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International issues are covered in all areas of HR, employment and industrial relations. A stringent double-blind review of each paper is undertaken to ensure its relevance and validity. Employee Relations continuously receives, and welcomes, global authorship. Over the course of its history Employee Relations has developed a reputation for publishing articles by the world’s leading academic thinkers on HRM, employment and industrial relations. It has also successfully combined this heritage with providing an accessible, though rigorously assessed, platform for early career research. 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Theories about commitment towards the organisation have enjoyed much interest. The concept is a central part of HR models. Research to date, however, has not examined the extent to which such “academic” perspectives are compatible with the views of practitioners. Hence, this research establishes practitioner’s understanding of employee commitment in a variety of UK private sector organisations. The findings of a national survey, distributed to 300 HRM managers (response rate 32 per cent), indicate a wide recognition of the desirability and benefits of commitment, but clear disparity between the way academics and practitioners conceptualise and measure it. Despite the variety of formal measuring tools available, organisational monitoring of commitment can be described as ad hoc and subjective. We conclude that the subjective approach adopted by practitioners could inform the approaches of academics just as the structured “objective” approaches of academics should inform practitioners.\u003C\u002Fjats:p>",{"EN":113},"Employee commitment: academic vs practitioner perspectives",{"VOID":115},"10.1108\u002F01425450010379199","PUBLICATION","VERIFIED","Auto Verify",[120],"EN","https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F01425450010379199\u002Ffull\u002Fhtml",[123,140],{"id":124,"sortIndex":25,"researcher":24,"roles":125,"affiliations":126,"properties":137},"73fbc5da-7a03-4cf6-8df9-cb7c994c71b7",[],[127],{"id":128,"sortIndex":25,"affiliation":129,"properties":24},"04cad772-c0aa-4a88-9950-47717cfe88c3",{"id":130,"createTime":131,"updateTime":131,"relativeEntities":132,"slug":133,"properties":134,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"44289877-24b8-4be7-aa61-81d07cdda495","2024-04-21T22:11:54.654+00:00",[],"University-of-Luton-Luton-UK",{"title":135},{"EN":136},"University of Luton, Luton, UK",{"title":138},{"EN":139},"Jeryl L.Shepherd",{"id":141,"sortIndex":142,"researcher":24,"roles":143,"affiliations":144,"properties":151},"c3e8b22e-416a-4273-aec0-f1f53881376d",1,[],[145],{"id":146,"sortIndex":25,"affiliation":147,"properties":24},"fd8523d6-ba9c-44b1-81cf-a429e59cd0bb",{"id":130,"createTime":131,"updateTime":131,"relativeEntities":148,"slug":133,"properties":149,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},[],{"title":150},{"EN":136},{"title":152},{"EN":153},"Brian P.Mathews","ARTICLE",{"url":24,"publisher":156,"properties":181},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":157,"slug":10,"properties":158,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":164,"manageAffiliations":165,"indexDatabases":166,"url":97,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":159,"issn":160,"introduce":161,"eissn":162,"title":163},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[167,174],{"id":58,"indexDatabase":168,"url":73,"indexYears":24,"academicFieldIds":173,"indexDatabaseRanking":24},{"id":60,"createTime":61,"updateTime":62,"relativeEntities":169,"label":170,"description":171,"key":69,"publicationTags":172,"standard":24},[],{"EN":65,"VI":65},{"VI":67,"EN":68},[71,72],[75,76],{"id":78,"indexDatabase":175,"url":91,"indexYears":92,"academicFieldIds":180,"indexDatabaseRanking":96},{"id":80,"createTime":81,"updateTime":82,"relativeEntities":176,"label":177,"description":178,"key":88,"publicationTags":179,"standard":24},[],{"EN":85,"VI":85},{"EN":85,"VI":87},[90],[94,95],{"volume":182,"pages":184,"issue":186},{"VOID":183},"22",{"VOID":185},"555-575",{"VOID":187},"6","2000-12-01",2000,[191,195,198,202,205,209,213,217,221,225,229,232,236,239,243,246,249,253,257,260,263,266,269,273,277,281,284,288,292,295,298,301,304,307,311,314,317,320,324,328,332],{"id":24,"text":192,"url":24,"identifiers":193},"Allen, N. and Meyer, J. (1990), “The measurement of antecedents of affective, continuance and normative commitment to the organisation,” Journal of Occupational Psychology, Vol. 63, pp 1‐18.",{"doi":194},"10.1111\u002Fj.2044-8325.1990.tb00506.x",{"id":24,"text":196,"url":24,"identifiers":197},"Beardwell, I. and Holden, L. (1997), HRM: A Contemporary Perspective, Pitman, London.",{},{"id":24,"text":199,"url":24,"identifiers":200},"Becker, H. (1960), “Notes on the concept of commitment”, American Journal of Sociology, Part 66, pp. 32‐40.",{"doi":201},"10.1086\u002F222820",{"id":24,"text":203,"url":24,"identifiers":204},"Beer, M., Spector, B., Lawrence, P., Quinn Mills, D. and Walton, R. (1985), HRM: A General Managers Perspective, Free Press, New York, NY.",{},{"id":24,"text":206,"url":24,"identifiers":207},"Bratton, J. and Gold, J. (1999), Human Resource Management, Macmillian, Hampshire.",{"doi":208},"10.1007\u002F978-1-349-27325-6",{"id":24,"text":210,"url":24,"identifiers":211},"Buchanan, B. (1974), “Building organisational commitment: the socialisation of managers in work organisations”, Administrative Science Quarterly, Vol. 19, pp. 533‐46.",{"doi":212},"10.2307\u002F2391809",{"id":24,"text":214,"url":24,"identifiers":215},"Buchanan, B. (1975), “To walk an extra mile”, Organisation Dynamics, Vol. 3, pp. 67‐80.",{"doi":216},"10.1016\u002F0090-2616(75)90041-8",{"id":24,"text":218,"url":24,"identifiers":219},"Cook, J. and Wall, T. (1980), “New work attitude measures of trust, organisational commitment and personal need non‐fulfilment”, Journal of Occupational Psychology, Vol. 53, pp. 39‐52.",{"doi":220},"10.1111\u002Fj.2044-8325.1980.tb00005.x",{"id":24,"text":222,"url":24,"identifiers":223},"Cook, J. and Wall, T. (1981), “A note on some new scales for measuring aspects of psychological well being at work”, Journal of Occupational Psychology, Vol. 54, pp. 221‐5.",{"doi":224},"10.1111\u002Fj.2044-8325.1981.tb00062.x",{"id":24,"text":226,"url":24,"identifiers":227},"Coopey, J. and Hartley, J. (1991), “Reconsidering the case for organisational commitment”, Human Resource Management Journal, Vol. 1 No. 3, Spring, pp. 18‐32.",{"doi":228},"10.1111\u002Fj.1748-8583.1991.tb00228.x",{"id":24,"text":230,"url":24,"identifiers":231},"Farnham, D. and Pimlott, J. (1990), Understanding Industrial Relations 4th ed., Cassell, London.",{},{"id":24,"text":233,"url":24,"identifiers":234},"Festinger, L. (1957), A Theory of Cognitive Dissonance, Stanford University Press, Stanford.",{"doi":235},"10.1515\u002F9781503620766",{"id":24,"text":237,"url":24,"identifiers":238},"Goffman, E. (1961), Asylums, Pelican Books, Middlesex.",{},{"id":24,"text":240,"url":24,"identifiers":241},"Guest, D. (1987), “Human resource management and industrial relations”, Journal of Management Studies, Vol. 24, pp. 503‐21.",{"doi":242},"10.1111\u002Fj.1467-6486.1987.tb00460.x",{"id":24,"text":244,"url":24,"identifiers":245},"Guest, D. (1995), “Human resource management, trade unions and industrial relations”, in Storey, J. (Ed.), Human Resource Management: Still Marching on or Marching out? and Human Resource Management: A Critical Test, Routledge, London.",{},{"id":24,"text":247,"url":24,"identifiers":248},"Guest, D. (1998), “Beyond HRM: commitment and the contract culture”, in Sparrow, P. and Marchington, M. (Eds), Human Resource Management: The New Agenda, Financial Times Publishing, London.",{},{"id":24,"text":250,"url":24,"identifiers":251},"Hall, D. and Schneider, B. (1972), “Correlates of organisational identification”, Administrative Science Quarterly, Vol. 17, pp. 340‐50.",{"doi":252},"10.2307\u002F2392147",{"id":24,"text":254,"url":24,"identifiers":255},"Kanter, R. (1968), “Commitment and social organisation: a study of commitment mechanisms in utopian communities”, American Sociological Review, Vol. 33 No. 4, pp. 499‐517.",{"doi":256},"10.2307\u002F2092438",{"id":24,"text":258,"url":24,"identifiers":259},"Kiechel, W. (1985), “Resurrecting corporate loyalty”, Fortune, 9 December.",{},{"id":24,"text":261,"url":24,"identifiers":262},"Legge, K. (1995a), “HRM: rhetoric, reality and hidden agendas”, in Storey (Ed.), Human Resource Management: A Critical Text, Routledge, London.",{},{"id":24,"text":264,"url":24,"identifiers":265},"Legge, K. (1995b), Human Resource Management, Rhetoric’s and Realities, Macmillan, Basingstoke.",{},{"id":24,"text":267,"url":24,"identifiers":268},"Mabey, C., Salaman, G. and Storey, J. (1988) (Eds), Strategic Human Resource Management: A Reader, Sage, London.",{},{"id":24,"text":270,"url":24,"identifiers":271},"Meyer, J. and Allen, N. (1984), “Testing the side bets theory of organisational commitment”, Journal of Applied Psychology, Vol. 69, pp. 372‐8.",{"doi":272},"10.1037\u002F0021-9010.69.3.372",{"id":24,"text":274,"url":24,"identifiers":275},"Mowday, R., Steers, R. and Porter, L. (1979), “The measurement of organisational commitment”, Journal of Vocational Behaviour, Vol. 14, pp. 224‐47.",{"doi":276},"10.1016\u002F0001-8791(79)90072-1",{"id":24,"text":278,"url":24,"identifiers":279},"Mowday, R., Steers, R. and Porter, L. (1982), Employee‐organisation Linkages: The Psychology of Commitment, Absenteeism and Turnover, Academic Press, London.",{"doi":280},"10.1016\u002FB978-0-12-509370-5.50005-8",{"id":24,"text":282,"url":24,"identifiers":283},"Oppenheim, A. (1992), Questionnaire Design, Interviewing and Attitude Measurement, Pinter, London.",{},{"id":24,"text":285,"url":24,"identifiers":286},"Porter, L. Steers, R. Mowday, R. and Boulian, P. (1974), “Organisational commitment, job satisfaction and turnover among psychiatric technicians,” Journal of Applied Psychology, Vol. 59, pp. 603‐9.",{"doi":287},"10.1037\u002Fh0037335",{"id":24,"text":289,"url":24,"identifiers":290},"Ritzer, G. and Trice, H. (1969), “An empirical study of Howard Becker’s side bet theory”, Social Forces, June, pp 475‐9.",{"doi":291},"10.2307\u002F2574537",{"id":24,"text":293,"url":24,"identifiers":294},"Salancik, G. (1977), “Commitment and control of organisational and belief”, in Staw, B. and Salancik, G. (Eds), New Directions in Organisational Behaviour, St Clair Press, Chicago, IL.",{},{"id":24,"text":296,"url":24,"identifiers":297},"Schmitt, N. and Klimoski, R. (1991), Research Methods in Human Resources Management, South‐Western Publishing, Cincinnati, OH.",{},{"id":24,"text":299,"url":24,"identifiers":300},"Selltiz, C., Jahoda, M., Deutsch, M. and Cook, S. (1973), Research Methods in Social Relations, Methuen and Co., London.",{},{"id":24,"text":302,"url":24,"identifiers":303},"Sisson, K. (1994), Personnel Management, Blackwell, Oxford.",{},{"id":24,"text":305,"url":24,"identifiers":306},"Staw, B. and Salancik, G. (1977), New Directions in Organisational Behaviour, St Clair Press, Chicago, IL.",{},{"id":24,"text":308,"url":24,"identifiers":309},"Steers, R. (1977), “Antecedents and outcomes of organisational commitment”, Administrative Science Quarterly, Vol. 22, pp. 46‐56.",{"doi":310},"10.2307\u002F2391745",{"id":24,"text":312,"url":24,"identifiers":313},"Storey, J. (1995), “Human resource management: still marching on or marching out?”, Human Resource Management: A Critical Text, Routledge, London.",{},{"id":24,"text":315,"url":24,"identifiers":316},"Tyson, S. (1995), Human Resource Strategy, Pitman, London.",{},{"id":24,"text":318,"url":24,"identifiers":319},"Walton, R. (1985), “Toward a strategy of eliciting employee commitment based on policies of mutuality”, in Walton and Lawrence (Eds), HRM Trends and Challenges, Harvard Business School, Boston, MA.",{},{"id":24,"text":321,"url":24,"identifiers":322},"Wiener, Y. (1982), “Commitment in organisations: a normative view”, Academy of Management Review, Vol. 7 No. 3, pp. 418‐28.",{"doi":323},"10.5465\u002Famr.1982.4285349",{"id":24,"text":325,"url":24,"identifiers":326},"Wiener, Y. and Vardi, Y. (1980), “Relationships between job organisation and career commitments and work outcomes – an integrative approach”, Organisational Behaviour and Human Performance, Vol. 26, pp. 81‐96.",{"doi":327},"10.1016\u002F0030-5073(80)90048-3",{"id":24,"text":329,"url":24,"identifiers":330},"Wood, S. (1995), “Can we speak of high commitment on the shop floor?”, Journal of Management Studies, Vol. 32 No. 2, pp. 215‐47.",{"doi":331},"10.1111\u002Fj.1467-6486.1995.tb00341.x",{"id":24,"text":333,"url":24,"identifiers":334},"Wood, S. (1996), “High commitment management and unionisation in the UK”, International Journal of Human Resource Management, Vol. 7 No. 1, pp. 53‐77.",{"doi":335},"10.1080\u002F09585199600000117",false,{"id":338,"createTime":339,"updateTime":340,"relativeEntities":341,"slug":342,"properties":343,"entityType":116,"verifyStatus":117,"verifyTime":340,"verifyNote":118,"syncStatus":23,"languages":351,"translateLanguages":24,"viewCount":25,"primaryUrl":352,"fullTextUrl":24,"authors":353,"publicationType":154,"publisherRelationship":372,"citationCount":24,"citationInfo":24,"publishDate":405,"publishYear":406,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":407,"isForceReanalyzing":336},"9d9cf901-f501-4947-9ccb-8c05a1b8ee1b","2024-04-18T15:21:43.875+00:00","2025-01-16T23:45:55.702+00:00",[],"Industrial-Restructuring-and-Union-Density-",{"keywords":344,"abstract":345,"title":347,"doi":349},{},{"EN":346},"\u003Cjats:p>Between 1977–1985, total employment in one United Kingdom corporation, which initially had 20,000 employees with an overall trade union density of 65 per cent, fell by 45 per cent, while the union density fell by 13 per cent. Shop‐floor grades, which were more highly unionised were disproportionately affected by the employment reductions. The changes are charted for the eleven companies in the corporation and some relevant information on the companies offered.\u003C\u002Fjats:p>",{"EN":348},"Industrial Restructuring and Union Density:",{"VOID":350},"10.1108\u002Feb055091",[120],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002Feb055091\u002Ffull\u002Fhtml",[354],{"id":355,"sortIndex":25,"researcher":24,"roles":356,"affiliations":357,"properties":369},"fa16248e-2f0b-4040-80c5-8f101f64df6e",[],[358],{"id":359,"sortIndex":25,"affiliation":360,"properties":24},"b32a55fa-4015-4529-94a7-747e60f98247",{"id":361,"createTime":362,"updateTime":363,"relativeEntities":364,"slug":365,"properties":366,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"3faa2e7b-9acd-40ec-8320-525586f02787","2024-02-08T04:23:45.133+00:00","2024-09-02T22:41:44.528+00:00",[],"Department-of-Social-and-Economic-Research-University-of-Glasgow",{"title":367},{"VI":368},"Department of Social and Economic Research, University of Glasgow",{"title":370},{"EN":371},"P.B.Beaumont",{"url":24,"publisher":373,"properties":398},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":374,"slug":10,"properties":375,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":381,"manageAffiliations":382,"indexDatabases":383,"url":97,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":376,"issn":377,"introduce":378,"eissn":379,"title":380},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[384,391],{"id":58,"indexDatabase":385,"url":73,"indexYears":24,"academicFieldIds":390,"indexDatabaseRanking":24},{"id":60,"createTime":61,"updateTime":62,"relativeEntities":386,"label":387,"description":388,"key":69,"publicationTags":389,"standard":24},[],{"EN":65,"VI":65},{"VI":67,"EN":68},[71,72],[75,76],{"id":78,"indexDatabase":392,"url":91,"indexYears":92,"academicFieldIds":397,"indexDatabaseRanking":96},{"id":80,"createTime":81,"updateTime":82,"relativeEntities":393,"label":394,"description":395,"key":88,"publicationTags":396,"standard":24},[],{"EN":85,"VI":85},{"EN":85,"VI":87},[90],[94,95],{"volume":399,"pages":401,"issue":403},{"VOID":400},"9",{"VOID":402},"14-16",{"VOID":404},"1","1987-01-01",1987,[408,411,414,417,420,424,427,430,433,436],{"id":24,"text":409,"url":24,"identifiers":410},"Metcalf D., 1984, On the Management of Employment and Unemployment",{},{"id":24,"text":412,"url":24,"identifiers":413},"10.1111\u002Fj.1467-8543.1977.tb00071.x",{"doi":412},{"id":24,"text":415,"url":24,"identifiers":416},"Purcell J., 1984, British Journal of Industrial Relations, 22, 2",{},{"id":24,"text":418,"url":24,"identifiers":419},"Verma A., 1985, Challenges and Choices Facing American Labor, 89",{},{"id":24,"text":421,"url":24,"identifiers":422},"Verma A., 1985, Industrial Relations, 24, 3, 10.1111\u002Fj.1468-232X.1985.tb01039.x",{"doi":423},"10.1111\u002Fj.1468-232X.1985.tb01039.x",{"id":24,"text":425,"url":24,"identifiers":426},"Purcell, J., op. cit., p.6.",{},{"id":24,"text":428,"url":24,"identifiers":429},"Hickson D., 1981, The Behavioural Sciences and Industrial Relations, 53",{},{"id":24,"text":431,"url":24,"identifiers":432},"Brown W., 1981, The Changing Contours of British Industrial Relations",{},{"id":24,"text":434,"url":24,"identifiers":435},"Purcell J., 1981, Good Industrial Relations: Theory and Practice",{},{"id":24,"text":437,"url":24,"identifiers":438},"See, C.",{},{"id":440,"createTime":441,"updateTime":441,"relativeEntities":442,"slug":443,"properties":444,"entityType":116,"verifyStatus":117,"verifyTime":452,"verifyNote":118,"syncStatus":23,"languages":453,"translateLanguages":24,"viewCount":25,"primaryUrl":454,"fullTextUrl":24,"authors":455,"publicationType":154,"publisherRelationship":472,"citationCount":24,"citationInfo":24,"publishDate":505,"publishYear":506,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":507,"isForceReanalyzing":336},"ef6ac860-bed8-46f1-85c3-13ddc31dfcf1","2024-07-24T23:45:04.780+00:00",[],"Human-Resource-Management-in-France",{"keywords":445,"abstract":446,"title":448,"doi":450},{},{"EN":447},"\u003Cjats:p>In France, no other specialist business function is so predominantly marked by culture as HRM. In France, Cartesian patterns of analytical thinking, the passion for anti‐authoritarian individualism, and the reduction of disorder through legislation and bureaucracy influence the company′s sociocultural environments, in particular through the education system, the status of executives, and the role of trade unionism. Emphasis is put on the concept of ubiquity in HRM; it is at the intersection of all the other corporate functions and its role is shared with the line managers at the technical, relational and strategic level. Future perspectives, like the introduction of new technologies, may impose a new ethical dimension for HRM against the “gospel of efficiency”.\u003C\u002Fjats:p>",{"EN":449},"Human Resource Management in France",{"VOID":451},"10.1108\u002F01425459210017621","2024-07-24T23:45:04.779+00:00",[120],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F01425459210017621\u002Ffull\u002Fhtml",[456],{"id":457,"sortIndex":25,"researcher":24,"roles":458,"affiliations":459,"properties":469},"910868f2-1b5b-481d-bf77-9223822d0028",[],[460],{"id":461,"sortIndex":25,"affiliation":462,"properties":24},"71491c83-c07f-4b70-a0a0-8d890b4ef929",{"id":463,"createTime":464,"updateTime":464,"relativeEntities":465,"slug":24,"properties":466,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"89f26b23-e630-4526-ac3b-fa702e509dc3","2023-12-07T00:19:22.360+00:00",[],{"title":467},{"VI":468},"Ecole du Management Européen, Université Robert Schuman, Strasbourg, France HRM in France",{"title":470},{"EN":471},"IngridBrunstein",{"url":24,"publisher":473,"properties":498},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":474,"slug":10,"properties":475,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":481,"manageAffiliations":482,"indexDatabases":483,"url":97,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":476,"issn":477,"introduce":478,"eissn":479,"title":480},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[484,491],{"id":58,"indexDatabase":485,"url":73,"indexYears":24,"academicFieldIds":490,"indexDatabaseRanking":24},{"id":60,"createTime":61,"updateTime":62,"relativeEntities":486,"label":487,"description":488,"key":69,"publicationTags":489,"standard":24},[],{"EN":65,"VI":65},{"VI":67,"EN":68},[71,72],[75,76],{"id":78,"indexDatabase":492,"url":91,"indexYears":92,"academicFieldIds":497,"indexDatabaseRanking":96},{"id":80,"createTime":81,"updateTime":82,"relativeEntities":493,"label":494,"description":495,"key":88,"publicationTags":496,"standard":24},[],{"EN":85,"VI":85},{"EN":85,"VI":87},[90],[94,95],{"volume":499,"pages":501,"issue":503},{"VOID":500},"14",{"VOID":502},"53-70",{"VOID":504},"4","1992-04-01",1992,[508,511,514,517,521,524,527,530,533,536,539,542,545,548,551,554,557,560,563,566],{"id":24,"text":509,"url":24,"identifiers":510},"Crozier M., 1978, La Société Bloquée,Le Seuil",{},{"id":24,"text":512,"url":24,"identifiers":513},"Minc A., 1991, Edition Grasset",{},{"id":24,"text":515,"url":24,"identifiers":516},"CNPF, 1991, CNPF",{},{"id":24,"text":518,"url":24,"identifiers":519},"Lupe\", Die Betriebswirtschaft, No. 1, 1991, pp.159-169.",{"doi":520},"10.1007\u002F978-3-322-83846-9_10",{"id":24,"text":522,"url":24,"identifiers":523},"Bournois F., 1991, Editions Eyrolles",{},{"id":24,"text":525,"url":24,"identifiers":526},"Morin P., 1989, Dunod Entreprise",{},{"id":24,"text":528,"url":24,"identifiers":529},"Noblecourt M., 1990, Editions Ouvrières",{},{"id":24,"text":531,"url":24,"identifiers":532},"de Syndicalisme, 1989, IAE",{},{"id":24,"text":534,"url":24,"identifiers":535},"Fombonne J., Pour une Histoire de la Fonction Personnel",{},{"id":24,"text":537,"url":24,"identifiers":538},"Modernisation, 1989, Revue Françisede Gestion, 15",{},{"id":24,"text":540,"url":24,"identifiers":541},"Merck B., 1991, Personnel ANDCP",{},{"id":24,"text":543,"url":24,"identifiers":544},"Usinor, 1991, CAP 2000",{},{"id":24,"text":546,"url":24,"identifiers":547},"Ressources Humaines, 1988, Paris, 498",{},{"id":24,"text":549,"url":24,"identifiers":550},"Landier H., 1991, Caiman Levy",{},{"id":24,"text":552,"url":24,"identifiers":553},"Humaines\", Revue de Gestion des Ressources Humaines, October 1991, pp.16-27. 27. vonBehr, M. and Brunstein, I. \"Technologies Nouvelles et Organisation du Travail -",{},{"id":24,"text":555,"url":24,"identifiers":556},"Des Lecons d'Outre-Rhin?\", Cahiers du CESAG, November 1991, pp.44-75.",{},{"id":24,"text":558,"url":24,"identifiers":559},"D'Iribarne A., 1989, Enjeu Educatif, Presses du CNRS",{},{"id":24,"text":561,"url":24,"identifiers":562},"Le Mouet J., 1990, Le Seuil",{},{"id":24,"text":564,"url":24,"identifiers":565},"l'Entreprise\", Le Monde Diplomatique, September 1991, p.24.",{},{"id":24,"text":567,"url":24,"identifiers":568},"De Gaulejac V., 1991, Le Seuil",{},{"id":570,"createTime":571,"updateTime":572,"relativeEntities":573,"slug":574,"properties":575,"entityType":116,"verifyStatus":117,"verifyTime":572,"verifyNote":118,"syncStatus":23,"languages":583,"translateLanguages":24,"viewCount":25,"primaryUrl":584,"fullTextUrl":24,"authors":585,"publicationType":154,"publisherRelationship":602,"citationCount":24,"citationInfo":24,"publishDate":628,"publishYear":629,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":630,"isForceReanalyzing":336},"f192a1f7-e67b-44b8-9ccb-806dabce8aa1","2024-04-14T17:10:11.149+00:00","2025-01-16T23:43:47.001+00:00",[],"Theoretical-and-Ethical-Foundations-of-Human-Resource-Management",{"keywords":576,"abstract":577,"title":579,"doi":581},{},{"EN":578},"\u003Cjats:p>Poses the question whether, on an academic\nlevel, human resource management (HRM) is a\nscientific discipline of management. To arrive\nat an answer, brings together findings of a\nsurvey concerning the foundations of HRM\nthen links them by four central hypotheses.\nThe first (rather speculative) hypothesis claims\nthat, in Germany at least, the discussion of\nHRM problems over the last 30 years has been\nselective and influenced by different and\nchanging paradigms of HRM. The second\nhypothesis is that nearly all formulations of\nHRM concepts have to be embedded in a\nnational context. The third hypothesis states\nthat even given the restricting effect of\nhypotheses one and two, a theory pitfall exists\npreventing any theoretical foundation of effective\nHRM and forcing us to construct intelligent,\nbut untested, HRM hypotheses. The\nfourth hypothesis links the problems of these\nuntested hypotheses with the problem of\nethical norms for HRM in theory and practice.\nThe final judgement is that the high theoretical\nrequirements of HRM as an academic\ndiscipline cannot be fulfilled.\u003C\u002Fjats:p>",{"EN":580},"Theoretical and Ethical Foundations of Human Resource Management",{"VOID":582},"10.1108\u002F01425459410066274",[120],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F01425459410066274\u002Ffull\u002Fhtml",[586],{"id":587,"sortIndex":25,"researcher":24,"roles":588,"affiliations":589,"properties":599},"1cac1197-5557-4b95-a690-d6b79e83a426",[],[590],{"id":24,"sortIndex":25,"affiliation":591,"properties":24},{"id":592,"createTime":593,"updateTime":593,"relativeEntities":594,"slug":595,"properties":596,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"7bbf9bb4-21ae-4e80-b618-f69175234b9b","2024-04-14T17:10:11.158+00:00",[],"Professor-at-the-Institut-f%C3%BCr-Betriebswirtschaftslehre-in-the-University-of-Regensburg-D-93053-Regensburg-Germany-",{"title":597},{"EN":598},"Professor at the Institut für Betriebswirtschaftslehre in the University of Regensburg, D‐93053 Regensburg, Germany.",{"title":600},{"EN":601},"HansJürgen Drumm",{"url":24,"publisher":603,"properties":24},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":604,"slug":10,"properties":605,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":611,"manageAffiliations":612,"indexDatabases":613,"url":97,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":606,"issn":607,"introduce":608,"eissn":609,"title":610},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[614,621],{"id":58,"indexDatabase":615,"url":73,"indexYears":24,"academicFieldIds":620,"indexDatabaseRanking":24},{"id":60,"createTime":61,"updateTime":62,"relativeEntities":616,"label":617,"description":618,"key":69,"publicationTags":619,"standard":24},[],{"EN":65,"VI":65},{"VI":67,"EN":68},[71,72],[75,76],{"id":78,"indexDatabase":622,"url":91,"indexYears":92,"academicFieldIds":627,"indexDatabaseRanking":96},{"id":80,"createTime":81,"updateTime":82,"relativeEntities":623,"label":624,"description":625,"key":88,"publicationTags":626,"standard":24},[],{"EN":85,"VI":85},{"EN":85,"VI":87},[90],[94,95],"1994-06-01",1994,[631,635,638,641,644,647,650,653,656,659,663,666,669,672,675,678,681,684,687,690,693,696,699,702,705],{"id":24,"text":632,"url":24,"identifiers":633},"1. Wachter, H., “Vom Personalwesen zum Strategic Human Resource Management”, in Staehle, W.H. and Conrad, P. (Eds), Managementforschung 2, de Gruyter, Berlin and New York, NY,\n1992, pp. 313‐40.",{"doi":634},"10.1515\u002F9783112419564-009",{"id":24,"text":636,"url":24,"identifiers":637},"2. Wunderer, R. and Schlagenhaufer, P., Personal‐Controlling Funktionen – Instrumente – Praxisbeispiele,\nSchäffer\u002FPoeschel, Stuttgart, 1994.",{},{"id":24,"text":639,"url":24,"identifiers":640},"3. Gaugler, E., “Führungsentscheidungen und Führungsverantwortung in der Wirtschaft”, in\nGlatzel, N. and Kleindienst, E. (Eds), Die personale Struktur des gesellschaftlichen Lebens,\nFestschrift für Anton Rauscher, Duncker & Humblot, Berlin, 1993, pp. 263‐75.",{},{"id":24,"text":642,"url":24,"identifiers":643},"4. Drumm, H.J., “Die neueren Enzykliken zur katholischen Soziallehre: Eine Grundlage der\nPersonalwirtschaftslehre?”, in Weber, W. (Ed.), Entgeltsysteme, Lohn Mitarbeiterbeteiligung\nund Zusatzleistungen, Festschrift zum 65. Geburtstag von Eduard Gaugler, Schäffer\u002FPoeschel,\nStuttgart, 1993, pp. 23‐39.",{},{"id":24,"text":645,"url":24,"identifiers":646},"5. Hofstede, G., Culture′s Consequences, Sage, Beverly Hills, CA, 1980.",{},{"id":24,"text":648,"url":24,"identifiers":649},"6. Drumm, H.J., “Personalwirtschaft – Auf dem Weg zu einer theoretisch‐empirischen\nPersonalwirtschaftslehre”, in Hauschildt, J. and Grün, O. (Eds), Ergebnisse empirischer\nbetriebswirtschaftlicher Forschung Zu einer Realtheorie der Unternehmung, Festschrift für\nEberhard Witte, Schäffer\u002FPoeschel, Stuttgart, 1993, pp. 673‐712.",{},{"id":24,"text":651,"url":24,"identifiers":652},"7. Drumm, H.J., Personalwirtschaftslehre, 2nd ed., Springer, Berlin, 1992.",{},{"id":24,"text":654,"url":24,"identifiers":655},"8. Ross, S.A., “The Economic Theory of Agency: The Principal′s Problem”, American Economic\nReview, Vol. 63, 1973, pp. 134‐9.",{},{"id":24,"text":657,"url":24,"identifiers":658},"9. Furubotn, E.G. and Pejovich, S. (Eds), The Economics of Property Rights, Ballinger, Cambridge,\nMA, 1974.",{},{"id":24,"text":660,"url":24,"identifiers":661},"10. Williamson, O., “Transaction Cost Economics”, in Schmalensee, R. and Willig, R.D., Handbook\nof Industrial Organization, North‐Holland, Amsterdam, 1989, pp. 135‐82.",{"doi":662},"10.1016\u002FS1573-448X(89)01006-X",{"id":24,"text":664,"url":24,"identifiers":665},"11. Bühner, R., Personalmanagement, moderne industrie, Landsberg\u002FLech, 1994.",{},{"id":24,"text":667,"url":24,"identifiers":668},"12. Scholz, C., Personalmanagement, 3rd ed., Vahlen, München, 1993.",{},{"id":24,"text":670,"url":24,"identifiers":671},"13. Peretti, J.M., Ressource humaines. Fonction personnel et management des ressources humaines,\nVuibert, Paris, 1990.",{},{"id":24,"text":673,"url":24,"identifiers":674},"14. Torrington, D. and Hall, L., Personnel Management: A New Approach, 2nd ed., Prentice‐Hall,\nEnglewood Cliffs, NJ, 1991.",{},{"id":24,"text":676,"url":24,"identifiers":677},"15. Livy, B. et al., Corporate Personnel Management, Pitman, London, 1988.",{},{"id":24,"text":679,"url":24,"identifiers":680},"16. Schuler, R.S. and Huber, V.L., Personnel and Human Resource Management, 4th ed., West\nPublishing Co., St. Paul, MN, 1990.",{},{"id":24,"text":682,"url":24,"identifiers":683},"17. Cascio, W.F., Managing Human Resources: Productivity, Quality of Work Life, Profits, 2nd\ned., McGraw‐Hill, New York, NY, 1989.",{},{"id":24,"text":685,"url":24,"identifiers":686},"18. Steinmann, H. and Löhr, A., Grundlagen der Unternehmungsethik, Poeschel, Stuttgart, 1992.",{},{"id":24,"text":688,"url":24,"identifiers":689},"19. KAB‐Bundesverband der Katholischen Arbeitnehmer‐Bewegung Deutschlands (Ed.), Texte\nzur katholischen Soziallehre, 7th ed., Ketteler, Kevelaer, Butzen & Bercker, Köln, 1989.",{},{"id":24,"text":691,"url":24,"identifiers":692},"20. John Paul II (1991), Encyclika Centesimus Annus, 1 May, edited by the Sekretariat der\nDeutschen Bischofskonferenz, Bonn, 1991.",{},{"id":24,"text":694,"url":24,"identifiers":695},"21. von Nell‐Breuning, O., Worauf es mir ankommt, Zur sozialen Verantwortung, Herder, Freiburg\nim Breisgau, 1983.",{},{"id":24,"text":697,"url":24,"identifiers":698},"22. von Nell‐Breuning, O., Baugesetze der Gesellschaft, Solidarität und Subsidiarität,Herder, Freiburg im Breisgau\n, 1990.",{},{"id":24,"text":700,"url":24,"identifiers":701},"23. Klein, H. (Ed.), Oswald von Nell‐Breuning. Unbeugsam für den Menschen, Herder, Freiburg\nim Breisgau, 1989.",{},{"id":24,"text":703,"url":24,"identifiers":704},"Bong, H.C., Ein betriebswirtschaftliches Personalentwicklungskonzept fur koreanische Unternehmungen,\nLang, Frankfurt, 1994.",{},{"id":24,"text":706,"url":24,"identifiers":707},"Staffelbach, B., Management‐Ethik. Ansätze und Konzepte aus betriebswirtschaftlicher Sicht,Haupt, Wien, Bern, Stuttgart\n, 1994.",{},{"id":709,"createTime":710,"updateTime":710,"relativeEntities":711,"slug":712,"properties":713,"entityType":116,"verifyStatus":117,"verifyTime":721,"verifyNote":118,"syncStatus":23,"languages":722,"translateLanguages":24,"viewCount":25,"primaryUrl":723,"fullTextUrl":24,"authors":724,"publicationType":154,"publisherRelationship":743,"citationCount":24,"citationInfo":24,"publishDate":775,"publishYear":506,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":776,"isForceReanalyzing":336},"cb9d0945-831d-48ed-89c3-e39050166dff","2024-07-24T23:35:44.244+00:00",[],"The-Determinants-of-Trade-Union-Growth-in-Zambia-since-Independence",{"keywords":714,"abstract":715,"title":717,"doi":719},{},{"EN":716},"\u003Cjats:p>Explanations of union growth and decline are generally linked to\ntrends in the business cycle which are reflected primarily in prices,\nwages and unemployment – an example of this approach is the Bain\nand Elsheikh model – explanations not entirely appropriate in a\ncountry with a developing economy and one‐party state like Zambia. Finds\npolitical factors to be a more influential and more comprehensive\nexplanation of union growth but the relationship between state and trade\nunions is set to change as a result of recent political changes in\nZambia. Suggests effect on trade unions and membership levels will be\nconsiderable.\u003C\u002Fjats:p>",{"EN":718},"The Determinants of Trade Union Growth in Zambia since 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A., 1975, American University Law Review",{},{"id":24,"text":1116,"url":24,"identifiers":1117},"Podgorecki A., 1969, Aubert",{},{"id":24,"text":1119,"url":24,"identifiers":1120},"10.1016\u002F0016-3287(79)90065-X",{"doi":1119},{"id":24,"text":1122,"url":24,"identifiers":1123},"Robinson D., 1977, Martin Robertson",{},{"id":1125,"createTime":1126,"updateTime":1126,"relativeEntities":1127,"slug":1128,"properties":1129,"entityType":116,"verifyStatus":117,"verifyTime":1126,"verifyNote":118,"syncStatus":23,"languages":1137,"translateLanguages":24,"viewCount":25,"primaryUrl":1138,"fullTextUrl":24,"authors":1139,"publicationType":154,"publisherRelationship":1158,"citationCount":24,"citationInfo":24,"publishDate":1190,"publishYear":1191,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":1192,"isForceReanalyzing":336},"2c1f0c0d-f667-4401-bb4b-6070328d95d5","2024-07-24T23:19:42.039+00:00",[],"-Real-managers-don-t-do-NVQs-a-review-of-the-new-management-standards-",{"keywords":1130,"abstract":1131,"title":1133,"doi":1135},{},{"EN":1132},"\u003Cjats:p>In 1997 the Management Charter Initiative (MCI) officially launched the new management NVQs (National Vocational Qualifications), benchmarks which attempted to describe the work performed by British managers. This article is a review of those qualifications. It remembers some of the main problems associated with the original management NVQs and, drawing on some of the best theoretical and empirical accounts of managerial work, argues that the new qualifications have failed to live up to the MCI’s original promise, to assist the development and training of managers.\u003C\u002Fjats:p>",{"EN":1134},"“Real” managers don’t do NVQs: a review of the new management “standards”",{"VOID":1136},"10.1108\u002F01425459810232833",[120],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F01425459810232833\u002Ffull\u002Fhtml",[1140],{"id":1141,"sortIndex":25,"researcher":24,"roles":1142,"affiliations":1143,"properties":1155},"0d24f4f0-4932-436d-9a8c-ac04570287e9",[],[1144],{"id":1145,"sortIndex":25,"affiliation":1146,"properties":24},"5120d18e-1127-4ba5-b2c5-28580c9428cb",{"id":1147,"createTime":1148,"updateTime":1149,"relativeEntities":1150,"slug":1151,"properties":1152,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"7395fbf0-cbb5-48f0-8758-a4089b2e0e8a","2023-12-27T12:12:56.568+00:00","2024-07-25T00:22:14.039+00:00",[],"Manchester-School-of-Management-UMIST-Manchester-UK",{"title":1153},{"VI":1154},"Manchester School of Management, UMIST, Manchester, UK",{"title":1156},{"EN":1157},"IrenaGrugulis",{"url":24,"publisher":1159,"properties":1184},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":1160,"slug":10,"properties":1161,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":1167,"manageAffiliations":1168,"indexDatabases":1169,"url":97,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":1162,"issn":1163,"introduce":1164,"eissn":1165,"title":1166},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[1170,1177],{"id":58,"indexDatabase":1171,"url":73,"indexYears":24,"academicFieldIds":1176,"indexDatabaseRanking":24},{"id":60,"createTime":61,"updateTime":62,"relativeEntities":1172,"label":1173,"description":1174,"key":69,"publicationTags":1175,"standard":24},[],{"EN":65,"VI":65},{"VI":67,"EN":68},[71,72],[75,76],{"id":78,"indexDatabase":1178,"url":91,"indexYears":92,"academicFieldIds":1183,"indexDatabaseRanking":96},{"id":80,"createTime":81,"updateTime":82,"relativeEntities":1179,"label":1180,"description":1181,"key":88,"publicationTags":1182,"standard":24},[],{"EN":85,"VI":85},{"EN":85,"VI":87},[90],[94,95],{"volume":1185,"pages":1187,"issue":1189},{"VOID":1186},"20",{"VOID":1188},"383-403",{"VOID":504},"1998-08-01",1998,[1193,1196,1199,1202,1205,1208,1212,1215,1218,1221,1225,1228,1231,1234,1237,1240,1244,1247,1250,1253,1256,1259,1262,1265,1268,1271,1274,1277,1280,1283,1286,1289,1292,1295,1298,1302,1305,1308,1311,1315,1319,1322,1325,1328,1331,1334,1337,1340,1343,1346,1349,1352,1355,1358,1361,1364,1367,1370,1373,1377,1380,1383,1386,1389,1393,1396,1399,1402,1405,1409,1412,1416,1420,1423,1426,1429,1432,1435,1438,1442,1445,1448,1451,1454,1457,1460,1464,1467,1470,1473,1477,1481,1485,1488,1491,1495,1499,1503,1507,1510,1513,1517,1520,1524,1528,1531,1534,1538,1542,1545,1549,1552,1555,1558,1561,1565,1569],{"id":24,"text":1194,"url":24,"identifiers":1195},"Abodaher, D. 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(1989), “Managers’ competence: rhetoric, reality and research”, Personnel Review, Vol. 18 No. 6, pp 20‐5.",{"doi":1548},"10.1108\u002F00483488910133459",{"id":24,"text":1550,"url":24,"identifiers":1551},"Management Charter Initiative (MCI) (1990), Management Competencies: The Standards Project Final Report, MCI, London.",{},{"id":24,"text":1553,"url":24,"identifiers":1554},"Newell, H. and Dopson, S. (1995), Middle Management Careers: A Case Study of the Experience of Middle Managers in British Telecom, Warwick Papers in Industrial Relations, University of Warwick.",{},{"id":24,"text":1556,"url":24,"identifiers":1557},"Pahl, J.M. and Pahl, R.E. (1971), Managers and Their Wives, Allen Lane, London.",{},{"id":24,"text":1559,"url":24,"identifiers":1560},"Stewart, R. (1963), The Reality of Management, Heinemann, London.",{},{"id":24,"text":1562,"url":24,"identifiers":1563},"Stewart, R. (1993), The Reality of Organisations, Macmillan, London.",{"doi":1564},"10.1007\u002F978-1-349-23047-1",{"id":24,"text":1566,"url":24,"identifiers":1567},"Storey, J. and Sisson, K. (1990), “Making managers in Britain: a progress report”, Public Money and Management, Spring, pp. 9‐15.",{"doi":1568},"10.1080\u002F09540969009387580",{"id":24,"text":1570,"url":24,"identifiers":1571},"Taylor, F.W. (1949), Scientific Management, Harper, London.",{},{"id":1573,"createTime":1574,"updateTime":1575,"relativeEntities":1576,"slug":1577,"properties":1578,"entityType":116,"verifyStatus":117,"verifyTime":1575,"verifyNote":118,"syncStatus":23,"languages":1586,"translateLanguages":24,"viewCount":25,"primaryUrl":1587,"fullTextUrl":24,"authors":1588,"publicationType":154,"publisherRelationship":1618,"citationCount":24,"citationInfo":24,"publishDate":1650,"publishYear":1651,"citationAnalyzeStatus":23,"lastCitationAnalyze":24,"indexDatabases":24,"openAccess":24,"references":1652,"isForceReanalyzing":336},"f468e319-5790-43b3-af31-988e2eb8186a","2024-04-17T17:44:40.651+00:00","2025-02-16T23:02:14.772+00:00",[],"London-calling-selection-as-pre-emptive-strategy-for-cultural-control",{"keywords":1579,"abstract":1580,"title":1582,"doi":1584},{},{"EN":1581},"\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Purpose\u003C\u002Fjats:title>\u003Cjats:p>This article seeks to explore forms of selection practice, focusing on role‐play techniques, which have been introduced in many organizations in an attempt to “objectivize” the selection process by offering a means of assessing task‐specific aptitudes.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Design\u002Fmethodology\u002Fapproach\u003C\u002Fjats:title>\u003Cjats:p>This article draws upon an ethnographic study of a call centre in which the researcher underwent the recruitment and selection process to secure work as a precursor to conducting fieldwork within the organization. Whilst there is little precedent for the employment of ethnographic techniques in researching recruitment and selection, we argue such techniques are appropriate to explore the social processes involved in practices such as role‐play. The discussion draws upon fieldwork which was conducted at “CallCentreCo”, who continuously recruit customer service representatives (CSRs) to work in their call centre. CallCentreCo uses role‐playing exercises extensively in the selection of all grades of staff and are argued by CallCentreCo's Human Resource Manager to be essential in the recruitment of CSRs to ensure the selection of suitable candidates and minimize initial attrition rates.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Findings\u003C\u002Fjats:title>\u003Cjats:p>This article makes two contributions: first it provides empirical evidence to explore the basis of structured interviews by revealing how the view that role‐play can “objectivize” the selection process is potentially built upon false assumptions. Second, the article argues that supposedly “objective” practices such as role‐play seek to legitimize the overwhelmingly subjective interview process in order that it may serve purposes beyond initial selection: namely the control of future employees before they even enter the organization.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Research limitations\u002Fimplications\u003C\u002Fjats:title>\u003Cjats:p>Although we make no attempt to generalize from such a limited case study, this article raises issues that are likely to be relevant to organizations as they increasingly search for more “effective” selection procedures, and to academic endeavors to critically theorize the purpose and effects of selection for the employment relation.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>\u003Cjats:sec>\u003Cjats:title content-type=\"abstract-heading\">Originality\u002Fvalue\u003C\u002Fjats:title>\u003Cjats:p>The originality of this approach lies in the ethnographic study of the interview as a social interaction, the richness of which may be lost in the quantitatively dominated approach to analyzing selection.\u003C\u002Fjats:p>\u003C\u002Fjats:sec>",{"EN":1583},"London calling: selection as pre‐emptive strategy for cultural control",{"VOID":1585},"10.1108\u002F01425450710720002",[120],"https:\u002F\u002Fwww.emerald.com\u002Finsight\u002Fcontent\u002Fdoi\u002F10.1108\u002F01425450710720002\u002Ffull\u002Fhtml",[1589,1605],{"id":1590,"sortIndex":25,"researcher":24,"roles":1591,"affiliations":1592,"properties":1602},"f010c7d0-2ee4-4c03-a93b-fdf01ddd7ff4",[],[1593],{"id":1594,"sortIndex":25,"affiliation":1595,"properties":24},"b0d3f87c-021e-4488-933f-2093c4e823c0",{"id":1596,"createTime":1597,"updateTime":1597,"relativeEntities":1598,"slug":24,"properties":1599,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},"63ad7cf1-396a-482e-9f70-f1f5c3dbd136","2024-01-24T20:39:00.821+00:00",[],{"title":1600},{"VI":1601},"School of Economic and Management Studies, Keele University, Keele, UK",{"title":1603},{"EN":1604},"Matthew J.Brannan",{"id":1606,"sortIndex":142,"researcher":24,"roles":1607,"affiliations":1608,"properties":1615},"aaf7767d-e782-45e8-a353-c2fc23d782b4",[],[1609],{"id":1610,"sortIndex":25,"affiliation":1611,"properties":24},"9da3b29f-03dc-43af-9e44-97e5c942738f",{"id":1596,"createTime":1597,"updateTime":1597,"relativeEntities":1612,"slug":24,"properties":1613,"entityType":53,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25},[],{"title":1614},{"VI":1601},{"title":1616},{"EN":1617},"BeverleyHawkins",{"url":24,"publisher":1619,"properties":1644},{"id":6,"createTime":7,"updateTime":8,"relativeEntities":1620,"slug":10,"properties":1621,"entityType":22,"verifyStatus":23,"verifyTime":24,"verifyNote":24,"syncStatus":23,"languages":24,"translateLanguages":24,"viewCount":25,"subjectFields":1627,"manageAffiliations":1628,"indexDatabases":1629,"url":97,"thumbnailPath":24,"statistic":24,"gsStatistic":24,"type":24,"analyzePriority":24},[],{"country":1622,"issn":1623,"introduce":1624,"eissn":1625,"title":1626},{"VOID":13},{"VOID":15},{"EN":17},{"VOID":19},{"EN":21},[],[],[1630,1637],{"id":58,"indexDatabase":1631,"url":73,"indexYears":24,"academicFieldIds":1636,"indexDatabaseRanking":24},{"id":60,"createTime":61,"updateTime":62,"relativeEntities":1632,"label":1633,"description":1634,"key":69,"publicationTags":1635,"standard":24},[],{"EN":65,"VI":65},{"VI":67,"EN":68},[71,72],[75,76],{"id":78,"indexDatabase":1638,"url":91,"indexYears":92,"academicFieldIds":1643,"indexDatabaseRanking":96},{"id":80,"createTime":81,"updateTime":82,"relativeEntities":1639,"label":1640,"description":1641,"key":88,"publicationTags":1642,"standard":24},[],{"EN":85,"VI":85},{"EN":85,"VI":87},[90],[94,95],{"volume":1645,"pages":1647,"issue":1649},{"VOID":1646},"29",{"VOID":1648},"178-191",{"VOID":774},"2007-01-09",2007,[1653,1657,1661,1665,1669,1673,1676,1679,1682,1686,1690,1694,1698,1702,1705,1709,1712,1715,1718,1721,1725,1729,1733,1737,1741,1744,1747,1751,1755,1758,1762,1766,1770,1773,1777,1781,1785,1789,1792,1796,1800,1804],{"id":24,"text":1654,"url":24,"identifiers":1655},"Arthur, W., Woehr, D. and Graziano, W. 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