Customer Relations Standards for a Health District

International Journal of Health Care Quality Assurance - Tập 2 Số 4 - 1989
AndrewSims

Tóm tắt

The aims of a project to introduce customer relations standards to a District Health Authority are discussed. The manner in which staff guidelines are produced and staff action programmes are developed is examined and ways in which the corporate identity of the Health Authority may be changed by improvements in customer services are explored.

Từ khóa


Tài liệu tham khảo

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Thông tin
Thông tin xuất bản

International Journal of Health Care Quality Assurance

Tập 2 Số 4

Thông tin tác giả