Tourist Satisfaction as the Key to Destination Survival in Pahang

Alhemoud, 1996, Image of Tourism Attractions in Kuwait, Journal of travel Research, 34, 76, 10.1177/004728759603400413

Anderson, R.E. & Hair, J.F. (1972). Consumerism, consumer expectations and perceived product performance, Third annual conference of the association for consumer research, 67-79.

Anderson, R.E. (1973). Consumer dissatisfaction: the effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research, 10(February), 38-44.

Baker, 2000, Quality Satisfaction and Behavioral Intentions, Annals of Tourism Research, 20, 758

Bitner J.M. (1990). Evaluating service encounters: The effects of Physical surroundings and employee responses. Journal of Marketing, 54. (April), 69-82.

Bolton, N.R. & Drew, H.J. (1991). A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing, 55(January), 1-9.

Cooper, C., Fletcher, J., Gilbert D. & Wanhill, S. (1993). (Eds.). Tourism: Principles and Practice. Harlow: Longman Scientific & Technical.

Cronin, 1994, SERVPERF versus SERQUAL: Reconciling performance-based and perception-minus-expectations measurement of service quality, Journal of Marketing, 58, 125, 10.1177/002224299405800110

Faché, 2000, Methodologies for innovation and improvement of services in tourism, Managing Service Quality, 10, 356, 10.1108/09604520010351185

Fornell, C., Anderson, E. & Lehmann, D.R. (1994). Customer Satisfaction, Market Share, and Profitability: (Findings from Sweden). Journal of Marketing, 58 (July), 53-66.

Hoffman, K.D. and Bateson, J.E.G. (1997), Essentials of Services Marketing, The Dryden Press, Fort Worth, TX.

Hou, C.H., & Yao, C.W. (1995). Research for leisure Life Attitude of Citizen and Satisfy of Park Using. Taiwan, Taipei: Garden City Publication.

Hovland, 1957, Assimilation and Contrast Effects in Reactions to Communication and Attitude Change, Journal of Abnormal and Social Psychology, 55, 244, 10.1037/h0048480

Hu, 1993, Measuring destination attractiveness: A conceptual approach, Journal of Travel Research, 32, 25, 10.1177/004728759303200204

Huang, M.C. (1998). Ab Empircal Study on the Model of Relationship Value-Loyalty for the Banking Industry. Master Dissertation, National YunLin University of Science & Technology, Yunlin, Taiwan.

Jurowski, 1996, The effects of instrumental and expressive factors on overall satisfaction in a park environment, Journal of Environmental System, 24, 47, 10.2190/U6RP-LU5F-MQTY-N30Y

Kao, 1995, Leisure benefits for three factor patterns, Outdoors amusement and rest research, 8, 15

Kim C. S. (2001). Tourism Product Development: A Case Study of Wildlife Viewing in the Squamish Valley (Master Dissertation, Simon Fraser University).

Kotler, P. & Bowen, J. & Makens, J. (2nd ed.) (1999). Marketing For Hospitality And Tourism. New Jersey: Prentice – Hall Inc.

Kotler, P. (1991). Marketing Management: Analysis, Planning, Implementation and Control (7th ed.). Prentice-Hall, Englewood Cliffs, NJ.

Kotler, 2001

Kuo, Y.C. (1999). The Study of Job Stress, Job Satisfaction, Burnout, and Leisure Satisfaction among Flight Attendant. Unpublished MBA Thesis, National Sun Yat-Sen University, Taiwan, ROC.

Martilla, 1997, Importance-performance analysis, Journal of Marketing, 41, 13

McAlexander, 2003, Loyalty: The Influences of Satisfaction and Brand Community Integration, Journal of Marketing. Fall, 1

Mcquilken, L., Breth R., & Shaw, R.N. (2000). Consumer expectation and satisfaction levels: An evaluation of tourism in the Otway Region Proceedings by Bowater School of Management and Marketing. Deakin University,ANZMC. Retrieved June 30, 2009, from June 30, 2009, from http://smib.vuw.ac.nz:8081/www/ANZMAC2000/CDsite/confprog.htm.

Moutinho, 1987, Consumer behavior in tourism, European Journal of Marketing, 21, 1, 10.1108/EUM0000000004718

Nyer, 1996, The determinants of satisfaction: an experimental verification of the moderating role of ambiguity, Advances in Consumer Research, 23, 255

Oliver, 1999, Expectation Processes in Satisfaction Formation, Journal of Service Research, 1, 196, 10.1177/109467059913002

Oliver, 1977, Effects of Expectation and Disconfirmation on Post exposure Product Evaluations: An Alternative Interpretation, Journal of Applied Psychology, 62, 480, 10.1037/0021-9010.62.4.480

Oliver, 1997

Ostorm, 1995, Consumer Trade-Off & the Evaluation of Service, Journal of Marketing, 59, 17, 10.1177/002224299505900102

Parasuraman, 1985, A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, 41, 10.1177/002224298504900403

Parasuraman, 1988, SERVQUAL: A multiple-item scale for measuring consumer perception of service quality, Journal of Marketing, 64, 12

Parasuraman, 1994, Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria, Journal of Marketing, 70, 201-230

Pieters, 1995, Assimilation Processes in Service Satisfaction Formation, International Journal of Service Industry Management, 6, 17, 10.1108/09564239510147248

Pizam, 1978, Dimensions of tourism satisfaction with a destination area, Annals of Tourism Research, 5, 314, 10.1016/0160-7383(78)90115-9

Sherif, M. & Hovland, C.I. (1961). Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change, Yale University Press, New Haven, CT.

Sherif, M. & Hovland, C.I. (1961), Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change, Yale University Press, New Haven, CT.

Söderlund, 2002, Customer familiarity and its effects on satisfaction and behavioral intentions, Psychology & Marketing, 19, 861, 10.1002/mar.10041

Swan, J.E. & Combs, L.J. (1976). Product Performance and Consumer Satisfaction: A New Concept. Journal of Marketing, 40 (April), 25-33.

Tribe, 1998, From SERVQUAL to HOLSAT: Holiday satisfaction in Varadero Cuba, Tourism Management, 19, 25, 10.1016/S0261-5177(97)00094-0

Truong, 2006, Using HOLSAT to evaluate tourist satisfaction at destinations: The case of Australian holidaymakers in, Vietnam. Tourism Management, 27, 842, 10.1016/j.tourman.2005.05.008

Tse, 1990, Customer Satisfaction as a Process, Psychology and Marketing, 7, 177, 10.1002/mar.4220070304

Uysal, M. & Noe, F. (2003). Satisfaction in outdoor recreation and tourism settings. In Laws, E. (ed.) Case Studies in Tourism Marketing Continuum Publisher, London, 140-158.

Westbrook, 1980, A Rating Scale for Measuring Product/Service Satisfaction, Journal of Marketing, 44, 68

Woodside, 1989, Linking service quality, customer satisfaction and behavioral intention, Journal of Health Care Marketing, 9, 5

Yi, Y. (1990). A Critical Review of Consumer Satisfaction. In Zenithal, V.A. (Ed.), Review of Marketing, 4, American Marketing Association, Chicago, IL, 68-123.

Yi, Y. (1990). A Critical Review of Consumer Satisfaction. In Zenithal, V.A. (Ed.), Review of Marketing, 4, American Marketing Association, Chicago, IL, 68-123.

Yi, 1993, The Determinants of Consumer Satisfaction: The Moderating Role of Ambiguity, Advances in Consumer Research, 20, 502

Zeithaml, 2003

Zeithaml, V.A., Berry, L.L. & Parasuraman, A. (1993). The nature and determinants of customer expectations of service. Journal of Marketing.52 (July), 2-22.