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Journal of Medicine and Pharmacy","Tạp chí Y Dược học Cần Thơ",{"EN":487,"VI":488},"\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">04\u002F10\u002F2015 Ministry of Information and Communications allowed Can Tho journal of medicine and pharmacy to operate (102 \u002FGP-BTTTT)\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">07\u002F16\u002F2015 Can Tho journal of medicine and pharmacy is internationally recognized: ISSN 2354-1210\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">In 2016, The journal has been included in the list of medical science journals by The State Council for professorship which is awarded a work score of 0-0.5 points for a published article.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Can Tho Journal of Medicine and Pharmacy welcome original works that haven’t been submitted or published in other medical journals. Posts must contain content related to one of the journal’s categories.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The content published\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The journal is divided into 3 categories:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Scientific research article: are valuable scientific works, which have been researched and accepted.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Overview of medicine, biology and pharmacy: serving the objective of continuing training in the fields of medicine, biology and pharmacy; to systematize classical and modern knowledge.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Update information on new knowledge about medicine, biology, pharmacy in the country and in the world.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Scope\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Publication and introduction of scientific research in the fields:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">+ Medicine (internal medicine, surgery, pediatrics, obstetrics and gynecology, odonto-stomatology, laboratory, oncology, traditional medicine, nursing).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">+ Biology (genetics, biotechnology).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">+ Pharmacology (pharmaceutics, drug quality analysis-control, synthetic pharmaceutical chemistry, biochemistry, pharmacognosy, botany, clinical pharmacy).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- To enhance the quality of undergraduate, postgraduate education, scientifically researching and meet the necessary treatment in hospital.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Introducing the updated domestic and oversea information about science technology to promote scientific research and exchanging technology in local, other universities.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">- Exchanging pharmaceutical and medical information for social health developing in the Mekong Delta and Vietnam.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The object\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Postgraduate students, student of Can Tho University of Medicine and Pharmacy, scientists from schools, research institutes, hospitals, health centers, pharmaceutical companies of the Mekong Delta; other provinces and regions in Vietnam and other country.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Address\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Headquarters of Can Tho Journal of Medicine and Pharmacy, located Scientific Research and International Cooperation Office: 179 Nguyen Van Cu Street, An Khanh Ward, Ninh Kieu District, Can Tho City, Vietnam.\u003C\u002Fspan>\u003C\u002Fp>","\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Ngày 16\u002F7\u002F2015, Tạp chí Y Dược học Cần Thơ được cấp chỉ số quốc tế: ISSN 2354-1210.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Từ tháng 4\u002F2016, Tạp chí đã được Hội đồng Giáo sư ngành Y đưa vào danh sách các tạp chí khoa học Y học được tính điểm công trình 0-0,5 điểm cho một bài báo đăng.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Năm 2020 Tạp chí Y Dược học Cần Thơ đã được phê duyệt vào danh mục của các Hội đồng Giáo sư ngành Dược học được tính điểm công trình 0-0,5 điểm cho một bài báo đăng.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ ra 12 số\u002Fnăm, 180-200 trang\u002Fsố.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Từ tháng 12\u002F2022 Tạp chí Y Dược học Cần Thơ là thành viên của hệ thống Crossref và từ tháng 01\u002F2023 tạp chí thực hiện bình duyệt online kín 2 chiều nhằm tăng tính minh bạch, tin cậy của các công trình nghiên cứu khoa học và đảm bảo tốt nhất chất lượng khoa học của bài viết.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tôn chỉ, mục đích và phạm vi của tạp chí\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tôn chỉ và mục đích hoạt động của tạp chí: xuất bản nhằm mục đích phổ biến kết quả từ các đề tài nghiên cứu khoa học; giao lưu trao đổi khoa học, chia sẻ kinh nghiệm, học tập, đồng thời cập nhật thông tin khoa học mới trong các lĩnh vực y, sinh, dược học trong và ngoài nước.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Phạm vi của tạp chí: Tạp chí xuất bản được chia thành 3 chuyên mục: (i) Bài báo nghiên cứu khoa học là kết quả công trình nghiên cứu khoa học có giá trị đã được triển khai nghiên cứu, (ii) Bài tổng quan y, sinh, dược học: phục vụ mục tiêu đào tạo liên tục trong lĩnh vực y, sinh, dược học; nhằm hệ thống hóa những kiến thức kinh điển và hiện đại; (iii) Thông tin cập nhật kiến thức mới về y, sinh, dược học trong nước và trên thế giới.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Chính sách truy cập mở\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ áp dụng chính sách truy cập mở đối với các bài báo đã xuất bản đến với độc giả, nhằm mở rộng cơ hội tiếp cận các kết quả nghiên cứu chất lượng cao và tăng cường trao đổi kiến thức. Tạp chí đăng tải trực tuyến (miễn phí) toàn văn các bài báo được công bố trên website của Tạp chí (https:\u002F\u002Ftapchi.ctump.edu.vn).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Đạo đức xuất bản\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ cam kết tuân thủ đạo đức xuất bản phù hợp với các hướng dẫn và tiêu chuẩn của the Committee on Publication Ethics (COPE), tuân thủ các nguyên tắc của COPE’s Core Practices, Best Practices Guidelines for Journal Editors và Guidelines on Good Publication Practices.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Bản thảo bài báo chỉ được chấp nhận khi được tác giả chịu trách nhiệm chính cam kết các nội dung sau: Các nội dung của bản thảo chưa được đăng tải toàn bộ hoặc một phần ở các tạp chí khác; Tất cả các tác giả đều có đóng góp một cách đáng kể vào quá trình nghiên cứu hoặc chuẩn bị bản thảo và cùng chịu trách nhiệm về các nội dung của bản thảo; Tuân thủ các biện pháp đảm bảo đạo đức nghiên cứu (ví dụ thỏa thuận đồng ý tham gia nghiên cứu).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Cam kết bảo mật\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí cam kết thực hiện và tuân thủ các quy định của luật và các văn bản hướng dẫn liên quan đến bảo mật thông tin cá nhân trên không gian mạng. Các thông tin mà người dùng (tác giả, độc giả, biên tập viên, người phản biện) nhập vào các biểu mẫu trên Hệ thống Quản lý xuất bản trực tuyến của tạp chí chỉ được sử dụng vào các mục đích đã được tuyên bố rõ ràng và sẽ không được cung cấp cho bất kỳ bên thứ ba nào khác, hay dùng vào bất kỳ mục đích nào khác.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Phí gửi bài\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Lệ phí gửi đăng bài: 1.000.000đ\u002Fbài báo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Lệ phí gửi đăng nhanh: 1.500.000đ\u002Fbài báo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Đối với tác giả là cán bộ viên chức thuộc Trường Đại học Y Dược Cần Thơ thì được hỗ trợ 50% lệ phí gửi đăng bài.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Đối với sinh viên thực hiện đề tài nghiên cứu khoa học cấp trường được hỗ trợ 100% lệ phí đăng bài ( Tác giả gửi đính kèm “ Quyết định về việc giao tổ chức thực hiện đề tài nghiên cứu khoa học cấp Trường của sinh viên”).\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Hình thức nộp lệ phí:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Tiền mặt:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Nộp trực tiếp tại Phòng Tài chính - Kế toán, Trường Đại học Y Dược Cần Thơ, số 179 Nguyễn Văn Cừ, P. An Khánh, Q. Ninh Kiều, thành phố Cần Thơ.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Chuyển khoản:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tên Tài khoản: Trường ĐHYD Cần Thơ, Số TK: 0111000115668, tại ngân hàng Vietcombank chi nhánh Cần Thơ.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Thời gian: Áp dụng từ ngày 01\u002F02\u002F2023.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">* Phí gửi bài không được hoàn trả khi bài viết bị từ chối hoặc tác giả xin rút bài viết.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Quy trình phản biện bài báo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tạp chí Y Dược học Cần Thơ thực hiện quy trình phản biện kín hai chiều nghiêm ngặt. Danh tính của những người phản biện không được tiết lộ cho các tác giả và ngược lại. Quy trình thẩm định bài báo đăng gồm các bước sau:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tiếp nhận bản thảo\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Tác giả liên hệ gửi bản thảo đến Tạp chí qua hệ thống trực tuyến tại website: https:\u002F\u002Ftapchi.ctump.edu.vn. Hướng dẫn về cách đăng ký, gửi bài và chuẩn bị bản thảo được cung cấp trên website của Tạp chí.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Sàng lọc sơ bộ\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Sau khi Tòa soạn nhận được bài báo của tác giả, Ban Thư ký sẽ tiến hành kiểm tra sơ bộ bài báo (các yêu cầu về nội dung và hình thức). Những bài báo không đúng quy cách hoặc có nội dung không phù hợp hoặc vi phạm bản quyền sẽ bị từ chối (Ban Thư ký thông báo phản hồi đến tác giả trong vòng 1 tuần). Những bài báo đủ điều kiện, được Ban Thư ký tòa soạn chuyển đến Ban Biên tập có cùng chuyên môn với nội dung bài báo để đề xuất người phản biện. Thời gian kể từ khi Ban Biên tập nhận bài báo đến khi đề xuất người phản biện bài báo chậm nhất là 5 ngày.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Vòng phản biện\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Ban Thư ký gửi bài và yêu cầu phản biện đến 02 phản biện độc lập.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Các phản biện gởi nhận xét cho Ban Thư ký. Thời gian từ khi gửi bài cho phản biện đến khi nhận ý kiến của phản biện tối đa là 20 ngày.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Xử ký kết quả phản biện\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Nếu ý kiến đồng ý cho đăng và không cần chỉnh sửa, Ban Thư ký tiếp tục đăng bài theo qui trình.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Nếu ý kiến đồng ý đăng và cần chỉnh sửa, Ban Thư ký sẽ thông tin đến tác giả chỉnh sửa theo yêu cầu của người phản biện. Thời gian chỉnh sửa và gửi lại kéo dài không quá 2 tuần, từ khi tác giả bài báo nhận được thông tin (Quá trình này có thể lặp lại tối đa 2 lần\u002F1 bài báo). Khi có sự thống nhất, đồng ý của người phản biện; bài báo được tiếp tục đăng theo qui trình.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">3. Những bài báo có chất lượng không đạt yêu cầu, cả 2 phản biện không đồng ý cho đăng sẽ bị Tòa soạn từ chối đăng.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Xuất bản\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">1. Ban Thư ký tổng hợp các bản thảo đã được tác giả hoàn thiện sau thẩm định trình Ban Biên tập xem xét, Tổng Biên tập phê duyệt, quyết định bài đăng theo các tiêu chí: sự phù hợp nội dung với tôn chỉ và mục đích, thể loại bài viết (ưu tiên các bài có bài có nghiên cứu chuyên sâu, hàm lượng khoa học cao), đóng góp mới bài báo, bài báo được ưu tiên đăng trong số gần nhất của Tạp chí theo thứ tự: tính thời sự, chất lượng bài báo và thời gian gửi bài.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">2. Ban Biên tập và Ban Thư ký biên tập bản thảo, chế bản, đọc rà soát lỗi. Thời gian hoàn thành từ 10-15 ngày.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">3. Ban Thư ký có trách nhiệm thông báo cho tác giả bài báo (bằng e-mail) về tình hình phê duyệt bài báo, thời gian, số kỳ, tập xuất bản bài báo theo qui định.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">4. Danh sách bài báo theo số Tạp chí được in ấn và phát hành trong năm định kỳ được công bố chính thức trên website: https:\u002F\u002Ftapchi.ctump.edu.vn\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cbr>\u003C\u002Fp>",{"VOID":490},"wcQ1uqwAAAAJ","2023-05-30T08:17:21.868+00:00",[],[494],{"id":495,"createTime":28,"updateTime":28,"relativeEntities":496,"slug":28,"properties":497,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":507,"parentIds":508,"statistic":28},"6413896b-eca9-442b-a73f-182a58a0ce40",[],{"title":498,"address":501,"country":504,"abbreviation":505},{"EN":499,"VI":500},"Can Tho University of Medicine and Pharmacy","Trường Đại học Y Dược Cần Thơ",{"EN":502,"VI":503},"No 179, Nguyen Van Cu street, An Khanh ward, Ninh Kieu district, Can Tho city, Vietnam","Số 179, đường Nguyễn Văn Cừ, phường An Khánh, quận Ninh Kiều, thành phố Cần Thơ, Việt Nam",{"VOID":15},{"VOID":506},"ctump","http:\u002F\u002Fwww.ctump.edu.vn\u002F",[],[],"https:\u002F\u002Ftapchi.ctump.edu.vn\u002Findex.php\u002Fctump",{"impactFactor":32,"impactFactorByYear":512,"i10Index":32,"i10IndexLast5Year":32,"totalPublication":514,"totalPublicationByYear":515,"totalCitation":520,"totalCitationByYear":521,"totalCitationPerPublication":108,"totalCitationPerPublicationByYear":523,"hindexLast5Year":45,"hindex":45},{"2022":513,"2023":111,"2024":106},0.01,1556,{"2020":47,"2021":516,"2022":517,"2023":518,"2024":519,"2025":122},57,306,801,358,161,{"2021":146,"2022":280,"2023":522},99,{"2021":524,"2022":318,"2023":104},0.23,{"impactFactor":28,"impactFactorByYear":28,"i10Index":123,"i10IndexLast5Year":123,"totalPublication":526,"totalPublicationByYear":527,"totalCitation":526,"totalCitationByYear":528,"totalCitationPerPublication":40,"totalCitationPerPublicationByYear":531,"hindexLast5Year":49,"hindex":49},476,{"0":205,"2019":123,"2021":139,"2022":459,"2023":451,"2024":357,"2025":49,"2026":48},{"2021":42,"2022":123,"2023":161,"2024":529,"2025":360,"2026":530},136,83,{"2021":105,"2022":513,"2023":532,"2024":127,"2025":533,"2026":534},0.62,25.43,13.83,{"id":536,"createTime":537,"updateTime":382,"relativeEntities":538,"slug":539,"properties":540,"entityType":25,"verifyStatus":26,"verifyTime":28,"verifyNote":28,"languages":552,"translateLanguages":28,"viewCount":133,"subjectFields":553,"manageAffiliations":554,"indexDatabases":555,"url":556,"thumbnailPath":557,"statistic":558,"gsStatistic":594,"type":55,"analyzePriority":28},"6984a56a-db70-403b-9cc4-4013e1ceaffa","2023-05-09T06:47:40.346+00:00",[],"T%E1%BA%A1p%20ch%C3%AD%20Nghi%C3%AAn%20c%E1%BB%A9u%20n%C6%B0%E1%BB%9Bc%20ngo%C3%A0i",{"country":541,"issn":542,"title":544,"introduce":547,"gsId":550},{"VOID":15},{"VOID":543},"25252445",{"EN":545,"VI":546},"VNU Journal of Foreign Studies","Tạp chí Nghiên cứu nước ngoài",{"EN":548,"VI":549},"{\"ops\":[{\"insert\":\"\\n\\nThe \\n\"},{\"attributes\":{\"italic\":true},\"insert\":\"VNU Journal of Science\"},{\"insert\":\"\\n was established in 1985 for the publication of national and international research papers in all fields of natural sciences and technology, social sciences and humanities. 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(1991), “Mutual fund distribution fees: an empirical analysis of the impact of deregulation”, Journal of Financial Services Research, Vol. 5 No. 1, pp. 25‐42.",{"doi":1224},"10.1007\u002FBF00127082",{"id":28,"text":1226,"url":28,"identifiers":1227},"Chevalier, J. and Ellison, G. (1997), “Risk taking by mutual funds as a response to incentives”, Journal of Political Economy, Vol. 105 No. 6, pp. 1167‐200.",{"doi":1228},"10.1086\u002F516389",{"id":28,"text":1230,"url":28,"identifiers":1231},"Christoffersen, S.E.K. (2001), “Why do money fund managers waive their fees?”, Journal of Finance, Vol. 56 No. 3, pp. 1117‐40.",{"doi":1232},"10.1111\u002F0022-1082.00358",{"id":28,"text":1234,"url":28,"identifiers":1235},"Cooper, M.J., Gulen, H. and Rau, P.R. (2005), “Changing names with style: mutual fund name changes and their effects on fund flows”, Journal of Finance, Vol. 60 No. 6, pp. 2825‐58.",{"doi":1236},"10.1111\u002Fj.1540-6261.2005.00818.x",{"id":28,"text":1238,"url":28,"identifiers":1239},"Del Guercio, D. and Tkac, P. (2002), “The determinants of the flows of funds of managed portfolios: mutual funds vs pension funds”, Journal of Financial and Quantitative Analysis, Vol. 37, pp. 523‐58.",{"doi":1240},"10.2307\u002F3595011",{"id":28,"text":1242,"url":28,"identifiers":1243},"Del Guercio, D. and Tkac, P. (2005), “Star power: assessing the effect of an information intermediary on mutual fund flows”, working paper, Federal Reserve Bank of Atlanta\u002FUniversity of Oregon Department of Finance, Eugene, OR.",{},{"id":28,"text":1245,"url":28,"identifiers":1246},"Dellva, W.L. and Olson, G.T. (1998), “The relationship between mutual fund fees and expenses and their effects on performance”, Financial Review, Vol. 33, pp. 85‐103.",{"doi":1247},"10.1111\u002Fj.1540-6288.1998.tb01609.x",{"id":28,"text":1249,"url":28,"identifiers":1250},"Ferris, S.P. and Chance, D.M. (1987), “The effect of 12b‐1 plans on mutual fund expense ratios: a note”, Journal of Finance, Vol. 42 No. 4, pp. 1077‐82.",{"doi":1251},"10.1111\u002Fj.1540-6261.1987.tb03929.x",{"id":28,"text":1253,"url":28,"identifiers":1254},"Frye, M.B. (2001), “The performance of bank‐managed mutual funds”, Journal of Financial Research, Vol. 24, pp. 419‐42.",{"doi":1255},"10.1111\u002Fj.1475-6803.2001.tb00778.x",{"id":28,"text":1257,"url":28,"identifiers":1258},"Gruber, M.J. (1996), “Another puzzle: the growth in actively managed mutual funds”, Journal of Finance, Vol. 51 No. 3, pp. 783‐810.",{"doi":1259},"10.1111\u002Fj.1540-6261.1996.tb02707.x",{"id":28,"text":1261,"url":28,"identifiers":1262},"Hecht, P. and Vuolteenaho, T. (1996), “Agency problems and organizational structure: evidence from the Finnish mutual fund industry”, working paper, University of Chicago, Chicago, IL.",{},{"id":28,"text":1264,"url":28,"identifiers":1265},"Ippolito, R.A. (1992), “Consumer reaction to measures of poor quality: evidence from the mutual fund industry”, Journal of Law and Economics, Vol. 35 No. 1, pp. 45‐70.",{"doi":1266},"10.1086\u002F467244",{"id":28,"text":1268,"url":28,"identifiers":1269},"Jain, P.C. and Wu, J.S. (2000), “Truth in mutual fund advertising: evidence on future performance and fund flows”, Journal of Finance, Vol. 55 No. 2, pp. 937‐58.",{"doi":1270},"10.1111\u002F0022-1082.00232",{"id":28,"text":1272,"url":28,"identifiers":1273},"Jensen, M.C. (1969), “Risk, the pricing of capital assets, and the evaluation of investment portfolios”, Journal of Business, Vol. 42 No. 2, pp. 167‐247.",{"doi":1274},"10.1086\u002F295182",{"id":28,"text":1276,"url":28,"identifiers":1277},"Kasanen, E., Lipponen, V. and Puttonen, V. (2001), “What determines mutual fund growth: evidence from Finland”, The Finnish Journal of Business Economics, Vol. 50 No. 2, pp. 227‐59.",{},{"id":28,"text":1279,"url":28,"identifiers":1280},"Kennedy, P. (1993), A Guide to Econometrics, 3rd ed., MIT Press, Cambridge, MA.",{},{"id":28,"text":1282,"url":28,"identifiers":1283},"Knuutila, M., Puttonen, V. and Smythe, T. (2007), “The effect of distribution channels on mutual fund flows”, Journal of Financial Services Marketing, forthcoming.",{"doi":1284},"10.1057\u002Fpalgrave.fsm.4760058",{"id":28,"text":1286,"url":28,"identifiers":1287},"Korkeamaki, T. and Smythe, T. (2004), “Effects of market segmentation and bank concentration on mutual fund expenses and returns: evidence from Finland”, European Financial Management, Vol. 10 No. 3, pp. 413‐38.",{"doi":1288},"10.1111\u002Fj.1354-7798.2004.00257.x",{"id":28,"text":1290,"url":28,"identifiers":1291},"Korpela, M. and Puttonen, V. (2006), “Mutual fund expenses: evidence on the effect of distribution channels”, Journal of Financial Services Marketing, Vol. 11 No. 1, pp. 17‐29.",{"doi":1292},"10.1057\u002Fpalgrave.fsm.4760010",{"id":28,"text":1294,"url":28,"identifiers":1295},"Lesseig, V.P., Long, M.D. and Smythe, T. (2002), “Gains to mutual fund sponsors offering multiple share class funds”, Journal of Financial Research, Vol. 25 No. 1, pp. 81‐98.",{"doi":1296},"10.1111\u002F1475-6803.00005",{"id":28,"text":1298,"url":28,"identifiers":1299},"Livingston, M. and O'Neal, E.S. (1998), “The cost of mutual fund distribution fees”, Journal of Financial Research, Vol. 21 No. 2, pp. 205‐18.",{"doi":1300},"10.1111\u002Fj.1475-6803.1998.tb00680.x",{"id":28,"text":1302,"url":28,"identifiers":1303},"McLeod, R.W. and Malhotra, D.K. (1994), “A re‐examination of the effect of 12b‐1 plans on mutual fund expense ratios”, Journal of Financial Research, Vol. 17 No. 2, pp. 231‐40.",{"doi":1304},"10.1111\u002Fj.1475-6803.1994.tb00188.x",{"id":28,"text":1306,"url":28,"identifiers":1307},"Malhotra, D.K. and McLeod, R.W. (1997), “An empirical analysis of mutual fund expenses”, Journal of Financial Research, Vol. 20 No. 2, pp. 175‐90.",{"doi":1308},"10.1111\u002Fj.1475-6803.1997.tb00243.x",{"id":28,"text":1310,"url":28,"identifiers":1311},"Nanda, V., Wang, Z.J. and Zheng, L. (2004), “Family values and the star phenomenon: strategies of mutual fund families”, Review of Financial Studies, Vol. 17 No. 3, pp. 667‐98.",{"doi":1312},"10.1093\u002Frfs\u002Fhhg054",{"id":28,"text":1314,"url":28,"identifiers":1315},"Rogers, W.H. (1993), “Regression standard errors in clustered sample”, Stata Technical Bulletin, Vol. 13, pp. 19‐23.",{},{"id":28,"text":1317,"url":28,"identifiers":1318},"Sirri, E. and Tufano, P. (1998), “Costly search and mutual fund flows”, Journal of Finance, Vol. 53 No. 5, pp. 1589‐622.",{"doi":1319},"10.1111\u002F0022-1082.00066",{"id":28,"text":1321,"url":28,"identifiers":1322},"Tufano, P. and Sevick, M. (1997), “Board structure and fee‐setting in the US mutual fund industry”, Journal of Financial Economics, Vol. 46 No. 3, pp. 321‐55.",{"doi":1323},"10.1016\u002FS0304-405X(97)00033-0",{"id":28,"text":1325,"url":28,"identifiers":1326},"Warther, V.A. (1995), “Aggregate mutual fund flows and security returns”, Journal of Financial Economics, Vol. 39 No. 2, pp. 209‐35.",{"doi":1327},"10.1016\u002F0304-405X(95)00827-2",{"id":28,"text":1329,"url":28,"identifiers":1330},"Yankow, J.J., Smythe, T.I., Jones, M.A. and Lesseig, V.P. (2006), “The impact of advertising on fund flows in alternative distribution channels”, working paper, Furman University, Greenville, SC.",{},{"id":28,"text":1332,"url":28,"identifiers":1333},"Elton, E.J., Gruber, J.M. and Blake, C.R. (1996), “The persistence of risk‐adjusted mutual fund performance”, Journal of Business, Vol. 69 No. 2, pp. 133‐57.",{"doi":1334},"10.1086\u002F209685",{"id":28,"text":1336,"url":28,"identifiers":1337},"Grinblatt, M. and Titman, S. (1995), “Momentum investment strategies, portfolio performance, and herding: a study of mutual fund behavior”, American Economic Review, Vol. 85 No. 5, pp. 1088‐105.",{},{"id":28,"text":1339,"url":28,"identifiers":1340},"Malkiel, B.G. (1995), “Returns from investing in equity mutual funds 1971 to 1991”, Journal of Finance, Vol. 50 No. 2, pp. 549‐72.",{"doi":1341},"10.1111\u002Fj.1540-6261.1995.tb04795.x",{"id":1343,"createTime":1344,"updateTime":1345,"relativeEntities":1346,"slug":1347,"properties":1348,"entityType":951,"verifyStatus":26,"verifyTime":1345,"verifyNote":1122,"languages":1355,"translateLanguages":28,"viewCount":32,"primaryUrl":1356,"fullTextUrl":28,"authors":1357,"publicationType":972,"publisherRelationship":1401,"citationCount":28,"citationInfo":28,"publishDate":1442,"publishYear":1443,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":1444,"openAccess":28,"references":1445,"isForceReanalyzing":1108},"02dce425-e77d-4ab7-83b0-76aa5821f0fc","2024-04-18T05:58:10.729+00:00","2024-12-06T09:02:52.391+00:00",[],"Online-banking-applications-and-community-bank-performance",{"title":1349,"doi":1351,"abstract":1353},{"EN":1350},"Online banking applications and community bank performance",{"VOID":1352},"10.1108\u002F02652320810902442",{"EN":1354},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>The purpose of this paper is to examine the impact of online banking intensity on the financial performance of community banks.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>This study estimates online banking intensity and bank performance indices using a combination of primary and secondary data. Online banking intensity is specified as a latent construct and estimated using web feature data collected from bank websites. An empirical profit function of a nonstandard Fourier flexible form is estimated using bank's financial data to derive a theoretically consistent performance measure. The actual impact of online banking on performance is measured by regressing the profit efficiency index against a number of correlates including online banking intensity measure.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>Study results indicate that the increasing use of internet as an additional channel of marketing banking services has significantly improved the financial performance of community banks.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Practical implications\u003C\u002Fjats:title>\u003Cjats:p>These results show that online banking improves the financial performance and should encourage community banks to adopt new information technologies and offer targeted online services.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>This paper is the first of its kind that applies a structural equation modeling framework to develop a comprehensive online banking intensity measure, which accounts for a wide array of products and services offered online by a bank, and utilizes the estimated index in measuring the impact of internet banking intensity on bank 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(2003), “The economic effects of technological progress: evidence from the banking industry”, Journal of Money, Credit and Banking, Vol. 35, pp. 141‐76.",{"doi":1465},"10.1353\u002Fmcb.2003.0009",{"id":28,"text":1467,"url":28,"identifiers":1468},"Berger, A.N. and DeYoung, R. (2006), “Technological progress and the geographic expansion of the banking industry. Journal of Money”, Credit, and Banking, Vol. 38 No. 6, pp. 1483‐513.",{"doi":1469},"10.1353\u002Fmcb.2006.0077",{"id":28,"text":1471,"url":28,"identifiers":1472},"Berger, A.N. and Mester, L.J. (1997), “Inside the black box: what determines differences in the efficiency of financial institutions”, Journal of Banking & Finance, Vol. 21, pp. 895‐947.",{"doi":1473},"10.1016\u002FS0378-4266(97)00010-1",{"id":28,"text":1475,"url":28,"identifiers":1476},"Berger, A.N., Dick, A.A., Goldberg, L.G. and White, L.J. 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A Look at Internet Banking in the Tenth Federal Reserve District, Financial Industry Perspectives, Federal Reserve Bank of Kansas City.",{},{"id":28,"text":1638,"url":28,"identifiers":1639},"Tan, M. and Teo, T. (2000), “Factors influencing the adoption of internet banking”, Journal of the AIS, Vol. 1, pp. 1‐42.",{"doi":1640},"10.17705\u002F1jais.00005",{"id":28,"text":1642,"url":28,"identifiers":1643},"Tih, S. and Ennis, S. (2007), “Cross‐industry analysis of consumer assessments of internet retailers' service performances”, International Journal of Retail & Distribution Management, Vol. 34 Nos 4\u002F5, pp. 290‐307.",{"doi":1644},"10.1108\u002F09590550610660242",{"id":1646,"createTime":1647,"updateTime":1647,"relativeEntities":1648,"slug":1649,"properties":1650,"entityType":951,"verifyStatus":26,"verifyTime":1657,"verifyNote":1122,"languages":1658,"translateLanguages":28,"viewCount":32,"primaryUrl":1659,"fullTextUrl":28,"authors":1660,"publicationType":972,"publisherRelationship":1691,"citationCount":28,"citationInfo":28,"publishDate":1732,"publishYear":1733,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":1734,"openAccess":28,"references":1735,"isForceReanalyzing":1108},"03552df5-70f5-4f62-bc2d-461989e7e68b","2024-07-24T18:53:31.910+00:00",[],"Determinants-of-digitally-instigated-insurance-relationships",{"title":1651,"doi":1653,"abstract":1655},{"EN":1652},"Determinants of digitally instigated insurance relationships",{"VOID":1654},"10.1108\u002F02652321111177803",{"EN":1656},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>The purpose of this paper is to develop a conceptual model for explaining insurance customers' intentions towards using the internet as a channel for communication and interaction with insurance companies by integrating Technology Acceptance Model (TAM) and trust.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>The paper seeks to conceptually develop an integrated framework for studying and measuring the perceptions of customers towards using the internet as a source of communication and interaction. The TAM model is taken as a point of departure where trust and trustworthiness, being essential in insurance relationships, have been included in the model. Trust is divided into perceived competence, perceived benevolence and perceived integrity, which in turn affect whether the customer will find the firm trustworthy or not. A second dimension that is developed in this paper is the disposition to trust, which is defined as a customer‐related factor. This disposition to trust is in turn affected by the customer's internet knowledge and product knowledge.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>The paper contributes by developing the model for understanding and explaining factors that affect customers' attitudes and intentions towards on‐line interactions. By emphasizing internet‐, customer‐ and Ffrm‐related factors, it would arguably be possible to explain factors that affect trust, and trustworthiness, as well as the customer's attitudes towards the organization and the communication and distribution channel while also integrating the customer‐specific factors.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Research limitations\u003C\u002Fjats:title>\u003Cjats:p>The model developed in this paper is conceptual and needs to be tested empirically.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>The findings of this paper will serve as a basis for further research aiming at answering the research question on what factors affect customers' attitudes towards using the internet as an interface within the financial services sector. It also contributes to practices by identifying and defining factors that can affect trust in relationships as well as the choice of communication and distribution channels depending on customers' attitudes.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>","2024-07-24T18:53:31.909+00:00",[31],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652321111177803\u002Ffull\u002Fhtml",[1661,1676],{"id":1662,"sortIndex":32,"researcher":28,"roles":1663,"affiliations":1664,"properties":1673,"displayName":1675,"givenName":28,"familyName":28},"10f91871-65ec-432e-a896-ab0009ee24af",[],[1665],{"id":1666,"sortIndex":32,"affiliation":1667,"properties":28},"211c7bbb-7a43-4249-aa0f-323eff4b8acb",{"id":1666,"createTime":28,"updateTime":28,"relativeEntities":1668,"slug":28,"properties":1669,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1672,"statistic":28},[],{"title":1670},{"VI":1671},"Department of Business Studies, Uppsala University, Uppsala, Sweden",[],{"title":1674},{"EN":1675},"MikaelGidhagen",{"id":1677,"sortIndex":40,"researcher":28,"roles":1678,"affiliations":1679,"properties":1688,"displayName":1690,"givenName":28,"familyName":28},"af2e024e-8602-41a4-89f7-e1297a455b80",[],[1680],{"id":1681,"sortIndex":32,"affiliation":1682,"properties":28},"7dad94be-b0ad-451c-ab6d-507e93dfd224",{"id":1681,"createTime":28,"updateTime":28,"relativeEntities":1683,"slug":28,"properties":1684,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1687,"statistic":28},[],{"title":1685},{"EN":1686},"CER, Department of Social Sciences, Mid Sweden University, Sundsvall, Sweden",[],{"title":1689},{"EN":1690},"SabineGebert Persson",{"url":28,"publisher":1692,"properties":1725},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":1693,"slug":872,"properties":1694,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":32,"subjectFields":1699,"manageAffiliations":1704,"indexDatabases":1710,"url":929,"thumbnailPath":28,"statistic":28,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":1695,"eissn":1696,"issn":1697,"title":1698},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[1700],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":1701,"label":1702,"description":1703,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},[1705],{"id":894,"createTime":28,"updateTime":28,"relativeEntities":1706,"slug":28,"properties":1707,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":1709,"statistic":28},[],{"title":1708},{"EN":898},[],[1711,1718],{"id":902,"indexDatabase":1712,"url":908,"indexYears":909,"academicFieldIds":1717,"indexDatabaseRanking":912},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":1713,"label":1714,"description":1715,"key":781,"publicationTags":1716,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[911],{"id":914,"indexDatabase":1719,"url":926,"indexYears":28,"academicFieldIds":1724,"indexDatabaseRanking":28},{"id":916,"createTime":28,"updateTime":28,"relativeEntities":1720,"label":1721,"description":1722,"key":923,"publicationTags":1723,"standard":28},[],{"EN":919,"VI":919},{"EN":921,"VI":922},[925,813],[928],{"issue":1726,"pages":1728,"volume":1730},{"VOID":1727},"7",{"VOID":1729},"517-534",{"VOID":1731},"29","2011-10-11",2011,[925,912],[1736,1740,1744,1747,1751,1755,1759,1763,1767,1771,1774,1778,1782,1786,1790,1794,1798,1802,1806,1809,1812,1815,1819,1823,1827,1831,1835,1839,1842,1846,1850,1854,1858,1862,1866,1870,1874,1878,1882,1886,1890,1894,1898,1902,1906,1910,1914,1918,1922,1926,1930,1934,1938,1942,1946,1950,1954,1958,1962,1966,1970,1974,1978,1981,1985,1989],{"id":28,"text":1737,"url":28,"identifiers":1738},"Ajzen, I. 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(2005), “A multi‐group analysis of structural invariance: an illustration using the technology acceptance model”, Information & Management, Vol. 42, pp. 745‐59.",{"doi":1801},"10.1016\u002Fj.im.2004.08.001",{"id":28,"text":1803,"url":28,"identifiers":1804},"Doney, P.M. and Cannon, J. (1997), “An examination of the nature of trust in buyer‐seller relationships”, Journal of Marketing, Vol. 61 No. 2, pp. 35‐51.",{"doi":1805},"10.1177\u002F002224299706100203",{"id":28,"text":1807,"url":28,"identifiers":1808},"Dumm, R.E. and Hoyt, R.E. (2003), “Insurance distribution channels: markets in transition”, Journal of Insurance Regulation, Vol. 22 No. 1, pp. 27‐47.",{},{"id":28,"text":1810,"url":28,"identifiers":1811},"Ennew, C. and Sekhon, H. (2004), “Trust and UK financial services: a conceptual framework for indicating trustworthiness”, paper presented at the International Colloquium in Relationship Marketing 2004, Hamilton, New Zealand.",{},{"id":28,"text":1813,"url":28,"identifiers":1814},"Ennew, C. and Sekhon, H. (2007,), “Measuring trust in financial services: the trust index”, Consumer Policy Review, Vol. 17 No. 2, pp. 62‐8.",{},{"id":28,"text":1816,"url":28,"identifiers":1817},"Floh, A. and Treiblmaier, H. (2006), “What keeps the e‐banking customer loyal? A multigroup analysis of the moderating role of customer characteristics on e‐loyalty in the financial service industry”, Journal of Electronic Commerce Research, Vol. 7 No. 2, pp. 97‐110.",{"doi":1818},"10.2139\u002Fssrn.2585491",{"id":28,"text":1820,"url":28,"identifiers":1821},"Garbarino, E. and Johnson, M.S. (1999), “The different roles of satisfaction, trust, and commitment in customer relationships”, Journal of Marketing, Vol. 63 No. 2, pp. 70‐87.",{"doi":1822},"10.1177\u002F002224299906300205",{"id":28,"text":1824,"url":28,"identifiers":1825},"Gefen, D. and Straub, D.W. (2003), “Managing user trust in B2C services”, e‐Service Journal, Vol. 2 No. 2, pp. 7‐24.",{"doi":1826},"10.2979\u002Fesj.2003.2.2.7",{"id":28,"text":1828,"url":28,"identifiers":1829},"Gefen, D., Benbasat, I. and Pavlou, P.A. (2008), “A research agenda for trust in online environments”, Journal of Management Information Systems, Vol. 24 No. 4, pp. 275‐86.",{"doi":1830},"10.2753\u002FMIS0742-1222240411",{"id":28,"text":1832,"url":28,"identifiers":1833},"Gefen, D., Karahanna, E. and Straub, D.W. 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(2002), “The impact of initial consumer trust on intentions to transact with a web site: a trust building model”, Journal of Strategic Information Systems, Vol. 11 Nos 3‐4, pp. 297‐323.",{"doi":1905},"10.1016\u002FS0963-8687(02)00020-3",{"id":28,"text":1907,"url":28,"identifiers":1908},"McKnight, D.H., Cummings, L.L. and Chervany, N.L. (1998), “Initial trust formation in new organizational relationships”, Academy of Management Review, Vol. 23 No. 3, pp. 473‐90.",{"doi":1909},"10.5465\u002Famr.1998.926622",{"id":28,"text":1911,"url":28,"identifiers":1912},"Mathieson, K. (1991), “Predicting user intentions: comparing the Technology Acceptance Model with the theory of planned behavior”, Information Systems Research, Vol. 2 No. 3, pp. 173‐91.",{"doi":1913},"10.1287\u002Fisre.2.3.173",{"id":28,"text":1915,"url":28,"identifiers":1916},"Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), “An integrative model of organizational trust”, Academy of Management Review, Vol. 20 No. 3, pp. 709‐34.",{"doi":1917},"10.5465\u002Famr.1995.9508080335",{"id":28,"text":1919,"url":28,"identifiers":1920},"Moorman, C., Zaltman, G. and Deshpandé, R. (1992), “Relationships between providers and users of marketing research: the dynamics of trust within and between organizations”, Journal of Marketing Research, Vol. 29 No. 3, pp. 314‐29.",{"doi":1921},"10.2307\u002F3172742",{"id":28,"text":1923,"url":28,"identifiers":1924},"Morgan, R.M. and Hunt, S.H. (1994), “The commitment‐trust theory of relationship marketing”, Journal of Marketing, Vol. 58 No. 3, pp. 20‐38.",{"doi":1925},"10.1177\u002F002224299405800302",{"id":28,"text":1927,"url":28,"identifiers":1928},"Palmer, A. and Bejou, D. (1994), “Buyer‐seller relationships: a conceptual model and empirical investigation”, Journal of Marketing Management, Vol. 10 No. 6, pp. 495‐512.",{"doi":1929},"10.1080\u002F0267257X.1994.9964296",{"id":28,"text":1931,"url":28,"identifiers":1932},"Palmer, J.W., Bailey, J.P. and Faraj, S. (2000), “The role of intermediaries in the development of trust on the WWW: the use and prominence of trusted third parties and privacy statements”, Journal of Computer‐Mediated Communication, Vol. 5 No. 3.",{"doi":1933},"10.1111\u002Fj.1083-6101.2000.tb00342.x",{"id":28,"text":1935,"url":28,"identifiers":1936},"Pavlou, P.A. (2002), “Institution‐based trust in interorganizational exchange relationships: the role of online B2B marketplaces on trust formation”, Journal of Strategic Information Systems, Vol. 117, pp. 216‐43.",{"doi":1937},"10.1016\u002FS0963-8687(02)00017-3",{"id":28,"text":1939,"url":28,"identifiers":1940},"Pavlou, P.A. (2003), “Consumer acceptance of electronic commerce: integrating trust and risk with the Technology Acceptance Model”, International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 101‐34.",{"doi":1941},"10.1080\u002F10864415.2003.11044275",{"id":28,"text":1943,"url":28,"identifiers":1944},"Ring, P.S. and van de Ven, A.H. (1992), “Structuring cooperative relationships between organizations”, Strategic Management Journal, Vol. 13 No. 7, pp. 483‐98.",{"doi":1945},"10.1002\u002Fsmj.4250130702",{"id":28,"text":1947,"url":28,"identifiers":1948},"Rousseau, D.M., Sitkin, S.B., Burt, R.S. and Camerer, C. (1998), “Not so different after all: a cross discipline view of trust”, Academy of Management Review, Vol. 23 No. 3, pp. 393‐404.",{"doi":1949},"10.5465\u002Famr.1998.926617",{"id":28,"text":1951,"url":28,"identifiers":1952},"Selnes, F. (1996), “Antecedents and consequences of trust and satisfaction in buyer‐seller relationships”, European Journal of Marketing, Vol. 32 Nos 3\u002F4, pp. 305‐22.",{"doi":1953},"10.1108\u002F03090569810204580",{"id":28,"text":1955,"url":28,"identifiers":1956},"Sheppard, B.H. and Sherman, D.M. (1998), “The grammars of trust: a model and general implications”, Academy of Management Review, Vol. 23 No. 3, pp. 422‐37.",{"doi":1957},"10.5465\u002Famr.1998.926619",{"id":28,"text":1959,"url":28,"identifiers":1960},"Sirdesmukh, D. and Singh, J. (2002), “Consumer trust, value and loyalty in relational exchanges”, Journal of Marketing, Vol. 66 No. 1, pp. 15‐37.",{"doi":1961},"10.1509\u002Fjmkg.66.1.15.18449",{"id":28,"text":1963,"url":28,"identifiers":1964},"Suh, M. and Han, I. (2002), “Effect of trust on customer acceptance of internet banking”, Electronic Commerce Research and Applications, Vol. 1 No. 1, pp. 247‐63.",{"doi":1965},"10.1016\u002FS1567-4223(02)00017-0",{"id":28,"text":1967,"url":28,"identifiers":1968},"Venkatesh, V. and Morris, M.G. (2000), “Why don't men ever stop to ask for directions? Gender, social influence and their role in technology acceptance and usage behaviour”, MIS Quarterly, Vol. 24 No. 1, pp. 115‐39.",{"doi":1969},"10.2307\u002F3250981",{"id":28,"text":1971,"url":28,"identifiers":1972},"Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), “User acceptance of information technology: toward a unified view”, MIS Quarterly, Vol. 27 No. 3, pp. 425‐78.",{"doi":1973},"10.2307\u002F30036540",{"id":28,"text":1975,"url":28,"identifiers":1976},"Williamson, O.E. (1983), “Calculativeness, trust and economic organization”, Journal of Law and Economics, Vol. 36 No. 1, pp. 453‐86.",{"doi":1977},"10.1086\u002F467284",{"id":28,"text":1979,"url":28,"identifiers":1980},"Zucker, L.G. (1986), “Production of trust: institutional sources of economic structure, 1840‐1920”, in Staw, B.M. and Cummings, L.L. (Eds), Research in Organizational Behavior, Vol. 8, pp. 53‐111.",{},{"id":28,"text":1982,"url":28,"identifiers":1983},"Meuter, M.L., Ostrom, A.L., Roundtree, R.I. and Bitner, M.J. (2000), “Self‐service technologies: understanding customer satisfaction with technology‐based service encounters”, Journal of Marketing, Vol. 64 No. 3, pp. 50‐64.",{"doi":1984},"10.1509\u002Fjmkg.64.3.50.18024",{"id":28,"text":1986,"url":28,"identifiers":1987},"Mohls, N.P. (2000), “The internet and services marketing – the case of Danish retail banking”, Internet Research: Electronic Networking Applications and Policy, Vol. 10 No. 1, pp. 7‐18.",{"doi":1988},"10.1108\u002F10662240010312093",{"id":28,"text":1990,"url":28,"identifiers":1991},"Young, L. (2006), “Trust: looking forward and back”, Journal of Business & Industrial Marketing, Vol. 21 No. 7, pp. 439‐45.",{"doi":1992},"10.1108\u002F08858620610708920",{"id":1994,"createTime":1995,"updateTime":1996,"relativeEntities":1997,"slug":1998,"properties":1999,"entityType":951,"verifyStatus":26,"verifyTime":1996,"verifyNote":1122,"languages":2004,"translateLanguages":28,"viewCount":32,"primaryUrl":2005,"fullTextUrl":28,"authors":2006,"publicationType":972,"publisherRelationship":2037,"citationCount":28,"citationInfo":28,"publishDate":2071,"publishYear":2072,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":2073,"openAccess":28,"references":2074,"isForceReanalyzing":1108},"0571d2b5-2c37-441c-8432-6c8546786b00","2024-04-13T19:08:50.403+00:00","2024-12-07T05:00:38.713+00:00",[],"A-formula-for-the-after-tax-APR-for-home-mortgages",{"title":2000,"doi":2002},{"EN":2001},"A formula for the after‐tax APR for home mortgages",{"VOID":2003},"10.1108\u002F02652320510619585",[31],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652320510619585\u002Ffull\u002Fhtml",[2007,2022],{"id":2008,"sortIndex":32,"researcher":28,"roles":2009,"affiliations":2010,"properties":2019,"displayName":2021,"givenName":28,"familyName":28},"00a8a57d-b38b-4bf5-a7ba-fb969535c2ed",[],[2011],{"id":2012,"sortIndex":32,"affiliation":2013,"properties":28},"3f7d5610-39c0-4de9-8b54-b52d6e2b3e22",{"id":2012,"createTime":28,"updateTime":28,"relativeEntities":2014,"slug":28,"properties":2015,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2018,"statistic":28},[],{"title":2016},{"EN":2017},"Finance Department, University of Nebraska‐Lincoln, Lincoln, Nebraska, USA",[],{"title":2020},{"EN":2021},"Colin M.Ramsay",{"id":2023,"sortIndex":40,"researcher":28,"roles":2024,"affiliations":2025,"properties":2034,"displayName":2036,"givenName":28,"familyName":28},"ba8ff7ec-cb53-48ba-9c79-3b09df9e149d",[],[2026],{"id":2027,"sortIndex":32,"affiliation":2028,"properties":28},"5c56119a-6542-4ba2-85ad-c6506666b9c9",{"id":2027,"createTime":28,"updateTime":28,"relativeEntities":2029,"slug":28,"properties":2030,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2033,"statistic":28},[],{"title":2031},{"EN":2032},"Department of Economics, Florida A&M University, Tallahassee, Florida, USA",[],{"title":2035},{"EN":2036},"Victor I.Oguledo",{"url":28,"publisher":2038,"properties":28},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":2039,"slug":872,"properties":2040,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":32,"subjectFields":2045,"manageAffiliations":2050,"indexDatabases":2056,"url":929,"thumbnailPath":28,"statistic":28,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":2041,"eissn":2042,"issn":2043,"title":2044},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[2046],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":2047,"label":2048,"description":2049,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},[2051],{"id":894,"createTime":28,"updateTime":28,"relativeEntities":2052,"slug":28,"properties":2053,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2055,"statistic":28},[],{"title":2054},{"EN":898},[],[2057,2064],{"id":902,"indexDatabase":2058,"url":908,"indexYears":909,"academicFieldIds":2063,"indexDatabaseRanking":912},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":2059,"label":2060,"description":2061,"key":781,"publicationTags":2062,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[911],{"id":914,"indexDatabase":2065,"url":926,"indexYears":28,"academicFieldIds":2070,"indexDatabaseRanking":28},{"id":916,"createTime":28,"updateTime":28,"relativeEntities":2066,"label":2067,"description":2068,"key":923,"publicationTags":2069,"standard":28},[],{"EN":919,"VI":919},{"EN":921,"VI":922},[925,813],[928],"2005-10-01",2005,[925,912],[2075,2078,2081,2084],{"id":28,"text":2076,"url":28,"identifiers":2077},"10.1108\u002F02652320210419689",{"doi":2076},{"id":28,"text":2079,"url":28,"identifiers":2080},"10.1080\u002F02673030220134980",{"doi":2079},{"id":28,"text":2082,"url":28,"identifiers":2083},"10.1111\u002Fj.1540-6261.1974.tb00037.x",{"doi":2082},{"id":28,"text":2085,"url":28,"identifiers":2086},"10.1108\u002F02652320410514933",{"doi":2085},{"id":2088,"createTime":2089,"updateTime":2090,"relativeEntities":2091,"slug":2092,"properties":2093,"entityType":951,"verifyStatus":26,"verifyTime":2090,"verifyNote":1122,"languages":2100,"translateLanguages":28,"viewCount":32,"primaryUrl":2101,"fullTextUrl":28,"authors":2102,"publicationType":972,"publisherRelationship":2118,"citationCount":28,"citationInfo":28,"publishDate":2158,"publishYear":2159,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":2160,"openAccess":28,"references":2161,"isForceReanalyzing":1108},"05f865d6-3395-4f72-9c22-0e2c30b2832b","2024-04-17T11:31:05.952+00:00","2025-01-16T02:21:16.282+00:00",[],"In-search-of-the-Internet-banking-customer",{"title":2094,"doi":2096,"abstract":2098},{"EN":2095},"In search of the Internet‐banking customer",{"VOID":2097},"10.1108\u002F02652320410567917",{"EN":2099},"\u003Cjats:p>The focus on new technologies in service situations is growing and is of particular importance in financial‐services contexts. It is argued that there is mutuality of benefit for both bank and customer through the adoption of self‐service technologies (SSTs), of which e‐banking is but one example. Having established problems in the use of conventional segmentation methods, this paper reports on a study into Internet banking that focuses on the extent to which 480 retail‐bank customers can be clustered according to an adapted decision‐making framework. How such clusters can help influence the adoption of the Internet‐banking interface is explored. Findings show an encouraging match between the four sample clusters identified from the case bank and the a priori classification of decision styles. This raises opportunities for the case bank's marketing strategy in terms of offering greater insight into the motivations for the adoption of e‐banking solutions within the customer base. High levels of Internet use at work are seen to positively influence e‐banking registration.\u003C\u002Fjats:p>",[31],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652320410567917\u002Ffull\u002Fhtml",[2103],{"id":2104,"sortIndex":32,"researcher":28,"roles":2105,"affiliations":2106,"properties":2115,"displayName":2117,"givenName":28,"familyName":28},"d59a0fd2-14fd-4017-a1ae-fd40470eb1ab",[],[2107],{"id":2108,"sortIndex":32,"affiliation":2109,"properties":28},"b9367fd7-3b73-4996-801f-7e6e9d7b06d5",{"id":2108,"createTime":28,"updateTime":28,"relativeEntities":2110,"slug":28,"properties":2111,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2114,"statistic":28},[],{"title":2112},{"EN":2113},"School of Marketing, Entrepreneurship and Strategy, University of Ulster, Belfast, Northern Ireland, UK",[],{"title":2116},{"EN":2117},"MarkDurkin",{"url":28,"publisher":2119,"properties":2152},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":2120,"slug":872,"properties":2121,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":32,"subjectFields":2126,"manageAffiliations":2131,"indexDatabases":2137,"url":929,"thumbnailPath":28,"statistic":28,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":2122,"eissn":2123,"issn":2124,"title":2125},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[2127],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":2128,"label":2129,"description":2130,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},[2132],{"id":894,"createTime":28,"updateTime":28,"relativeEntities":2133,"slug":28,"properties":2134,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2136,"statistic":28},[],{"title":2135},{"EN":898},[],[2138,2145],{"id":902,"indexDatabase":2139,"url":908,"indexYears":909,"academicFieldIds":2144,"indexDatabaseRanking":912},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":2140,"label":2141,"description":2142,"key":781,"publicationTags":2143,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[911],{"id":914,"indexDatabase":2146,"url":926,"indexYears":28,"academicFieldIds":2151,"indexDatabaseRanking":28},{"id":916,"createTime":28,"updateTime":28,"relativeEntities":2147,"label":2148,"description":2149,"key":923,"publicationTags":2150,"standard":28},[],{"EN":919,"VI":919},{"EN":921,"VI":922},[925,813],[928],{"issue":2153,"pages":2154,"volume":2156},{"VOID":1727},{"VOID":2155},"484-503",{"VOID":2157},"22","2004-12-01",2004,[925,912],[2162,2166,2170,2174,2178,2181,2184,2187,2191,2194,2198,2202,2206,2210,2213,2217,2220,2224,2227,2230,2234,2238,2242,2246,2250,2254,2258,2262,2266,2270,2274,2278,2282,2286,2290,2293,2296,2300,2304,2307,2311,2314,2318,2322,2325],{"id":28,"text":2163,"url":28,"identifiers":2164},"Axson, D. 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(2000), “Technology infusion in service encounters”, Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 138‐49.",{"doi":2177},"10.1177\u002F0092070300281013",{"id":28,"text":2179,"url":28,"identifiers":2180},"Chase, R.B. (1978), “Where does the customer fit in a service operation?”, Harvard Business Review, November\u002FDecember, pp. 137‐42.",{},{"id":28,"text":2182,"url":28,"identifiers":2183},"Driver, M.J. (1979), “Individual decision making and creativity”, in Kerr, S. (Ed.), Organisational Behavior, Grid Publishing, Columbus, OH, pp. 59‐94.",{},{"id":28,"text":2185,"url":28,"identifiers":2186},"Driver, M.J. and Mock, T.J. (1975), “Human information processing, decision style theory and accounting information systems”, Accounting Review, Vol. 50, pp. 490‐508.",{},{"id":28,"text":2188,"url":28,"identifiers":2189},"Driver, M.J. and Streufert, S. (1969), “Integrative complexity: an approach to individuals and groups as information processing systems”, Administration Science Quarterly, Vol. 14, pp. 272‐85.",{"doi":2190},"10.2307\u002F2391105",{"id":28,"text":2192,"url":28,"identifiers":2193},"Driver, M.J., Brousseau, K.R. and Hunsaker, P. (1998), The Dynamic Decision‐Maker, Jossey‐Bass, San Francisco, CA.",{},{"id":28,"text":2195,"url":28,"identifiers":2196},"Driver, M.J., Svensson, K., Amato, R.P. and Pate, L.E. (1996), “A human‐information processing approach to strategic change”, International Studies of Management and Organisation, Vol. 26 No. 1, pp. 41‐58.",{"doi":2197},"10.1080\u002F00208825.1996.11656673",{"id":28,"text":2199,"url":28,"identifiers":2200},"Durkin, M. and Howcroft, J.B. 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(1998), “Relational benefits in service industries: the customer's perspective”, Journal of the Academy of Marketing Science, Vol. 26 No. 2, pp. 101‐14.",{"doi":2216},"10.1177\u002F0092070398262002",{"id":28,"text":2218,"url":28,"identifiers":2219},"Hair, J.F., Anderson, R., Tatham, R. and Black, W.C. (2002), Multivariate Data Analysis, Prentice‐Hall, London.",{},{"id":28,"text":2221,"url":28,"identifiers":2222},"Hewer, P., Howcroft, J.B. and Durkin, M. (2003), “Banker‐customer interactions in financial services”, Journal of Marketing Management, Vol. 19, pp. 1001‐20.",{"doi":2223},"10.1362\u002F026725703770558295",{"id":28,"text":2225,"url":28,"identifiers":2226},"Hollander, S. (1985), “A historical perspective on the service encounter”, in Czepiel, J.A., Solomon, M.R. and Surprenant, C.F. 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(1989), “Efficiency in service delivery: technological or humanistic approaches?”, Journal of Services Marketing, Vol. 3 No. 3, pp. 43‐50.",{"doi":2241},"10.1108\u002FEUM0000000002492",{"id":28,"text":2243,"url":28,"identifiers":2244},"Lang, B. and Colgate, M. (2003), “Relationship quality, online banking and the information technology gap”, International Journal of Bank Marketing, Vol. 21 No. 1, pp. 29‐37.",{"doi":2245},"10.1108\u002F02652320310457785",{"id":28,"text":2247,"url":28,"identifiers":2248},"Leblanc, G. (1990), “Customer motivations: use and non‐use of automated banking”, International Journal of Bank Marketing, Vol. 18 No. 4, pp. 36‐40.",{"doi":2249},"10.1108\u002F02652329010000901",{"id":28,"text":2251,"url":28,"identifiers":2252},"Lee, J. (2002), “A key to marketing financial services: the right mix of products, services, channels and customers”, Journal of Services Marketing, Vol. 16 No. 3, pp. 238‐58.",{"doi":2253},"10.1108\u002F08876040210427227",{"id":28,"text":2255,"url":28,"identifiers":2256},"Lee, J. and Allaway, A. (2002), “Effects of personal control on adoption of self‐service technology innovations”, Journal of Services Marketing, Vol. 16 No. 6, pp. 553‐72.",{"doi":2257},"10.1108\u002F08876040210443418",{"id":28,"text":2259,"url":28,"identifiers":2260},"McCartan‐Quinn, D., Durkin, M. and O'Donnell, A. (2004), “Explaining the application of IVR: lessons from retail banking”, The Service Industries Journal, Vol. 25 No. 2.",{"doi":2261},"10.1080\u002F0264206042000247803",{"id":28,"text":2263,"url":28,"identifiers":2264},"Machauer, A. and Morgner, S. (2001), “Segmentation of bank customers by expected benefits and attitudes”, International Journal of Bank Marketing, Vol. 19 No. 1, pp. 6‐17.",{"doi":2265},"10.1108\u002F02652320110366472",{"id":28,"text":2267,"url":28,"identifiers":2268},"McKechnie, S. and Harrison, T. (1995), “Understanding consumers and markets”, in Ennew, C., Watkins, T. and Wright, M. (Eds), Marketing Financial Services, Butterworth‐Heinemann, Oxford.",{"doi":2269},"10.1016\u002FB978-0-7506-2247-9.50005-3",{"id":28,"text":2271,"url":28,"identifiers":2272},"Marr, N.E. and Prendergast, G.P. (1991), “Strategies for retailing technologies at maturity: a retail banking case study”, Journal of International Consumer Marketing, Vol. 3 No. 3, pp. 99‐125.",{"doi":2273},"10.1300\u002FJ046v03n03_05",{"id":28,"text":2275,"url":28,"identifiers":2276},"Marr, N.E. and Prendergast, G.P. (1993), “Consumer adoption of self‐service technologies in retail banking”, International Journal of Bank Marketing, Vol. 11 No. 1, pp. 3‐10.",{"doi":2277},"10.1108\u002F02652329310023381",{"id":28,"text":2279,"url":28,"identifiers":2280},"Meadows, M. and Dibb, S. (1998a), “Implementing market segmentation strategies in UK personal financial services: problems and progress”, The Service Industries Journal, Vol. 18 No. 2, pp. 45‐64.",{"doi":2281},"10.1080\u002F02642069800000018",{"id":28,"text":2283,"url":28,"identifiers":2284},"Meadows, M. and Dibb, S. (1998b), “Assessing the implementation of market segmentation in retail financial services”, International Journal of Service Quality Management, Vol. 9 No. 3, pp. 266‐79.",{"doi":2285},"10.1108\u002F09564239810223565",{"id":28,"text":2287,"url":28,"identifiers":2288},"Moutinho, L. and Meidan, A. (1989), “Bank customers’ perceptions, innovations and new technology”, International Journal of Bank Marketing, Vol. 7 No. 2.",{"doi":2289},"10.1108\u002FEUM0000000001455",{"id":28,"text":2291,"url":28,"identifiers":2292},"Nunes, P.F. and Cespedes, F.V. (2003), “The customer has escaped”, Harvard Business Review, November, pp. 96‐105.",{},{"id":28,"text":2294,"url":28,"identifiers":2295},"Pine, B.J.  II, Peppers, D. and Rogers, M. (1995), “Do you want to keep your customers forever?”, Harvard Business Review, Vol. 73 No. 2, pp. 103‐14.",{},{"id":28,"text":2297,"url":28,"identifiers":2298},"Quinn, J.B. (1996), “The productivity paradox is false: information technology improves service performance”, in Swartz, A.T, Bowen, D.E. and Brown, S.W. (Eds), Advances in Services Marketing and Management, Vol. 5, JAI Press, Greenwich, CT.",{"doi":2299},"10.1016\u002FS1067-5671(96)05051-2",{"id":28,"text":2301,"url":28,"identifiers":2302},"Ricard, L., Prefontaine, L. and Sioufi, M. (2001), “New technologies and their impact on French consumer behaviour: an investigation in the banking sector”, International Journal of Bank Marketing, Vol. 19 No. 7, pp. 299‐311.",{"doi":2303},"10.1108\u002F02652320110410157",{"id":28,"text":2305,"url":28,"identifiers":2306},"Schroder, H.M., Driver, M.J. and Streufert, S. (1967), Human Information Processing, Holt, Reinehart and Winston, New York, NY.",{},{"id":28,"text":2308,"url":28,"identifiers":2309},"Selnes, F. and Hansen, H. (2001), “The potential hazard of self‐service in developing customer loyalty”, Journal of Service Research, Vol. 4 No. 2, pp. 79‐90.",{"doi":2310},"10.1177\u002F109467050142001",{"id":28,"text":2312,"url":28,"identifiers":2313},"Smith, B. (2004), “Getting motivated”, Marketing Business, January, pp. 26‐7.",{},{"id":28,"text":2315,"url":28,"identifiers":2316},"Soper, S. (2002), “The evolution of segmentation methods in financial services: where next?”, Journal of Financial Services Marketing, Vol. 7 No. 1, pp. 67‐75.",{"doi":2317},"10.1057\u002Fpalgrave.fsm.4770073",{"id":28,"text":2319,"url":28,"identifiers":2320},"Speed, R. and Smith, G. (1992), “Retail financial services segmentation”, The Service Industries Journal, Vol. 12, July, pp. 368‐83.",{"doi":2321},"10.1080\u002F02642069200000045",{"id":28,"text":2323,"url":28,"identifiers":2324},"Stone, M., Kiran, C., Brew, T. and Selby, D. (2002), “Managing customers in retail bank branches”, in Foss, B. and Stone, M. (Eds), CRM in Financial Services: A Practical Guide, Kogan Page, London.",{},{"id":28,"text":2326,"url":28,"identifiers":2327},"Zeithaml, V.A. and Gilly, M.C. (1987), “Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and nonelderly consumers”, Journal of Retailing, Vol. 63 No. 1, pp. 49‐68.",{},{"id":2329,"createTime":2330,"updateTime":2331,"relativeEntities":2332,"slug":2333,"properties":2334,"entityType":951,"verifyStatus":884,"verifyTime":2331,"verifyNote":2340,"languages":2341,"translateLanguages":28,"viewCount":32,"primaryUrl":2342,"fullTextUrl":28,"authors":2343,"publicationType":972,"publisherRelationship":2344,"citationCount":28,"citationInfo":28,"publishDate":2378,"publishYear":2379,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":2380,"openAccess":28,"references":2381,"isForceReanalyzing":1108},"07b9cbe8-e66c-49a5-ad79-e734c3c73d30","2024-04-14T23:37:02.737+00:00","2025-02-14T02:18:16.649+00:00",[],"Erratum",{"title":2335,"doi":2336,"abstract":2338},{"EN":2333},{"VOID":2337},"10.1108\u002F02652320010349067",{"EN":2339},"\u003Cjats:p>This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108\u002F08876040010327248. When citing the article, please cite: Walfried M. Lassar, Chris Manolis, Robert D. Winsor, (2000), “Service quality perspectives and satisfaction in private banking”, \u003Cjats:italic>Journal of Services Marketing\u003C\u002Fjats:italic>, Vol. 14 Iss: 3, pp. 244 - 271.\u003C\u002Fjats:p>","Author title is blank",[31],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652320010349067\u002Ffull\u002Fhtml",[],{"url":28,"publisher":2345,"properties":28},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":2346,"slug":872,"properties":2347,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":32,"subjectFields":2352,"manageAffiliations":2357,"indexDatabases":2363,"url":929,"thumbnailPath":28,"statistic":28,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":2348,"eissn":2349,"issn":2350,"title":2351},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[2353],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":2354,"label":2355,"description":2356,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},[2358],{"id":894,"createTime":28,"updateTime":28,"relativeEntities":2359,"slug":28,"properties":2360,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2362,"statistic":28},[],{"title":2361},{"EN":898},[],[2364,2371],{"id":902,"indexDatabase":2365,"url":908,"indexYears":909,"academicFieldIds":2370,"indexDatabaseRanking":912},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":2366,"label":2367,"description":2368,"key":781,"publicationTags":2369,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[911],{"id":914,"indexDatabase":2372,"url":926,"indexYears":28,"academicFieldIds":2377,"indexDatabaseRanking":28},{"id":916,"createTime":28,"updateTime":28,"relativeEntities":2373,"label":2374,"description":2375,"key":923,"publicationTags":2376,"standard":28},[],{"EN":919,"VI":919},{"EN":921,"VI":922},[925,813],[928],"2000-07-01",2000,[925,912],[2382,2385,2388,2391,2395,2398,2401,2404,2407,2410,2413,2416,2419,2422,2425,2428,2431,2434,2437,2440,2443,2446,2449,2452,2455,2458,2462,2465,2468,2471,2474,2477,2480,2483,2486,2489,2492,2495,2498,2501,2504,2507],{"id":28,"text":2383,"url":28,"identifiers":2384},"10.1108\u002F08876049610106699",{"doi":2383},{"id":28,"text":2386,"url":28,"identifiers":2387},"10.1016\u002F0148-2963(92)90022-4",{"doi":2386},{"id":28,"text":2389,"url":28,"identifiers":2390},"10.1037\u002F0022-3514.61.1.98",{"doi":2389},{"id":28,"text":2392,"url":28,"identifiers":2393},"Baker, J.A. and Lamb, C.W. (1993), “Measuring architectural design service quality”,Journal of Professional Services Marketing, Vol. 10 No. 1.",{"doi":2394},"10.1080\u002F15332969.1993.9985111",{"id":28,"text":2396,"url":28,"identifiers":2397},"10.1037\u002F0022-3514.51.6.1173",{"doi":2396},{"id":28,"text":2399,"url":28,"identifiers":2400},"Berry, L.L. (1980), “Services marketing is different”,Business, May‐June.",{},{"id":28,"text":2402,"url":28,"identifiers":2403},"Berry, L.L. and Parasuraman, A. (1997), “Listening to the customer – the concept of a service‐quality information system”,Sloan Management Review, Spring, pp. 65‐76.",{},{"id":28,"text":2405,"url":28,"identifiers":2406},"10.2307\u002F1251871",{"doi":2405},{"id":28,"text":2408,"url":28,"identifiers":2409},"10.2307\u002F1252174",{"doi":2408},{"id":28,"text":2411,"url":28,"identifiers":2412},"10.1086\u002F208564",{"doi":2411},{"id":28,"text":2414,"url":28,"identifiers":2415},"10.2307\u002F3172510",{"doi":2414},{"id":28,"text":2417,"url":28,"identifiers":2418},"Brensinger, R.P. and Lambert, D.M. (1990), “Can the SERVQUAL scale be generalized to business‐to‐business services?”, inKnowledge Development in Marketing, AMA’s Summer Educators’ Conference Proceedings, American Marketing Association, Chicago, IL, p. 289.",{},{"id":28,"text":2420,"url":28,"identifiers":2421},"10.2307\u002F1251416",{"doi":2420},{"id":28,"text":2423,"url":28,"identifiers":2424},"Carman, J.M. (1990), “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”,Journal of Retailing, Vol. 66, Spring, pp. 33‐55.",{},{"id":28,"text":2426,"url":28,"identifiers":2427},"10.2307\u002F3151722",{"doi":2426},{"id":28,"text":2429,"url":28,"identifiers":2430},"10.1080\u002F01490408909512233",{"doi":2429},{"id":28,"text":2432,"url":28,"identifiers":2433},"10.2307\u002F1252296",{"doi":2432},{"id":28,"text":2435,"url":28,"identifiers":2436},"10.2307\u002F1252129",{"doi":2435},{"id":28,"text":2438,"url":28,"identifiers":2439},"Grönroos, C. (1983),Strategic Management and Marketing in The Service Sector(report no. 83‐104), Marketing Science Institute, Cambridge, MA.",{},{"id":28,"text":2441,"url":28,"identifiers":2442},"10.1300\u002FJ090v07n01_02",{"doi":2441},{"id":28,"text":2444,"url":28,"identifiers":2445},"10.1007\u002FBF02726433",{"doi":2444},{"id":28,"text":2447,"url":28,"identifiers":2448},"10.1108\u002F08876049610147838",{"doi":2447},{"id":28,"text":2450,"url":28,"identifiers":2451},"Johnson, L.L. Dotson, M.J. and Dunlap, B.J. (1988), “Service quality determinants and effectiveness in the real estate brokerage industry”,Journal of Real Estate Research, Vol. 3, pp. 21‐36.",{},{"id":28,"text":2453,"url":28,"identifiers":2454},"10.2307\u002F1252074",{"doi":2453},{"id":28,"text":2456,"url":28,"identifiers":2457},"10.1016\u002FS0022-4359(96)90007-X",{"doi":2456},{"id":28,"text":2459,"url":28,"identifiers":2460},"Mittal, B. and Lassar, W.M. (1998), “Why do customer switch? The dynamics of satisfaction versus loyalty”,Journal of Services, Vol. 10 No. 1, pp. 34‐58.",{"doi":2461},"10.1108\u002F08876049810219502",{"id":28,"text":2463,"url":28,"identifiers":2464},"10.2307\u002F1251758",{"doi":2463},{"id":28,"text":2466,"url":28,"identifiers":2467},"10.2307\u002F1252308",{"doi":2466},{"id":28,"text":2469,"url":28,"identifiers":2470},"Parasuraman, A. Berry, L.L. and Zeithaml, V.A. (1991), “Refinement and reassessment of the SERVQUAL scale”,Journal of Retailing, Vol. 67, pp. 420‐50.",{},{"id":28,"text":2472,"url":28,"identifiers":2473},"10.2307\u002F1251430",{"doi":2472},{"id":28,"text":2475,"url":28,"identifiers":2476},"Parasuraman, A. Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: A multiple‐item scale for measuring consumer perceptions of service quality”,Journal of Retailing, Vol. 64, Spring, pp. 12‐40.",{},{"id":28,"text":2478,"url":28,"identifiers":2479},"10.1002\u002Fmar.4220100507",{"doi":2478},{"id":28,"text":2481,"url":28,"identifiers":2482},"Reichheld, F.F. and Sasser Jr, W.E. (1990), “Zero defections: quality comes to services”,Harvard Business Review, September‐October, pp. 105‐111.",{},{"id":28,"text":2484,"url":28,"identifiers":2485},"10.1108\u002F08876049310026105",{"doi":2484},{"id":28,"text":2487,"url":28,"identifiers":2488},"10.1016\u002FS0022-4359(96)90014-7",{"doi":2487},{"id":28,"text":2490,"url":28,"identifiers":2491},"10.2307\u002F1251111",{"doi":2490},{"id":28,"text":2493,"url":28,"identifiers":2494},"10.1016\u002FS0969-6989(97)00037-4",{"doi":2493},{"id":28,"text":2496,"url":28,"identifiers":2497},"10.1016\u002F0022-4359(94)90013-2",{"doi":2496},{"id":28,"text":2499,"url":28,"identifiers":2500},"10.2307\u002F3172652",{"doi":2499},{"id":28,"text":2502,"url":28,"identifiers":2503},"10.1108\u002FEUM0000000002485",{"doi":2502},{"id":28,"text":2505,"url":28,"identifiers":2506},"Woodside, A.G. Frey, L.L. and Daly, R.T. (1989), “Linking service quality, customer satisfaction, and behavioral intention”,Journal of Health Care Marketing, Vol. 9, pp. 5‐17.",{},{"id":28,"text":2508,"url":28,"identifiers":2509},"10.2307\u002F1251929",{"doi":2508},{"id":2511,"createTime":2512,"updateTime":2513,"relativeEntities":2514,"slug":2515,"properties":2516,"entityType":951,"verifyStatus":26,"verifyTime":2513,"verifyNote":1122,"languages":2523,"translateLanguages":28,"viewCount":32,"primaryUrl":2524,"fullTextUrl":28,"authors":2525,"publicationType":972,"publisherRelationship":2556,"citationCount":28,"citationInfo":28,"publishDate":2590,"publishYear":2591,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":2592,"openAccess":28,"references":2593,"isForceReanalyzing":1108},"07bbd404-53b5-44b3-901c-704c3ce333df","2024-04-14T08:26:43.519+00:00","2024-12-26T22:02:27.705+00:00",[],"Sense-of-community-an-exploratory-study-of-US-consumers-of-financial-services",{"title":2517,"doi":2519,"abstract":2521},{"EN":2518},"Sense of community: an exploratory study of US consumers of financial services",{"VOID":2520},"10.1108\u002F02652320610681738",{"EN":2522},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>The purpose of this research is to develop and test a sense of consumption community measurement scale. The concept is examined in an exploratory study in the context of the perceptions of customers of financial services firms.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>This research consults the marketing, banking, psychology, and public policy literature. A sense of consumption community scale is tested for validity via exploratory and confirmatory factor analysis. Scale reliability analysis is also conducted.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>The result is a second‐order construct composed of the first‐order constructs, camaraderie and communality, and social capital. The construct is found to be a means of measuring the strength of consumers' perceptions of consumption community. Additional evidence of its practical value is demonstrated in four findings. First, partial support is found that men perceive a greater sense of community than women. Second, there is a positive relationship between age and perceived sense of community. Third, no significant relationship was found between the various types of financial institutions and customers' sense of consumption community. Fourth, an identical finding was obtained for the relationship between sense of community and longevity. And fifth, this research also documents limitations of the Sense of Consumption Community Construct due to the exploratory nature of this research effort.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>The scale formulated in this research is the first to measure a sense of community among the customers of financial institutions.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",[31],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652320610681738\u002Ffull\u002Fhtml",[2526,2541],{"id":2527,"sortIndex":32,"researcher":28,"roles":2528,"affiliations":2529,"properties":2538,"displayName":2540,"givenName":28,"familyName":28},"1ad75592-ddee-47cf-9af2-9c83e5b57eb4",[],[2530],{"id":2531,"sortIndex":32,"affiliation":2532,"properties":28},"88d819b3-b2e8-41a6-8ed5-7d4d1bae2c74",{"id":2531,"createTime":28,"updateTime":28,"relativeEntities":2533,"slug":28,"properties":2534,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2537,"statistic":28},[],{"title":2535},{"EN":2536},"School of Business, University of Evansville, Evansville, Indiana, USA",[],{"title":2539},{"EN":2540},"MartinFraering",{"id":2542,"sortIndex":40,"researcher":28,"roles":2543,"affiliations":2544,"properties":2553,"displayName":2555,"givenName":28,"familyName":28},"00477430-d3ed-4d24-9225-09167b5494c8",[],[2545],{"id":2546,"sortIndex":32,"affiliation":2547,"properties":28},"f0ce90cb-f378-420c-a23c-484726dd502c",{"id":2546,"createTime":28,"updateTime":28,"relativeEntities":2548,"slug":28,"properties":2549,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2552,"statistic":28},[],{"title":2550},{"VI":2551},"University of Texas‐Pan American, Edinburg, Texas, USA",[],{"title":2554},{"EN":2555},"Michael S.Minor",{"url":28,"publisher":2557,"properties":28},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":2558,"slug":872,"properties":2559,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":32,"subjectFields":2564,"manageAffiliations":2569,"indexDatabases":2575,"url":929,"thumbnailPath":28,"statistic":28,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":2560,"eissn":2561,"issn":2562,"title":2563},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[2565],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":2566,"label":2567,"description":2568,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},[2570],{"id":894,"createTime":28,"updateTime":28,"relativeEntities":2571,"slug":28,"properties":2572,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2574,"statistic":28},[],{"title":2573},{"EN":898},[],[2576,2583],{"id":902,"indexDatabase":2577,"url":908,"indexYears":909,"academicFieldIds":2582,"indexDatabaseRanking":912},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":2578,"label":2579,"description":2580,"key":781,"publicationTags":2581,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[911],{"id":914,"indexDatabase":2584,"url":926,"indexYears":28,"academicFieldIds":2589,"indexDatabaseRanking":28},{"id":916,"createTime":28,"updateTime":28,"relativeEntities":2585,"label":2586,"description":2587,"key":923,"publicationTags":2588,"standard":28},[],{"EN":919,"VI":919},{"EN":921,"VI":922},[925,813],[928],"2006-08-01",2006,[925,912],[2594,2598,2602,2605,2609,2613,2617,2620,2624,2628,2632,2636,2640,2643,2647,2650,2654,2658,2662,2665,2669,2673,2677,2680,2683,2686,2690,2694,2697,2700,2704,2707,2709,2713,2716,2719,2722,2726,2730,2733,2737,2741,2745,2749,2753,2757,2761,2765,2769,2773,2777,2781,2785,2789,2793,2797,2800,2804,2808,2812,2815,2819,2823,2826],{"id":28,"text":2595,"url":28,"identifiers":2596},"Aldlaigan, A. and Buttle, F. 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(2004), “Relationships between service quality and behavioral outcomes: a study of private bank customers in Germany”, International Journal of Bank Marketing, Vol. 22 No. 2, pp. 144‐57.",{"doi":2829},"10.1108\u002F02652320410521737",{"id":2831,"createTime":2832,"updateTime":2833,"relativeEntities":2834,"slug":2835,"properties":2836,"entityType":951,"verifyStatus":26,"verifyTime":2833,"verifyNote":1122,"languages":2843,"translateLanguages":28,"viewCount":32,"primaryUrl":2844,"fullTextUrl":28,"authors":2845,"publicationType":972,"publisherRelationship":2861,"citationCount":28,"citationInfo":28,"publishDate":2895,"publishYear":2896,"citationAnalyzeStatus":884,"lastCitationAnalyze":28,"indexDatabases":2897,"openAccess":28,"references":2898,"isForceReanalyzing":1108},"089fc6ba-24d9-4865-a232-df6b4541df9a","2024-04-11T13:22:58.931+00:00","2025-01-26T01:27:37.920+00:00",[],"Testing-perceived-relational-benefits-as-satisfaction-and-behavioral-outcomes-drivers",{"title":2837,"doi":2839,"abstract":2841},{"EN":2838},"Testing perceived relational benefits as satisfaction and behavioral outcomes drivers",{"VOID":2840},"10.1108\u002F02652321011054981",{"EN":2842},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>This paper aims to investigate the different types of perceived relational benefits in the bank‐retail customer relationship. It further seeks to assess the influence of these benefits on satisfaction with the bank and on three behavioral outcomes, word‐of‐mouth, intention to continue the relationship and cross‐buying.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>Three focus groups with retail bank customers were conducted to identify perceived relational benefits. Then exploratory and confirmatory factor analyses were run on survey data to confirm the structure of relational benefits. Finally, a structural equation model was estimated in order to test the relationships between relational benefits, satisfaction with the bank and behavioral outcomes. The country of study was Greece.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>Five types of perceived relational benefits were identified: two trust‐related (competence and benevolence), special treatment, social and convenience. Only competence and convenience significantly affect satisfaction with the bank. No direct link between relational benefits and behavioral outcomes was found, as satisfaction plays a mediating role between them.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Research limitations\u002Fimplications\u003C\u002Fjats:title>\u003Cjats:p>Findings are context specific but extend previous knowledge on the nature of relational benefits and point out the need to study trust benefits in a multidimensional way as well as to further confirm “convenience” relational benefits.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Practical implications\u003C\u002Fjats:title>\u003Cjats:p>Findings suggest additional leverages to build relationships and help identify priorities for enhancing overall bank satisfaction through relational actions.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>This is the first time that two types of trust‐related benefits are distinguished and a convenience benefit is identified. Further, two of these newly identified benefits (convenience and competence) are the ones that build satisfaction.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",[31],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F02652321011054981\u002Ffull\u002Fhtml",[2846],{"id":2847,"sortIndex":32,"researcher":28,"roles":2848,"affiliations":2849,"properties":2858,"displayName":2860,"givenName":28,"familyName":28},"a15c8b58-1545-4ab8-9c5b-839181452ce2",[],[2850],{"id":2851,"sortIndex":32,"affiliation":2852,"properties":28},"55b49b2f-a3c1-4e0f-8116-e043d2ea0cf1",{"id":2851,"createTime":28,"updateTime":28,"relativeEntities":2853,"slug":28,"properties":2854,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2857,"statistic":28},[],{"title":2855},{"VI":2856},"Marketing and Communication Department, Athens University of Economics and Business, Athens, Greece",[],{"title":2859},{"EN":2860},"SergiosDimitriadis",{"url":28,"publisher":2862,"properties":28},{"id":868,"createTime":869,"updateTime":870,"relativeEntities":2863,"slug":872,"properties":2864,"entityType":25,"verifyStatus":884,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":32,"subjectFields":2869,"manageAffiliations":2874,"indexDatabases":2880,"url":929,"thumbnailPath":28,"statistic":28,"gsStatistic":28,"type":28,"analyzePriority":28},[],{"country":2865,"eissn":2866,"issn":2867,"title":2868},{"VOID":875},{"VOID":877},{"VOID":879},{"EN":881},[2870],{"id":887,"createTime":28,"updateTime":28,"relativeEntities":2871,"label":2872,"description":2873,"parentId":28,"standard":28,"scholarHubFieldId":28},[],{"EN":890},{},[2875],{"id":894,"createTime":28,"updateTime":28,"relativeEntities":2876,"slug":28,"properties":2877,"entityType":28,"verifyStatus":28,"verifyTime":28,"verifyNote":28,"languages":28,"translateLanguages":28,"viewCount":28,"url":28,"parentIds":2879,"statistic":28},[],{"title":2878},{"EN":898},[],[2881,2888],{"id":902,"indexDatabase":2882,"url":908,"indexYears":909,"academicFieldIds":2887,"indexDatabaseRanking":912},{"id":775,"createTime":28,"updateTime":28,"relativeEntities":2883,"label":2884,"description":2885,"key":781,"publicationTags":2886,"standard":28},[],{"EN":778,"VI":778},{"EN":778,"VI":780},[783],[911],{"id":914,"indexDatabase":2889,"url":926,"indexYears":28,"academicFieldIds":2894,"indexDatabaseRanking":28},{"id":916,"createTime":28,"updateTime":28,"relativeEntities":2890,"label":2891,"description":2892,"key":923,"publicationTags":2893,"standard":28},[],{"EN":919,"VI":919},{"EN":921,"VI":922},[925,813],[928],"2010-06-15",2010,[925,912],[2899,2902,2906,2910,2914,2918,2921,2924,2928,2932,2936,2940,2944,2947,2951,2954,2958,2962,2965,2969,2973,2977,2981,2984,2987,2991,2994,2998,3002,3006,3008,3011,3014,3018,3022,3026,3029,3032,3036,3040,3044,3047,3050,3054,3058,3062,3066,3070,3073,3077,3081,3085,3089,3093,3097,3101,3104,3108,3112,3116,3120,3124,3128,3132],{"id":28,"text":2900,"url":28,"identifiers":2901},"Babakus, E. and Boller, G.W. 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