The role of motivation in visitor satisfaction: Empirical evidence in rural tourism
Tài liệu tham khảo
Anderson, 1994, Customer satisfaction, market share and profitability: findings from Sweden, Journal of Marketing, 58, 53, 10.2307/1252310
Barsky, 2002, Evoking emotion: affective keys to hotel loyalty, Cornell Hotel and Restaurant Administration Quarterly, 43, 39, 10.1016/S0010-8804(02)80007-6
Castaño, 2005
Castaño, 2003, Aproximación psicosocial a la motivación turística: variables implicadas en la elección de Madrid como destino, Estudios Turísticos, 158, 5
Crompton, 1979, Motivations for pleasure vacation, Annals of Tourism Research, 6, 408, 10.1016/0160-7383(79)90004-5
Dann, 1977, Anomie, ego-enhancement and tourism, Annals of Tourism Research, 4, 184, 10.1016/0160-7383(77)90037-8
Dann, 1981, Tourism motivation: an appraisal, Annals of Tourism Research, 8, 187, 10.1016/0160-7383(81)90082-7
Devesa, 2005, Predicciones en el nivel de satisfacción percibida por los turistas a partir de variables motivacionales y de valoración de la visita, Información Comercial Española, 821, 241
Devesa, 2006, Determinantes de la satisfacción percibida en el turismo rural, 199
García, 2005, Expectativas, satisfacción y lealtad en los servicios hoteleros. Un enfoque desde la cultura nacional, Papers de Turisme, 37, 7
Ibrahim, 2005, A positioning strategy for a tourist destination, based on analysis of customers perceptions and satisfactions, Marketing Intelligence & Planning, 23, 172, 10.1108/02634500510589921
Laguna, 2009, La calidad percibida como determinante de tipologías de clientes y su relación con la satisfacción: aplicación a los servicios hoteleros, Revista Europea de Dirección y Economía de la Empresa, 18, 189
Lee, 2004, Segmentation of festival motivation by nationality and satisfaction, Tourism Management, 25, 61, 10.1016/S0261-5177(03)00060-8
Lopes, 2006, La motivación turística: el caso de la región de las aguas termales de Goiás, Brasil, Boletín de la A.G.E, 42, 303
Oh, 1999, Service quality, customer satisfaction, and customer value: a holistic perspective, International Journal of Hospitality Management, 18, 67, 10.1016/S0278-4319(98)00047-4
Oliver, 1980, A cognitive model of the antecedents and consequences of satisfaction decisions, Journal of Marketing Research, 27, 460, 10.2307/3150499
Oppermann, 2000, Tourism destination loyalty, Journal of Travel Research, 39, 78, 10.1177/004728750003900110
Qu, 1999, A service performance model of Hong Kong cruise travelers' motivation factors and satisfaction, Tourism Management, 20, 237, 10.1016/S0261-5177(98)00073-9
Rodríguez del Bosque, 2006, The role of expectation in the consumer satisfaction formation process: empirical evidence in the travel agency sector, Tourism Management, 27, 410, 10.1016/j.tourman.2004.10.006
Román, 2000, Segmentación del turismo rural a través de indicadores de satisfacción: aplicación al caso de Andalucía, 111
Ross, 1991, Sightseeing tourists' motivation and satisfaction, Annals of Tourism Research, 18, 226, 10.1016/0160-7383(91)90006-W
Rubio, 2003
Ruiz, 2000
Severt, 2007, Examining the motivation, perceived performance, and behavioural intentions of convention attendees: evidence from a regional conference, Tourism Management, 28, 399, 10.1016/j.tourman.2006.04.003
Truong, 2006, Using HOLSAT to evaluate tourist satisfaction at destinations: the case of Australian holidaymakers in Vietnam, Tourism Management, 27, 842, 10.1016/j.tourman.2005.05.008
Uysal, 1994, Testing the push and pull factors, Annals of Tourism Research, 21, 844, 10.1016/0160-7383(94)90091-4
Wacker, 1996, Changing demands, Journal of Advertising Research, 36, 31
Yoon, 2005, An examination of the effects of motivation and satisfaction on destination loyalty: a structural model, Tourism Management, 26, 45, 10.1016/j.tourman.2003.08.016
Yu, 2006, A comparative analysis of international tourists' satisfaction in Mongolia, Tourism Management, 27, 1331, 10.1016/j.tourman.2005.06.003
