,3608,3612,3616,3620,3623,3627,3630,3634],{"id":24,"text":3144,"url":24,"identifiers":3145},"2013, 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Commerce, 16, 1",{},{"id":24,"text":3178,"url":24,"identifiers":3179},"2011, The impact of e-banking on the performance of Jordanian Banks, Journal of Internet Banking and Commerce, 16, 1",{},{"id":24,"text":3181,"url":24,"identifiers":3182},"2009, An analysis of online banking usage intentions: an extension of the technology acceptance model, International Journal Business & Society, 10, 27",{},{"id":24,"text":3184,"url":24,"identifiers":3185},"2018, Usage based upon reasons: the case of electronic banking services in India, International Journal of Bank Marketing, 36, 680, 10.1108\u002FIJBM-03-2017-0060",{"doi":3186},"10.1108\u002FIJBM-03-2017-0060",{"id":24,"text":3188,"url":24,"identifiers":3189},"2015, Integrating TAM, TPB and TOE frameworks and expanding their characteristic constructs for e-commerce adoption by SMEs, Journal of Science and Technology Policy Management, 6, 76, 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